Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


jamesrt

1612 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

#312718 12-May-2024 12:24
Send private message quote this post

My daughter is using a fairly-recent-model iPhone which is almost certainly up to date with software on Skinny Mobile; I am an Android user on a device that's running ColorOS 13 currently on 2Degrees.

 

For the last week or so, all SMS messages I send her are being received multiple times on her device; she says about 1 minute apart.

 

This sounds like her phone isn't confirming receipt back to Skinny, so the network is re-trying the message - at least by my rough idea of how it works.

 

Any suggestions for things she could look at to resolve?  I'm assuming it's an entirely receiver-side issue and that I don't or can't check anything specific.  But can my provider?  (2Degrees?)

 

I will, of course, suggest to her that she touch base with Skinny customer support if she's not done so already.

 

Ideas welcome!


View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

SaltyNZ
8230 posts

Uber Geek

Trusted
2degrees
Lifetime subscriber

  #3229554 13-May-2024 09:57
Send private message quote this post

jamesrt:

 

 

 

@SaltyNZ - sorry to bother you, but is this a) a known issue, or b) worth trying to get past the Tier 1 support if I was to try and report it?

 

 

 

 

If by chance your handset is an Oppo then yes it is very much a known issue. We have been investigating it over the last week as we have just completed a cutover to a new SMSC so everyone is looking at any potential SMS issues - including some that turn out to have been pre-existing. Oppo handsets have a limit on how long a SIP call ID they can handle and it turns out that the call IDs in our IMS core are just long enough that when the SMSC appends a bit to the end for the final status of the message (i.e. to tell the handset it was successfully submitted) then the handset fails to process the message, assumes it failed, and sends it again on 3G.

 

This was happening before we did the cutover but now it's getting some attention. We are expecting an engineering firmware build today or tomorrow that we can install so we can do testing in the preprod IMS environment. Unfortunately our only option in the core is a switch that's really simple to turn on but also might break the entire IMS network so the likely answer is that we will need Oppo to fix their firmware.





iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.