I need the beta firmware for Orcon Genius

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › I need the beta firmware for Orcon Genius

Oddball

65 posts

Master Geek

#140968 25-Feb-2014 18:40

Hi,

My TS keeps disconnecting, for iinet/orcon routers the solution is a beta firmware that I can no longer find.

Can someone who works at Orcon send me the files? Thanks. I tried calling but zzz not waiting on hold.

FlameBeard

344 posts

Ultimate Geek

Trusted

#994426 25-Feb-2014 20:56

Team speak 3? There is no firmware as such I believe there are some ports you can forward which fixes some issues on the Genius Black modem

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No longer work for Orcon

FireEngine

1223 posts

Uber Geek

Trusted

#994429 25-Feb-2014 21:00

You need 1415, not Beta but a specific version for which TS (and Battle Eye from memory), work with.

PM me your account and I'll have the team install it.

Regards FireEngine

Oddball

65 posts

Master Geek

#994462 25-Feb-2014 21:37

Ah right, my info might of been a bit off. But yeah, please install the firmware that contains the fix.

Cheers - PM Sent

Oddball

65 posts

Master Geek

#994687 26-Feb-2014 09:53

Our internet no longer works, I can no longer access the router due to timeouts. The one time it didn't time-out I got to the front page and it said 'GeniusLite1415' so the firmware update is obviously the culprit. Also, I'm pretty certain ours isn't a 'Genius Lite'. It's the black version with 4 10/100mbit ethernet ports.

I had to walk into town to use the free wifi to post this. Hoping for a quick fix coz just to check msg's I have to walk back into town ._.

Ahh just got a PM to factory reset, will do thanks.

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#994691 26-Feb-2014 09:56

Hey there OP, does it have a second USB port on the side of the modem opposite from where the LAN ports are?

FireEngine

1223 posts

Uber Geek

Trusted

#994692 26-Feb-2014 09:56

Oddball: Our internet no longer works, I can no longer access the router due to timeouts. The one time it didn't time-out I got to the front page and it said 'GeniusLite1415' so the firmware update is obviously the culprit. Also, I'm pretty certain ours isn't a 'Genius Lite'. It's the black version with 4 10/100mbit ethernet ports.

I had to walk into town to use the free wifi to post this. Hoping for a quick fix coz just to check msg's I have to walk back into town ._.

Ahh just got a PM to factory reset, will do thanks.

Our tech is trying to contact you to factory reset the modem. Yes you do have a Genius Lite, Black version with 4 ports, its the right fw. VERY important you don't interrupt the fw update process....

Regards FireEngine

FlameBeard

344 posts

Ultimate Geek

Trusted

#994724 26-Feb-2014 10:49

As there has been no data usage still, we have sent out a replacement modem to the address. Suspect that the modem was interrupted during firmware update.

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hamish225

1418 posts

Uber Geek

ID Verified

#995020 26-Feb-2014 18:44

FlameBeard: As there has been no data usage still, we have sent out a replacement modem to the address. Suspect that the modem was interrupted during firmware update.

why didnt you just let the user do it, then he knows not to go and reboot it when the facebook box stops working randomly :P

*Insert big spe*dtest result here*

FlameBeard

344 posts

Ultimate Geek

Trusted

#995033 26-Feb-2014 18:59

hamish225:
FlameBeard: As there has been no data usage still, we have sent out a replacement modem to the address. Suspect that the modem was interrupted during firmware update.

why didnt you just let the user do it, then he knows not to go and reboot it when the facebook box stops working randomly :P

Not to be insulting to anyone, but personally, the people I have met on here have a fairly competent knowledge of how things work, sometimes not, but most of the time that is the case (i.e. you don't reboot your phone or anything when that is performing a software update) so personally I feel we can expect that if we say to a customer that we're going to perform a firmware update or roll back, at their request, that they wouldn't touch the thing until we give them the A-OK either by PM, phone conversation or actually posting on here.
However in saying that we don't know that the OP did interrupt the modem, we only know, that it is stuck in a boot loop indicating that something, somehow interfered with the modem while it was performing the firmware roll back from 1423 to 1415.

I understand you're having a slight dig, but for customers, this may be an informal place for complaints/queries/faults, however we do take it as another serious avenue, where we can better help customers, those pro-active ones who know a thing or two or really anyone who cares to post and say "Hey, I'm having a bit of a hard time with this that and the other thing, what information do you need from me, so that you can help me kinda thing" also its simply easier for us to just push out the firmware rather than downloading it from one of our servers, verifying the customers email address, sending them the file, waiting for them to upload it, then confirm that it is working. It simply easier for myself or a colleague to find the asset, select the firmware that we want to send to the modem, and bang its done 99% of the time. :)

FireEngine

1223 posts

Uber Geek

Trusted

#995036 26-Feb-2014 19:02

hamish225:
FlameBeard: As there has been no data usage still, we have sent out a replacement modem to the address. Suspect that the modem was interrupted during firmware update.

why didnt you just let the user do it, then he knows not to go and reboot it when the facebook box stops working randomly :P

Because it is going downlevel, not quite as straight forward as an upgrade. The OP asked for the upgrade and was expecting us to carry it out, any fw upgrade can go wrong but we won't be sure why this one did until we get it back.

