[Snap] Snap Plus Voicemail - no notification tone

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap Plus Voicemail - no notification tone

drmikenz

6 posts

Wannabe Geek

#138704 14-Jan-2014 10:43

Hi everyone,

we just moved our small business to VDSL and Snap plus. The voicemail setup so far has been an absolute nightmare. One thing we absolutely need is a broken/changed tone on phone pickup to let us know we have voicemails waiting. Snap's FAQ says

"When you have one or more unheard voice messages waiting, you will hear a stuttering dial tone when you pick up your phone."

However no matter what settings we try we cannot get this to happen. This was one of the reasons we switched to Snap as Voda Easy Office had no notifications (only a red light on the modem which doesn't help when its in a server room). So far customer service haven't been particularly helpful, just advised us to activate MWI under Snap Plus settings which we have done but this doesn't enable the broken/changed tone.

Anyone had any success with this ?

cheers
Mike

naggyman

697 posts

Ultimate Geek

#966670 14-Jan-2014 10:52

I use snap plus with a fritz box and the stuttered tone works perfectly. What hardware are you using?

Morgan French-Stagg

morgan.french.net.nz

drmikenz

6 posts

Wannabe Geek

#966672 14-Jan-2014 10:57

Fritzbox 7360 and a couple of Uniden handsets

surfisup1000

5288 posts

Uber Geek

#967463 15-Jan-2014 11:39

drmikenz: Hi everyone,

we just moved our small business to VDSL and Snap plus. The voicemail setup so far has been an absolute nightmare. One thing we absolutely need is a broken/changed tone on phone pickup to let us know we have voicemails waiting. Snap's FAQ says

"When you have one or more unheard voice messages waiting, you will hear a stuttering dial tone when you pick up your phone."

However no matter what settings we try we cannot get this to happen. This was one of the reasons we switched to Snap as Voda Easy Office had no notifications (only a red light on the modem which doesn't help when its in a server room). So far customer service haven't been particularly helpful, just advised us to activate MWI under Snap Plus settings which we have done but this doesn't enable the broken/changed tone.

Anyone had any success with this ?

cheers
Mike

Doesn't work for me either.

I just rely on the emails.

sidefx

3712 posts

Uber Geek

Trusted

#967475 15-Jan-2014 11:47

drmikenz: Fritzbox 7360 and a couple of Uniden handsets

Are you using the Fritzbox as DECT base station?

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

drmikenz

6 posts

Wannabe Geek

#968936 17-Jan-2014 14:44

no we have the cordless phones on their own DECT base stations and that is plugged into the Fritzbox directly. We have tried different brands & plugging in directly rather than via our patch panel but no joy.

cjmchch

264 posts

Ultimate Geek

#969017 17-Jan-2014 17:16

I'm unsure what you have tried with your settings on the Fritz!box but this is the setting on the 7390, which I presume is the same.

If not already done you'll need to log into the Fritz!Box and set it from there.

chevrolux

4962 posts

Uber Geek
Inactive user

#969034 17-Jan-2014 17:56

As much as I love Snap I really don't think they have nailed the Voice side of things.

If I was a business owner I would shift my line to 2Talk or WxC or have the VoIP thing fairly well nailed down.

You could still terminate 2Talk on the Fritzbox to take advantage of the ATA but I would be more inclined to just use an SPA112 as they pretty much work with out fail.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

drmikenz

6 posts

Wannabe Geek

#969041 17-Jan-2014 18:15

Thanks cjmchch, we had that setting on but all that seems to do for us is call the phone briefly after a voicemail is left and leave a code *649* on the phone. Turning on and off doesn't affect the lack of broken tone unfortunately. I've got the same problem on my home line with snap as well but its not so important there.

cjmchch: I'm unsure what you have tried with your settings on the Fritz!box but this is the setting on the 7390, which I presume is the same.

If not already done you'll need to log into the Fritz!Box and set it from there.

steve98

1395 posts

Uber Geek

Trusted

#969058 17-Jan-2014 18:46

Never had a broken dial tone to indicate voicemail here either. Have that option ticked. The voicemail light doesn't come on on my uniden phones either like it used to on old fashioned Telecom service.