My experience as a customer with Snap so far has been an affaire with conflicting feelings.

I am happy with them installing internet here as quick as they did (Impressed might be a better word).

But communication with Snap and the lack of communication from installers are making me a less than happy customer.

My main problem at the moment is that its taken a while to get the VDSL that I actually ordered, and that getting information about what is going on seems to be equally hard.

Yesterday the installer was supposed to be here noon and 7 pm (!) but never showed up. The time the installer was going to be here was communicated as 12 to 5 pm, and then 12 to 7 pm (which I only found out after calling up Snap).

Snap blaming Chorus in this ordeal is not helping me one bit. It is really so hard for ISPs to get information out of Chorus and technicians out in the field? And does the techs have an allergy against using their phones or are they not given sufficient contact information for the installs?

The first installer here didn't know anything but that it was going to be an install in the apartment complex I live, and ended up going door to door with the property manager - no word before the install and it seemed like it was pure luck the installer found our place and got internet connected.