So I'm quite a heavy user. Software developer and university student and rely on a fast fibre connection with a static IP. Lastly the landlord required a phone line so that left only myrepublic as an affordable option.

Ordered their gigabit connection with static IP and voip services. Unfortunately it wasn't me but my partner trying to help so when the sales person said cancel your current contract first then call back, I couldn't tell them no and put the order in first. However the sales person did say transition should go through smoothly with at Max an hour of no internet.

Two months later, spark connection disconnected, no modem and tech support saying connection was set for later this week. We even had tech support confirm it was going to happen on the 25th just two days ago.

I don't generally expect much from isp's since they all tend to promise the world but when I previously switched from apart to bigpipe, it was no where near as bad as this. One tech telling me Wednesday, another saying there is no order put through, another saying a week from now. A tech saying the modem was sent weeks ago while two others saying they will request for the modem to be sent.

Getting a thing or two wrong is one thing, trying to cover that up with lies after lies when talking to someone who has been part of the industry for years is another.

Very disappointed with the service so far