Does anyone else seem to find that calling Snap is such a pain in the ***

Everytime I call it's at least a 15 minute wait, worst in the evenings. I know from time to time call centers get busy and the occasional wait is necessary, but this seems to be a consistent issue with calling Snap.

The second issue I have is when I eventually get on the phone with them they say that they have to get second-level support and get someone to call me back the next day. The next day, and the next day, and the next day comes, and I never received a call back.

I am beginning to think that the switch to Snap was a bad idea. When I was with TelstraClear, I could call their call center, and have someone answer right away, and their first-level support was able to book a Chorus tech with me over the phone, and generally get someone out the next day (even on weekends) when I had line issues. When I needed to book a Chorus tech with Snap, they told me they had to get second-level support to do it for them.

Has anyone else had the same issues with Snap's call center?

For the Snap social media guru: I signed up in Feb, and still don't have a working connection. I normally don't complain about companies online, but it seems like the only way to get things sorted is to complain until the social media guru's pick up on it. My request is simple. Communication, phone, text, or email me with updates about my connection progress. And don't use the excuse that Chorus haven't updated you in 3 weeks, as the end customer it's not my responsibility to chase up your third party.