Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




22533 posts

Uber Geek

Trusted
Subscriber

# 21318 22-Apr-2008 22:10
Send private message

Bah, didnt get posted the first time...

I cant get thru to their contact center, when it does answer and I press 1 for the network status and it just starts ringing.

So I am guessing they are having problems of some sort, any one know whats up?




Richard rich.ms

Create new topic
1819 posts

Uber Geek

Trusted

  # 125737 23-Apr-2008 01:00
Send private message


Slingshot forums posted More information regarding the Telecom upgrade/PPP Issues and on the Network status page

The thread was also mentioned what Helpdesk modems are supported, which was a question inspired by the geekzone.

It looks like it was/is a Telecom fault, the problem is mainly affecting modems by Dynalink, which SS provides free to its customers and is supported by there helpdesk.

Quoting from Slingshot forum:
I just wanted to clarify the issue and expand on what's happening at the moment.

Telecom is still investigating the issue, and while they have advised it appears related to the routers chipset, Slingshot is still collating information and examples from affected customers.

Telecom have advised that this is a known issue with the current firmware release being deployed with their new ISAM hardware. (The hardware enabling ADSL2+).

They have trialled a new version of firmware which they believe will resolve the issue, and I believe their plan is to roll out this new version nationwide once their testing is complete.
Unfortunately we do not yet have a roll out schedule or a time frame.
As soon as we do I'll update our Network Status Message.

I've discussed the issue with Dynalink and from the feedback I've had, this is not an issue caused by their hardware/firmware.
This make sense, as we have 10's of thousands of customers that have been using their products since the launch of UBS with no apparent issues.

Also, we have seen small numbers of customers using routers with other chipsets who are also affected by this issue.
For Slingshot it's difficult for us to ascertain how widespread this might be, as the vast majority of our customers do use the Dynalink range we supply.
I am however working with several other ISPs to try and identify if the issue does exist regardless of the chipset used.

In the meantime if you (or anyone else reading) does lose PPP I encourage you to contact our helpdesk (after restarting your router of course).
We can ask Telecom Wholesale to rebuild your connection, which temporarily resolves the issue.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58


Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.