Wiring maintenance charges

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Wiring maintenance charges - worth it?

Pilky01

2 posts

Wannabe Geek

#191578 9-Feb-2016 13:26

Just wondering if this is worth paying every month, because it adds up over time. What exactly is it for, and how likely is it to come in handy? We own our house, which is a new build, so the internal wiring should be pretty solid.

sbiddle

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Biddle Corp

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#1488050 9-Feb-2016 13:31

It's an insurance policy on your internal wiring (which you own). I see no point in people containing to pay this, but then my job involved installing and fixing cabling so fixing things is easy..:)

Like any insurance you need to decide whether it's worth paying or not.

Jedsdad

120 posts

Master Geek

#1488099 9-Feb-2016 14:36

In my view if you have your services delivered from the Exchange or cabinet by copper then a Wiring Maintenance contract may be advisable if you dont have the means or technical nous of proving any fault is not in the internal wiring before logging a fault with your ISP or Provider.

You will get stung if a contractor from Chorus or elsewhere proves a fault beyond the ETP (usually on the outside of a building) as they will only test up to that point if you dont have the insurance

If you are on UFB and your phone services is on that, then no as you can easily isolate any fault by plugging your phone directly into the ONT or VOIP ATA to isolate the internal wiring.

You can then decide whether you get your ISP, or other contractor, or even yourself to fix any internal problem (whichever is the cheapest)

wasabi2k

2096 posts

Uber Geek

#1488113 9-Feb-2016 14:56

How does UFB affect wiring maintenance?

does wiring maintenance have any impact/cover for fibre installs?

Jedsdad

120 posts

Master Geek

#1488119 9-Feb-2016 14:58

Wiring Maintenance is purely to do with the copper internal wiring, nothing to do with UFB

nathan

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#1488137 9-Feb-2016 15:18

self insure, save your money

jonathan18

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#1488150 9-Feb-2016 15:38

Jedsdad:

Wiring Maintenance is purely to do with the copper internal wiring, nothing to do with UFB

I've been looking at switching ISPs recently and certainly recall being encouraged by the online application form for one ISP (Compass? Unlimited?) to take out this insurance, despite it being for a UFB connection.

What's the value in having it for UFB? I assume it'll require them to fix the internal wiring if you use this for phones, as we do, but I'm not paying over $50 a year for this given it wouldn't have the same critical impact on our internet that a line fault may have had should we still have been on ADSL.

Jedsdad

120 posts

Master Geek

#1488157 9-Feb-2016 16:00

If you think you can fix it yourself or know someone who could cheaply then dont take the insurance.

Compass use the ONT to provide the phone service and then there is a cable connecting from the ONT to the BT socket.

Make sure there is a BT socket near where you will get the ONT installed

It is easy to prove if the internal wiring is at fault by plugging a phone directly into the ONT.

As an aside, I am on Compass and find their Customer Service abysmal. They never call back (or rarely) if you log a fault.

Also their peering with overseas is chronic (Throughput very low) I am on a 30/10Mbps plan and am lucky to get 2-3Mbps download from UK, and US, ok though from Aussie

I had logged a fault back in October and still unresolved, last call to them in early January.