Help Slingshot down to dial up speed and can't connect most of the time

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Help Slingshot down to dial up speed and can't connect most of the time

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#2794060 12-Oct-2021 16:16

RunningMan:
If it's working OK with both the filters, but dies with the phone connected, it may be the phone that has gone faulty. You've narrowed down the problem very well to something to do with what you are plugging into that jack - just go through making one change at a time until you can reproduce the problem reliably.

There will always be a small amount of fluctuation in the DSL sync rates each time the modem reconnects - you are looking for major changes, like that upstream rate dropping from about 1000 down to about 100.

In theory, the splitter should prevent the phone having any impact unless it's totally stuffed.

Tomahawk66

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#2794082 12-Oct-2021 16:28

RunningMan:

nztim:

Get a master filter and a dedicated jack for your modem, reflections on the line are killing it

Normally I'd recommend exactly this, but both up and downstream are very close to the maximum possible rate. The $250 or so to get someone in to install isn't likely to be good value for money, as the speed improvement will be almost unnoticeable.

Again thank you to everyone who is helping me. :-)

I turned the computer off, modem still connected directly into my downstairs jack point. I took my phone upstairs and plugged it into the line filter and plugged that in the upstairs jack point.

I rang my friend. Phone line was very clear. No scratchy sounds (computer off downstairs).

I left things like this and took my dog out for his walk.

I came home and fired up the computer with the phone upstairs still plugged in as I had left it 2 hours before.

First thing I did was go to that page you all told me to look at. The numbers had dropped back.

This is what it said, this is with the phone upstairs plugged in via the filter (obviously)

SomeoneSomewhere

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#2794083 12-Oct-2021 16:30

That's not great; it's about what you had the last time you tried it with a phone via the double adapter.

I would try borrowing a new phone and filter off someone if possible. They should be pretty easy to find.

Tomahawk66

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#2794085 12-Oct-2021 16:33

Because I could see it had dropped back I went upstairs and disconnected the phone. So now there is nothing at all in the upstairs jack point.

I rebooted (pulled the modem cable out of the jackpoint) and put it in again. Just to be clear, the phone is not connected now. So now I just have the modem connected directly into the jack point downstairs where I am now.

I checked the numbers and they immediately jumped up again, to this below. So does this prove that the issue is the line filter?? And even though the modem is not directly connected to the line filter, the filter is somehow stuffing everything up?

RunningMan

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#2794092 12-Oct-2021 16:45

No, I think it proves the issue is the phone. You've tried 2 filters with the same result, so unlikely you have 2 failed in the same way. When you plug the phone in, the connection goes bad.

The other possibility to consider is a high resistance joint somewhere along the line between you and the exchange, and plugging in the phone is loading the line differently and interfering with DSL sync. Try using another phone if you have one to hand.

Tomahawk66

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#2794094 12-Oct-2021 16:50

RunningMan:

No, I think it proves the issue is the phone. You've tried 2 filters with the same result, so unlikely you have 2 failed in the same way. When you plug the phone in, the connection goes bad.

The other possibility to consider is a high resistance joint somewhere along the line between you and the exchange, and plugging in the phone is loading the line differently and interfering with DSL sync. Try using another phone if you have one to hand.

Ok thank you. I do have another phone will go and try to find it

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halper86

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#2794099 12-Oct-2021 16:58

I’m sounding like a broken record, but you really should at least try your luck and get upgraded to VDSL for no cost. You’ll be getting better value for money and at least ten-fold improvements in upload speeds.

Tomahawk66

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#2794108 12-Oct-2021 17:23

RunningMan:

No, I think it proves the issue is the phone. You've tried 2 filters with the same result, so unlikely you have 2 failed in the same way. When you plug the phone in, the connection goes bad.

The other possibility to consider is a high resistance joint somewhere along the line between you and the exchange, and plugging in the phone is loading the line differently and interfering with DSL sync. Try using another phone if you have one to hand.

Running Man, have found another phone. Have put all the cables back to how they were originally, the phone is currently charging....it's dead as a door nail obviously, but got these numbers. So both the modem and new phone are connected into the line filter and the filter is into the jackpoint.

Tomahawk66

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#2794110 12-Oct-2021 17:23

halper86: I’m sounding like a broken record, but you really should at least try your luck and get upgraded to VDSL for no cost. You’ll be getting better value for money and at least ten-fold improvements in upload speeds.

Ok I might send them an email and try...

halper86

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#2794114 12-Oct-2021 17:31

We finally have the culprit!

Tomahawk66:
Ok I might send them and email and try…

Seriously though, and take a look at the checker on Chorus’ website for an idea of what your in for.

Tomahawk66

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#2794119 12-Oct-2021 17:37

halper86: We finally have the culprit!

Tomahawk66:
Ok I might send them and email and try…

Seriously though, and take a look at the checker on Chorus’ website for an idea of what your in for.

The phone that seems to be faulty is a really good expensive Panasonic (KX-TGM422AZ) one with a great answer phone. I've plugged back in a Uniden DECT 1615 that I used briefly but didn't like.

Not sure what you mean by "checker on Chorus website"

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RunningMan

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#2794122 12-Oct-2021 17:39

Those line stats with the new phone look pretty good. If it stays more or less like that when the phone is charged and working, then it looks like you've found the cause.

Tomahawk66

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#2794123 12-Oct-2021 17:42

RunningMan:

Those line stats with the new phone look pretty good. If it stays more or less like that when the phone is charged and working, then it looks like you've found the cause.

Thank you, let's hope so. Will look at the numbers tomorrow morning. Am really bummed though that my lovely Panasonic phone (the flashest phone I've ever had) is the probable cause though :-(

halper86

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#2794165 12-Oct-2021 18:30

https://forums.whirlpool.net.au/archive/2304393
It could be your Panasonic’s power supply. I have a suspicion as you mentioned a few times that the phone line began to crackle while you were talking at the same time the noise went up, then when you unplugged it the noise went down again. I have seen this in a few other forums online after a quick google.

https://www.chorus.co.nz/tools-support/broadband-tools/broadband-checker
This is the checker I was referring to.

Bung

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#2794192 12-Oct-2021 18:58

The two phones I've seen mentioned are both cordless phones. What's the line noise being monitored on if these are unplugged? I smell red herring.

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