The smtp.snap.net.nz server is working normally.  ISPs these days pretty much have to have an SMTP server for their customers, otherwise their customers can not send email without paying for an SMTP server somewhere else.  Which they object to doing as it is not cheap.  If you try to send email directly from your own SMTP server, most receiving SMTP servers will block it as it is likely to be spam caused by malware if sent from other than a recognised SMTP server address.

I have a Clear.net email addy.  I can pop it fine, and I am using the smtp.snap.net.nz and it fails.  Was working before.  I have also went online to the 2D website and got the settings ie port 465 SSL security with my logon name and password still fails.  I log onto my 2Degrees broadband account online to double check the password is correct.  Does it only work with Snap/2Degree's own email address?  I am using MS Outlook 2010 and I using the "test email settings" function.  

If you have a clear net email address, then clear net should be providing you with a SMTP service to send thru. If they do not then they are only providing you with half an email service.

Expecting a provider of internet connections to relay mail and deal with the headaches that brings is IMO unreasonable these days when there are free working email providers.

rayonline:

 

I have a Clear.net email addy.  I can pop it fine, and I am using the smtp.snap.net.nz and it fails.  Was working before.  I have also went online to the 2D website and got the settings ie port 465 SSL security with my logon name and password still fails.  I log onto my 2Degrees broadband account online to double check the password is correct.  Does it only work with Snap/2Degree's own email address?  I am using MS Outlook 2010 and I using the "test email settings" function.  

 

It's not uncommon to find SMTP relay will only work with an email header from the same mail server. It's always best practice to use the SMTP server of your provider, which in this case is the clear.net SMTP server (whatever that is these days).

OK, thanks I will use Yahoo's server.  Clear.net charges a monthly fee for their server.  

I found that if I use Gmail, you need to create a separate sign in account for it and Outlook it changes your default reply address (of your outlook.com addy) to your ISP.  

In all seriousness you should move away from STMP and POP3. There is no valid reason for still using 1970's protocols. Most people want their email on multiple devices these days and archaic protocols such as these simply can't offer that.

(And nobody mention keeping POP3 mail on a server - that *always* ends in tears at some point)

Gmail and Outlook.com are downloading my ISP email as well so those two platforms allow me to get my email when I am away from my desk .... learnt it when I was overseas once and I couldn't access my archive.  

Seems faster and more straightforward to pop the email into Outlook desktop and by default withe email app on the Android becomes unused when one could use the Gmail app.  Need some adjusting to.  

rayonline:

 

I have a Clear.net email addy.  I can pop it fine, and I am using the smtp.snap.net.nz and it fails.  Was working before.  I have also went online to the 2D website and got the settings ie port 465 SSL security with my logon name and password still fails.  I log onto my 2Degrees broadband account online to double check the password is correct.  Does it only work with Snap/2Degree's own email address?  I am using MS Outlook 2010 and I using the "test email settings" function.  

 

To use smtp.snap.net.nz, you do not need to login or anything like that, and you normally just send on port 25, like any standard SMTP server.  It only works from inside the 2Degrees network, so is only available to customers.  On their web page, they now do not mention port 25 and seem to want you to use SSL encryption and port 465 or 587 (SMTPS).  But in fact port 25 unencrypted works just fine.  If you do use SSL encryption, a login is still not needed - that is only for receiving email.

fe31nz:

 

rayonline:

 

I have a Clear.net email addy.  I can pop it fine, and I am using the smtp.snap.net.nz and it fails.  Was working before.  I have also went online to the 2D website and got the settings ie port 465 SSL security with my logon name and password still fails.  I log onto my 2Degrees broadband account online to double check the password is correct.  Does it only work with Snap/2Degree's own email address?  I am using MS Outlook 2010 and I using the "test email settings" function.  

 

 

To use smtp.snap.net.nz, you do not need to login or anything like that, and you normally just send on port 25, like any standard SMTP server.  It only works from inside the 2Degrees network, so is only available to customers.  On their web page, they now do not mention port 25 and seem to want you to use SSL encryption and port 465 or 587 (SMTPS).  But in fact port 25 unencrypted works just fine.  If you do use SSL encryption, a login is still not needed - that is only for receiving email.

 

I was using the normal way port 25 before without a password and it all worked.  Now it doesn't.  I can try again and report back.  Yes it is on my desktop PC at home I am with 2Degrees.  I don't run Outlook 2010 on my laptop.  

I saw this, maybe I didn't open my account when they were called Snap.  From their webpage: 

Please note: an email service is not provided to new 2degrees Broadband connections, and is only supported as a legacy product for ex-Snap customers.

Router restarted.  Turned on and off at the wall.  

Same thing.  Test email settings.  

Send test e-mail message: The server responded: 421 Cannot connect to SMT. 

I tried to use the webmail online address.  But seems like I didn't join up as a Snap customer therefore my login didn't work.  Was going to create a Snap/2Degrees email account with Outlook and see if that email address works by sending a test mail.  

rayonline:

 

 From their webpage: 

 

Please note: an email service is not provided to new 2degrees Broadband connections, and is only supported as a legacy product for ex-Snap customers.

 

I have never been completely clear as to what they actually mean by that.  It is clear that they do not provide new customers with an email address and a way to receive email on that address, as used to be a standard service from all ISPs.  But access to an outbound SMTP server is a bit different, and something they would need to keep providing so that their commercial customers can do email properly.  I can not see any reason why they would restrict access to their SMTP server to only the old Snap customers.  That would take extra work on their part to do, and would only be worth that extra work if they were eventually intending to shut down the SMTP server when there were no longer any users for it.  Which will not happen while they need it for commercial customers, and even without them they would probably need it for their own use.

To check your access to the SMTP server, it is always useful to bypass all the email software and see what results from a direct connection.  So try this command from Windows or Linux:

telnet smtp.snap.net.nz 25

If it works, you should get a reply like:

220 rupert.snap.net.nz ESMTP Postfix (Ubuntu)

and you should then type:

quit

and get this sort of response:

221 Closing connection. Good bye.


Connection to host lost.

If you do not get the initial 220 response and the connection stalls, on Windows there will be a very long timeout before the telnet progam times out.  So you may want to go to the task list and kill it.

Unfortunately, checking an SSL connection on port 465 or 587 is not so easy - you need to use an SSL tunnel via stunnel.

Becoming a technical discussion ... :) 

Not good. 

421 Cannot connect to SMTP server 202.37.100.140 <202.37.100.140:25), connect error 10061

Connection to host lost.