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22533 posts

Uber Geek


# 21318 22-Apr-2008 22:10
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Bah, didnt get posted the first time...

I cant get thru to their contact center, when it does answer and I press 1 for the network status and it just starts ringing.

So I am guessing they are having problems of some sort, any one know whats up?


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1819 posts

Uber Geek


  # 125737 23-Apr-2008 01:00
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Slingshot forums posted More information regarding the Telecom upgrade/PPP Issues and on the Network status page

The thread was also mentioned what Helpdesk modems are supported, which was a question inspired by the geekzone.

It looks like it was/is a Telecom fault, the problem is mainly affecting modems by Dynalink, which SS provides free to its customers and is supported by there helpdesk.

Quoting from Slingshot forum:
I just wanted to clarify the issue and expand on what's happening at the moment.

Telecom is still investigating the issue, and while they have advised it appears related to the routers chipset, Slingshot is still collating information and examples from affected customers.

Telecom have advised that this is a known issue with the current firmware release being deployed with their new ISAM hardware. (The hardware enabling ADSL2+).

They have trialled a new version of firmware which they believe will resolve the issue, and I believe their plan is to roll out this new version nationwide once their testing is complete.
Unfortunately we do not yet have a roll out schedule or a time frame.
As soon as we do I'll update our Network Status Message.

I've discussed the issue with Dynalink and from the feedback I've had, this is not an issue caused by their hardware/firmware.
This make sense, as we have 10's of thousands of customers that have been using their products since the launch of UBS with no apparent issues.

Also, we have seen small numbers of customers using routers with other chipsets who are also affected by this issue.
For Slingshot it's difficult for us to ascertain how widespread this might be, as the vast majority of our customers do use the Dynalink range we supply.
I am however working with several other ISPs to try and identify if the issue does exist regardless of the chipset used.

In the meantime if you (or anyone else reading) does lose PPP I encourage you to contact our helpdesk (after restarting your router of course).
We can ask Telecom Wholesale to rebuild your connection, which temporarily resolves the issue.

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