2degrees new pay monthly plans with data sharing

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees new pay monthly plans with data sharing

1 | 2 | 3 | 4 | 5

841 posts

Ultimate Geek

#2895249 1-Apr-2022 11:51

tardtasticx:
2. Sharing data requires the recipient to have a carryover plan. So probably can't share it with a $0 credit, no plan pre-paid SIM in my iPad then.

Is this true? If so, that is a big change for my use case.

michaelmurfy

meow
13257 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2895534 1-Apr-2022 22:24

phrozenpenguin:

Is this true? If so, that is a big change for my use case.

I've got data sharing to devices that have no prepaid credit (an iPad, router and some other things) and all work fine. We removed and re-added the iPad without any issues too.

I'll be pretty annoyed if they change this as it is basically the killer feature here. Having data access on the iPad without having to tether is great.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Linux

11430 posts

Uber Geek

Trusted

Lifetime subscriber

#2895537 1-Apr-2022 22:32

phrozenpenguin:
tardtasticx:
2. Sharing data requires the recipient to have a carryover plan. So probably can't share it with a $0 credit, no plan pre-paid SIM in my iPad then.

Is this true? If so, that is a big change for my use case.

Having a $0 prepaid balance would not stop sharing and I am sure @SaltyNZ will confirm this!

SaltyNZ

8232 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#2895556 2-Apr-2022 00:42

Linux:

Having a $0 prepaid balance would not stop sharing and I am sure @SaltyNZ will confirm this!

Having a $0 balance won't stop sharing that is already setup, but I am not sure if they have introduced a change in the BSS side to only allow you to set it up if you have balance.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

KiwiSurfer

1456 posts

Uber Geek

ID Verified

Lifetime subscriber

#2895989 3-Apr-2022 08:25

Ended up popping into the 2degrees store on Friday afternoon on my way home from work. Plan change easily done. Happy to be back on a carry on plan.

liquidcore

187 posts

Master Geek

ID Verified

#2896874 4-Apr-2022 17:12

SarahRykers:
liquidcore:

I signed up to the $60/month plan during the Black Friday sales, so have 50% off for 6 months. I wonder if they'd let me keep that if I switched to the new $60/month plan.

That one I'm not so sure on, but I'll ask and get back to you.

FYI - If you ever don't have the time to wait on a call we have a Customer Care team who operate via DM on Twitter and private message on Facebook who'd be happy to help with queries like this! :)

Cheers,
Sarah

Messaged on Facebook 01/04 15:30.

Received response asking to verify my details 02/04 16:07.

Provided requested details 02/04 16:09 (i.e. 2 minutes after).

Still no response since then…

The initial message only asks to provide mobile or account number - it’d be helpful to also ask the security questions up front so that the customer doesn’t have to wait another cycle for a reply!

cokemaster

Exited
4929 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#2896879 4-Apr-2022 17:18

@liquidcore, I would be asking 2 Degrees for a credit of the plan price difference in the event that they do not process a plan change within a reasonable manner.

You shouldn’t be financially penalised due to their staffing decisions.

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

liquidcore

187 posts

Master Geek

ID Verified

#2897105 5-Apr-2022 10:31

cokemaster: @liquidcore, I would be asking 2 Degrees for a credit of the plan price difference in the event that they do not process a plan change within a reasonable manner.

You shouldn’t be financially penalised due to their staffing decisions.

Yup…it’s all good and well advertising it as an official support channel but the delivery is seriously lacking.

Anyway, tagging @SarahRykers back into this as hopefully she’ll come back with some answers!

cokemaster

Exited
4929 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#2897152 5-Apr-2022 11:26

Hopefully you get a positive outcome. In my experience, contacting 2D via email is a lost cause, they either don't respond or when they do, its nearly a week or more later... and then they'll say 'Please call our contact centre','The call logs you provided are too stale', 'You need to provide x y z of information'. When I've called in the past for plan changes, its taken a good 40 minutes - 1 1/2 hours to get through to an agent. And even then, its a take it or leave it attitude. If a callback / escalation is made, you don't get a call back.

When I was a 2 Degrees customer, I found that is often much easier to go into store. In many instances, I suspect you can even call customer services, hop into the car.... goto the local 2D store, get the issue resolved and arrive back home before 2 Degrees answers the phone!