Regards FireEngine

hamish225

1418 posts

Uber Geek

ID Verified

#995037 26-Feb-2014 19:02

FlameBeard:
hamish225:
FlameBeard: As there has been no data usage still, we have sent out a replacement modem to the address. Suspect that the modem was interrupted during firmware update.

why didnt you just let the user do it, then he knows not to go and reboot it when the facebook box stops working randomly :P

Not to be insulting to anyone, but personally, the people I have met on here have a fairly competent knowledge of how things work, sometimes not, but most of the time that is the case (i.e. you don't reboot your phone or anything when that is performing a software update) so personally I feel we can expect that if we say to a customer that we're going to perform a firmware update or roll back, at their request, that they wouldn't touch the thing until we give them the A-OK either by PM, phone conversation or actually posting on here.
However in saying that we don't know that the OP did interrupt the modem, we only know, that it is stuck in a boot loop indicating that something, somehow interfered with the modem while it was performing the firmware roll back from 1423 to 1415.

I understand you're having a slight dig, but for customers, this may be an informal place for complaints/queries/faults, however we do take it as another serious avenue, where we can better help customers, those pro-active ones who know a thing or two or really anyone who cares to post and say "Hey, I'm having a bit of a hard time with this that and the other thing, what information do you need from me, so that you can help me kinda thing" also its simply easier for us to just push out the firmware rather than downloading it from one of our servers, verifying the customers email address, sending them the file, waiting for them to upload it, then confirm that it is working. It simply easier for myself or a colleague to find the asset, select the firmware that we want to send to the modem, and bang its done 99% of the time. :)

true true, this is a great place to come for help with anything computer related, even though im not with orcon, having people like you who work for these companies on here is great!

*Insert big spe*dtest result here*

FlameBeard

344 posts

Ultimate Geek

Trusted

#995039 26-Feb-2014 19:04

hamish225:
FlameBeard:
hamish225:
FlameBeard: As there has been no data usage still, we have sent out a replacement modem to the address. Suspect that the modem was interrupted during firmware update.

why didnt you just let the user do it, then he knows not to go and reboot it when the facebook box stops working randomly :P

Not to be insulting to anyone, but personally, the people I have met on here have a fairly competent knowledge of how things work, sometimes not, but most of the time that is the case (i.e. you don't reboot your phone or anything when that is performing a software update) so personally I feel we can expect that if we say to a customer that we're going to perform a firmware update or roll back, at their request, that they wouldn't touch the thing until we give them the A-OK either by PM, phone conversation or actually posting on here.
However in saying that we don't know that the OP did interrupt the modem, we only know, that it is stuck in a boot loop indicating that something, somehow interfered with the modem while it was performing the firmware roll back from 1423 to 1415.

I understand you're having a slight dig, but for customers, this may be an informal place for complaints/queries/faults, however we do take it as another serious avenue, where we can better help customers, those pro-active ones who know a thing or two or really anyone who cares to post and say "Hey, I'm having a bit of a hard time with this that and the other thing, what information do you need from me, so that you can help me kinda thing" also its simply easier for us to just push out the firmware rather than downloading it from one of our servers, verifying the customers email address, sending them the file, waiting for them to upload it, then confirm that it is working. It simply easier for myself or a colleague to find the asset, select the firmware that we want to send to the modem, and bang its done 99% of the time. :)

true true, this is a great place to come for help with anything computer related, even though im not with orcon, having people like you who work for these companies on here is great!

I couldn't agree more, I myself have also benefited from such like folk, and even learnt a thing or two from non Orcon staff members who help out our customers.

FlameBeard

344 posts

Ultimate Geek

Trusted

#995043 26-Feb-2014 19:11

I should also add that the 1% of the time it doesn't work, its going to be for someone who posted on here, in the public eye thanks to Murphy! :P

Oddball

65 posts

Master Geek

#995253 27-Feb-2014 08:37

Hey guys,

Since no net access haven't been replying, obviously. Anyway, at school right now.

One of us wasn't home, other two in bed, modem wasn't restarted during update unless it actually crashed or power went out or something, but who knows.

Woke up and it was in a boot loop so ran into town for free wifi (since in welly) and asked.

Unfortunately the packing slip to return the old modem arrived but the new modem didn't arrive with it, so still waiting to get net access back.

Having withdrawals ;)