upgrading modem

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › upgrading modem

hu

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#220340 6-Aug-2017 19:39

I'm using fibre and intend upgrading my slingshot provided Netcomm NF4V to the Netcom NF17ACV. If I copy the settings backup folder from the NF4V onto the new NF17ACV will I be good to go? ... Or will i have to spend hours talking to Slingshot.

yitz

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#1840192 6-Aug-2017 19:41

You may need to update the modem firmware to the latest, then use the Basic Setup wizard should do the trick...

Relevant thread from two days ago...

https://www.geekzone.co.nz/forums.asp?forumid=66&topicid=220308

Is this naked broadband or do you have a phone service with them (VoIP)?. I would think the modem would validate a uploaded configuration file for hardware model/version so if you are trying to copy the VoIP config it probably won't work.

hu

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#1840197 6-Aug-2017 19:47

Thanks. I'll download the firmware in anticipation and when modem arrives this week i'll give that a go. Do you know if Slingshot will still need access on some level?

hu

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#1840198 6-Aug-2017 19:49

Sorry didn't see your question yes VoIP over fibre

yitz

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#1840199 6-Aug-2017 19:51

I don't think Slingshot need access to the modem for naked broadband internet.

You may want to take the time to double check whether they use PPPoE or DHCP/IPoE but it is a tagged WAN interface. I think it is the former and they use port authentication so just a generic username of firstcontact@slingshot.co.nz with any password is needed.

hu

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#1840205 6-Aug-2017 19:59

Cheers i'll check those settings on old one before I try new setup

yitz

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#1840206 6-Aug-2017 20:03

There's a guide here on how to extract SIP credentials from the saved configuration file for Orcon's NF4V. Haven't tried this myself so not sure if it is still 100% applicable or works for Slingshot.

Worst case you may need to keep the NF4V as the primary router and have your new NF17ACV plugged in behind it... for its wireless I assume.

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hu

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#1840211 6-Aug-2017 20:12

Ok i'll check that out and yes for its wireless. NF4V as the primary router so how does that work? whats the setup?

yitz

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#1840225 6-Aug-2017 20:20

For a double NAT setup, connect your NF17ACV WAN (blue) port to one of the LAN ports on the back of the NF4V. Run the Basic Setup wizard and choose Ethernet WAN, IP over Ethernet for the WAN mode step, then Obtain IP address automatically.

You could also do a bridged setup by turning off the LAN DHCP server, setting a LAN IP of the NF17ACV to the same range as the NF4V then connecting the LAN ports of the devices together. The NF4V Wi-Fi can then be turned off.

hu

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#1840227 6-Aug-2017 20:25

Wow OK. let's see how I go! Ngā mihi anō

hu

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#1844870 11-Aug-2017 03:01

Hey thanks Y for your help. I emailed Slingshot for psw and settings for the phone and they rang and told me it wasn't possible and that I would need to bridge as that is what he had done. Anyway I set the fibre up... mucked around with phone settings guessed the pswd, as person I spoke to wouldn't give it. Really didn't think I'd manage it but before I had even finished, the phone rang! Voilà women can do anything!!

djtOtago

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#1845439 11-Aug-2017 23:02

This Help page from Slingshot suggests they will give you passwords. It is interesting they didn't.

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hu

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#1845443 11-Aug-2017 23:15

I'll have a look at that. I just had the feeling he wanted me to stick with their modem and he was very clear that I wouldn't be able to get it happening. Now my issue is drop offs, usually quite late at night. At least I know now its not a modem issue.