Getting well beyond a joke. Regularly on hold for 20 - 30min during business hours. The voice prompt that comes in 10s after you begin the on hold monotony....The same 2 or 3 crap music tracks that keep cutting out whenever the voice prompt interrupts.
The emails that are not responded to for upto a week (if at all). This includes the accounts department.
All this to try and close out a fault I logged for a dead router in late Feb. Still waiting on a pre-paid courier bag to return the dead (crap) Siemens 6520. Wouldn't really care apart from the fact that they have now charged me for the new router and credit will only be forthcoming when the faulty one is returned! Nice! - and the original was under warranty.
Anyone else care to share the lame excuses they may have received from Orcon?