My business partner and I control the IT for over 50 companies. Add on top of that the 3000 home users serviced over the last four years and that is a lot of influence.

Our other business partners control over 500 more connections, for hotels, and other large users.

I also work for a company that has  over 800 connections via snap.

Now with a reach like that you would think it would be possible to get ONE phone call returned from Snap. But no. WE have left messages with senior managers, junior managers, front help desk people, supervisors etc. WE have been told people will phone us back. WE have asked to get one appointment to discuss the fact that snaps support sucks with help desks times in the upwards of 30 - 60 minutes - not workable for the number of times we need to contact Snap.

No calls. No emails. All returned calls promised not made. We have been promised return calls 6 times in the last fortnight.  Not one call. Not one email.

So snap - you dont want to talk with me or my business partner - that's fine. You tell us to put requests through the web system, same as your help desk people then you dont provision them .5 / 5 mis provisionings in the last week.

We phone you to get connections put on and you send us to the portal which is either not going or cant complete our provisioning as your data regarding where fibre is is incomplete so we phone back and get told we will be called back. I've now spent 6 hours on the phone trying to get one fibre connection provisioned.  It took from 22 Feb to last week to get an ADSL provisioned. Clients have spent days without phones because you mucked up pots connections - three weeks and climbing for the last pots request.

So here's the thing snap - you dont want my business? That's fine. Unfortunately some of our clients will have to put up with you until their contract expires but there is 50k worth of provisioning due to be done in the next three months - it wont be done with snap.

Our business partners are seeking direct connections via other ISPs / Chorus / etc and when they are complete - watch several hundred connections walk away.

Why am I writing this here? Simple - you wont answer the phones, you wont ring back and you don't respond to emails. Enough is enough.

Ciao