Long backstory that I won't bore you with, but I tried to cancel a Flip line before it was connected.  The guy I spoke to said sure, will be done, someone will contact you to arrange a refund, etc.  Forgot about it.  Several weeks later, realised nothing had happened -- line was at a just-bought house with no one living there at the time (my mother's new house) -- and Flip say they have no record of the call I made in their system.

Because I changed my mind after they said they couldn't find that call, and said "sure, we'll continue with the service" I can't get a refund.  That's OK, fully understand why.  It would be nice if they actually managed to provide us a dialtone, but we're not going to use it now anyway so that makes little difference.

The whole episode has left a bad taste in my mouth, though.  I wouldn't have been in this position if they'd cancelled the service like they said they would.  Reminds me of the dreadful experience I had with Slingshot when we signed up.  Is any CallPlus company capable of providing decent customer service?