I really want 2 Degrees to be successful but combined with the plans comments I made earlier, the customer experience is another aspect where "they've lost their way".

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

SarahRykers

49 posts

Geek

Trusted

2degrees

#2897155 5-Apr-2022 11:33

liquidcore:
cokemaster: @liquidcore, I would be asking 2 Degrees for a credit of the plan price difference in the event that they do not process a plan change within a reasonable manner.

You shouldn’t be financially penalised due to their staffing decisions.

Yup…it’s all good and well advertising it as an official support channel but the delivery is seriously lacking.

Anyway, tagging @SarahRykers back into this as hopefully she’ll come back with some answers!

Hey team,

I'm super sorry to hear you've had to wait so long! I will make sure to pass on your feedback to the Customer Care team. I do know the team are currently running pretty sparse due to staff taking time off sick with Covid, so all our support channels are currently facing longer than usual wait times. We are currently hiring and training a new team of care agents to help alleviate this, but it does take time to get them up to scratch. Not an an excuse of course, but a bit of context.

Just a note, and this might not apply to you but is something to be aware of; the team answer the oldest messenger chats first, so if you haven't had a response and you send a new message it could reset your place in the queue.

Unfortunately, I'm not on the Customer Care team and don't have access to make any changes to customer accounts, so I can't help you myself, but @liquidcore if you are able to private message me your Facebook name I can search for your query and escalate it to try get it sorted for you today.

Also, to answer your original question, the clawback fee won't apply if you're switching from the old $60 pm plan to the new $60 pm plan. As for the 50% off discount it should continue, but I can't confirm as we will need to double check which discount was applied to your account to check if it will roll-over. I can give this request to the team to double check when they pick up your query.

Cheers,
Sarah

Sarah Rykers - 2degrees Social & Digital Media Manager

I'm in the Brand & Comms team. If you'd like some help from our 100% Kiwi customer care team call 0800 022 022.

liquidcore

187 posts

Master Geek

ID Verified

#2897714 6-Apr-2022 15:44

After another 24 hours and 2 pokes to various people from Sarah's end (thank you), finally got an answer - the discount does not continue because it only applies to 'endless' plans, so would only continue if I moved to a more expensive plan...

phrozenpenguin

841 posts

Ultimate Geek

#2916176 19-May-2022 21:50

I'm currently on the "old" $55/month 10gb data/unlimiited minutes plan, and also maxing out my devices I have data shared with (for free). I understand if I want to do a MRO - phone on monthly repayments, then I need to change plan? The closest being $60 for 15gb?

Would my current carryover data be maintained?

Would all the devices I share with be maintained?

Are there any major downfalls or things I should be aware of?

Thanks for any input.

Linux

11430 posts

Uber Geek

Trusted

Lifetime subscriber

#2916320 20-May-2022 08:59

@phrozenpenguin

1) As I understand you do not lose the carryover data you have

2) Even if the setup was lost it would take a few minutes to set them up again

michaelmurfy

meow
13257 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2916356 20-May-2022 09:41

@phrozenpenguin

No loss to carryover, data sharers and no downfalls.

One good thing is if you've got any shared plans on your account they now get their own data (you can still share to them) and they also have the ability to data share.

WyleECoyoteNZ

1049 posts

Uber Geek

#2916363 20-May-2022 09:50

phrozenpenguin:
I'm currently on the "old" $55/month 10gb data/unlimiited minutes plan, and also maxing out my devices I have data shared with (for free). I understand if I want to do a MRO - phone on monthly repayments, then I need to change plan? The closest being $60 for 15gb?

Would my current carryover data be maintained?

Would all the devices I share with be maintained?

Are there any major downfalls or things I should be aware of?

Thanks for any input.

You don't lose your carryover data balance.

I moved from the $55/10Gb plan to the $60/15Gb plan and my balance carried over. I switched mine over on the 1st day of the new rollover month, therefore got the 10Gb from the $55 plan and then the 15Gb from the $60 plan.

Not sure on the payment cards attached as I hadn't had that setup.

From my plan I'm sharing data with 3 other connections, 1 being an open data share my wife, and a monthly allowance to both of the kids. Those 3 connections are all on the $10 prepay plan.

1 | 2 | 3 | 4 | 5