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jamesrt

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#312718 12-May-2024 12:24
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My daughter is using a fairly-recent-model iPhone which is almost certainly up to date with software on Skinny Mobile; I am an Android user on a device that's running ColorOS 13 currently on 2Degrees.

 

For the last week or so, all SMS messages I send her are being received multiple times on her device; she says about 1 minute apart.

 

This sounds like her phone isn't confirming receipt back to Skinny, so the network is re-trying the message - at least by my rough idea of how it works.

 

Any suggestions for things she could look at to resolve?  I'm assuming it's an entirely receiver-side issue and that I don't or can't check anything specific.  But can my provider?  (2Degrees?)

 

I will, of course, suggest to her that she touch base with Skinny customer support if she's not done so already.

 

Ideas welcome!


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SaltyNZ
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  #3229554 13-May-2024 09:57
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jamesrt:

 

 

 

@SaltyNZ - sorry to bother you, but is this a) a known issue, or b) worth trying to get past the Tier 1 support if I was to try and report it?

 

 

 

 

If by chance your handset is an Oppo then yes it is very much a known issue. We have been investigating it over the last week as we have just completed a cutover to a new SMSC so everyone is looking at any potential SMS issues - including some that turn out to have been pre-existing. Oppo handsets have a limit on how long a SIP call ID they can handle and it turns out that the call IDs in our IMS core are just long enough that when the SMSC appends a bit to the end for the final status of the message (i.e. to tell the handset it was successfully submitted) then the handset fails to process the message, assumes it failed, and sends it again on 3G.

 

This was happening before we did the cutover but now it's getting some attention. We are expecting an engineering firmware build today or tomorrow that we can install so we can do testing in the preprod IMS environment. Unfortunately our only option in the core is a switch that's really simple to turn on but also might break the entire IMS network so the likely answer is that we will need Oppo to fix their firmware.





iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


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