The other evening Tuesday16th at about 2300 I was steaming from TV1 and my connection was turned of, did the usual checks rebooting computer and router, no help, went to ring 2 degrees, lo and behold cell phone out as well, great no communications.

All restored, 'connected since 17.04.2019, 01:34, 2degrees', from router log.

I entered a online broad band complaint/query, received the following reply -

'We can not comment on your mobile service, however, I can see that your modem went offline until 1:30 am'--

'Generally, the network company advise us of any outages but are under no obligation too and in this instance, we have not received any!''

I replied -- 'I am a bit confused about you not being able to comment on my mobile service as I am with your company for all our communications, (if you had looked at the previous evening I believe a similar outage occurred). I am of the opinion that this outage was due to the system being shut down by Contractors, rather than a failure, 2° notifies it's customers of pending Bills due, then there is no reason why customers cannot be advised of planned system shutdowns, in our situation and I imagine there are many other customers the same, we loose ALL our communications due to to our Home phone being tied to our Broadband, perhaps we should go back to copper wire phone connections, which would be a backward step.'

I got a reply back which I won't post, but basically Two Degrees runs its cell phone and broadband as separate entities with a lack of communications between them and 'The Network' Company.

We have VOIP home phone but the way the reply reads it's on Copper? is this some type of Con,we had a choice Copper or VOIP, and chose VOIP because of the free calling, but if it's on copper ???

We get text's regards pending bills, surely the same could apply to pending planned outages outages, planned ? yes because they occur when the least amount of Customers are affected.