Lost internet connectivity in last nights storm, Chorus technician coming on Tuesday. Any ideas?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Lost internet connectivity in last nights storm, Chorus technician coming on Tuesday. Any ideas?

Antilogical

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#129605 21-Sep-2013 11:07

This is insanely frustrating. I lost my internet connection in last nights storm in Wellington after a lightning bolt hit the ground about a kilometre away from my house. Phoned slingshot twice last night, no reports of nearby faults, ran a full isolation test with 2 different modems from all the jack points in the house, and both modems give me the same response: an intermittent slow DSL light blink, followed by a fast blink which then stops dead 10 seconds later. Rinse and repeat every 30 seconds.

Logged a ticket with slingshot, they're getting a Chorus technician around on Tuesday. :o For someone doing webdev, that's absolutely ridiculous.

Checked with the neighbours, they've got a connection. Went under the house, everything looks good. Quite honestly I cannot wait until Tuesday to get this fixed. Any ideas for a desperate a Wellingtonian?

Zeon

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#899369 21-Sep-2013 11:12

Use mobile internet?

Speedtest 2019-10-14

Antilogical

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#899372 21-Sep-2013 11:17

5 days left on my mobile data plan, 300MB remaining.

I was thinking more along the lines of things I could try to fix the problem myself.

johnr

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#899373 21-Sep-2013 11:22

Are you paying for a consumer internet connection or business grade with a SLA?

Antilogical

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#899374 21-Sep-2013 11:27

Consumer. I suppose all I really want is to know where the fault is occurring, whether it be closer to the cabinet or within my house.

The modem attempts to complete a DSL handshake every half a minute or so, but never finishes. That's the weirdest bit.

johnr

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#899375 21-Sep-2013 11:28

Sounds like outside your house and property

Antilogical

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#899376 21-Sep-2013 11:30

Yet the neighbours have internet, and Slingshot claimed there were no other reported issues nearby. Not much I can do if it's outside my property obviously.

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sbiddle

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#899402 21-Sep-2013 12:58

The fact neighbours have internet isn't really relevant.

If I was to pick I'd say there have possibly been fuses blown at the exchange.

There are significant numbers of DSL connections down around Wgtn due to lightning strikes.

DarthKermit

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#899411 21-Sep-2013 13:20

Do you have overhead phone lines in your street?

Whatifthespacekeyhadneverbeeninvented?

Bung

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#899412 21-Sep-2013 13:27

sbiddle: The fact neighbours have internet isn't really relevant.

If I was to pick I'd say there have possibly been fuses blown at the exchange.

There are significant numbers of DSL connections down around Wgtn due to lightning strikes.

Do cable pairs even have fuses now? The trend used to be dummy fuses unless there was a lot of aerial.

Wouldn't lightning lead to fried electronics instead?

chevrolux

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#899420 21-Sep-2013 14:29

Bung:
sbiddle: The fact neighbours have internet isn't really relevant.

If I was to pick I'd say there have possibly been fuses blown at the exchange.

There are significant numbers of DSL connections down around Wgtn due to lightning strikes.

Do cable pairs even have fuses now? The trend used to be dummy fuses unless there was a lot of aerial.

Wouldn't lightning lead to fried electronics instead?

Plenty still have fuses.

You just have to play the waiting game. My guess would be broken terminations or, as above, a blown fuse.

Yet another reason why aerial cable sucks! Imagine when a blown fibre gets ripped off a pole due to weather, gonna take a lot longer than a couple of days to fix!

DarthKermit

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#899426 21-Sep-2013 14:56

^^^

It's kinda ironic that Palmerston North (where both me and chevrolux live) has 95%+ underground power & phone lines yet is a lot more sheltered from bad weather than Wellington is.

Whatifthespacekeyhadneverbeeninvented?

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DravidDavid

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#899569 21-Sep-2013 23:29

Best solution if you really need the connection is to pay your neighbour and borrow his WiFi or use it when required. I have a 3G router for when things go pair shaped. :)