Saturday visited by MyRepublic door to door sales agent. Seemed to be have a good offer, 12 months half price on the Pure (i.e. simplest plan). Ending up signing up for 100/50 Home Office instead which was probably also 12 months half price, but if not was planning to stick with Pure. Find out later I'm signed up for the standard 6 months half price promotion. After internal checks, MyRepublic says door to door team weren't supposed to be offering 12 months. I either stay with the 6 months (well or I guess any other promotion they're offering) or go with someone else. Not certain but wording suggests to me they've confirmed I was likely offered 12 months half price at least for Pure.

Process is rather slack compared to previous experience & what I've read. E.g. Don't seem to have received anything that could be called a written agreement (today is 5th working day) nor did I sign anything. Didn't receive anything from door to door sales agent. Last year, Spark gave a written contract where they wrote all the details including price which makes sense for door to door (unlike over phone). Guy also wrote his mobile number and name. Vodafone guy visited a few weeks back, when I said I wasn't sure he also gave me his mobile number and name and deal he was offering, and I think what he gave me was a contract. (Can't seem to find it.) With MyRepublic, guy just wrote my details down in his book.

Wasn't surprised that the door to door was offering a better deal than online since my impression is they often do that & it's what got with Spark VDSL last year. (By the same token, think the "you need to sign up now" while exploitative is somewhat common, actually possibly the Spark said the same thing.) Maybe MyRepublic doesn't do that, but when your competitors do and the guy says he's doing it, putative customers are going to assume he's right. Although in retrospect I should have asked at least for him to write out the offer and his name or number. I have heard horror stories although these are more often people not realising they were agreeing to something, or hidden fees or misleading about other peoples deals, or being excessively pushy, or simple scams (for charity and vacuums etc) and stuff like that. Knew I was going to be busy that weekened so had things on my mind. Guess I also expected more professionalism from MyRepublic given the way they advertise themselves.

Considered pushing them to honour the deal for Pure or at least give me something more than the standard 6 months half price. But not sure where this will fall on the genuine mistake vs false advertising spectrum so I'll leave that be. (Besides my Twitter DMs, this public comment let's them know what I think of the situation.)

If my understanding is right and they've confirmed incorrect information was provided, I hope they've at least made sure they contacted everyone possibly affected and given them the option to cancel at no cost. (The agent said he'd had 17 signups.) Obviously to their credit that they've confirmed incorrect info was provided.

Some may ask why I would accept a 24 month contract or why I'm going with MyRepublic given there TrueNet ratings and other reports, well various considerations. I'll post those elsewhere.

P.S. I wrote a longer posted explaining in more detail what happened with the signup etc but decided few would read it or care.