Right, where do I start.

In the past few years I have supported and changed many friends and family members from the competitors over to Orcon.

As of recent I got my parents place to get out of Spark after 20 years+ to Orcon raving about how much better Orcon is, Big mistake.

In May we signed up set a date and Chorus guy comes over and connects it up for us, (we were with Spark VDSL beforehand so minimal work was required)
few hours later that day we get disconnected, called up and was told Chorus guy will be there next week, wait what next week? He just came?
Explained the the nice staff in Philippines that a guy had came and we were connected, but apparently they have no details of it on their system. So 2-3 days later they finally found out what was going on and reconnected us ok good. for next 3-4 months until this week it's been on and off, we can never get a connection for more than 2-3 days. Constant resets and calls to the support centre.

 

Before this we had Spark/Telecom VDSL, never disconnected for months on end so this had become a nightmare especially for my parents who weren't technical savvy.

We went on anyway and then couple weeks ago on the 24th of August, it disconnected again, but this time they told us there is up to a 5 day wait. wait what 5 DAYS?! Ok fine i understand things break got it, they got it fixed up on the next day or day after. At least now my parents are happy as the phone works again etc, but no, this Monday (31/08/2015) after few days of having internet they disconnect us again. We call up, my parents also received a courier bag for returning the modem back, wait hang on, what? We asked, so what is it this time, and the response? "Oh we seem to have cancelled your internet connection........Are you effing serious? They then check and see it was a mistake, it was for another account, they had disconnected the wrong account (My parents) and send the return courier bag to the wrong address. Ok Ok we get it, mistakes happen, can you please reconnect? Well no, you have to wait 5 more days.

Please tell me how I can refrain from swearing right now?

 

So today 4th of Sep, they connect it back yay!! Parents are happy I can now get back to work, but 5 hours later, an angry dad calls...it's disconnected again, 2 phone calls and we're told maybe the cables are connected wrong even thou it hasn't been touched since Chrous guy was here in May...Orcon, are you trolling me? Your facebook page is so full of anger like mine. I've had enough and I don't ever want to use you guys again, Is anybody else getting trouble like this? Can i terminate without paying termination fee,? How can i even want to pay for their last months bill or even a termination fee after the event above? Anyone know where I can start to terminate peacefully and not pay for the service or lack of we've been getting?? I think we've been patient enough with them.

Thanks.