Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3 posts

Wannabe Geek


# 250859 28-May-2019 15:57
Send private message quote this post

Looking to move my services (VDSL, Landline, 2 Mobiles) to Slingshot from Vodafone, with the first year savings of $240 and then the 2nd year cost comparable to Voda - better mobile plans though with more data and the rollover as well. So price point slingshot wins but the only thing that i'm not sure about is the Slingshot network, i haven't heard anything good or bad about it but don't want to go for the swap and then end up with internet issues and poor reception.

 

 

 

Any comments from people that have switched, or words of warning to avoid switching prehaps?

 

 

 

Thanks


Create new topic
311 posts

Ultimate Geek
+1 received by user: 67

Trusted
Vocus

  # 2247248 28-May-2019 16:31
Send private message quote this post

I'm biased, but I think you'll be happy with the quality!

 

Happy to answer any questions here or via PM ... Cheers





Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


175 posts

Master Geek
+1 received by user: 106


  # 2247258 28-May-2019 16:55
Send private message quote this post

quentinreade: I'm biased, but I think you'll be happy with the quality!

 

Happy to answer any questions here or via PM ... Cheers

 

 

 

Now you've got someone to complain to directly if something does go wrong!


 
 
 
 


769 posts

Ultimate Geek
+1 received by user: 259


  # 2247266 28-May-2019 17:03
Send private message quote this post

Switched only a few months ago (just fibre) and went 99% smooth as silk. Sign up was a breeze via broadband compare (almost a little freaky as before I even had a chance to go onto filling out the account form, I had a slingshot rep on the ph doing it all for me) and I was able to choose the connection date. Made the date for about a months time (to allow 30 days cancellation from Vodafone), and once I got a confirmed email that all was set up at Slingshots end, cancelled my Vodafone services.

 

Texts / emails about a few days out advising the activation date was looming, the day hit and all happened as expected. Vodafone connection died, switched ONT from port 2 to port 1.

 

I say 99% smoothly as it seemed to take a while for connection to liven on the new router. Not sure if I didn't give it enough time to connect etc, but I was getting no internet signal. Phoned slingshot support, they took a few details. Not sure if they did anything or not at their end, but by the time I got off the phone, all was alive, and I was in 1gbps fibre heaven.

 

I understand I took a bit of a risk, cancelling vodafone before slingshot was actually livened, but with a 30 day termination clause on most ISPs, you have to act on faith that all will happen smoothly. I suspect fibre allocation process is somewhat smoother now its not all so new.

 

 


510 posts

Ultimate Geek
+1 received by user: 171

Lifetime subscriber

  # 2247333 28-May-2019 19:13
Send private message quote this post

Happy Slingshot Fibre user here. Don't use them for mobile though.


557 posts

Ultimate Geek
+1 received by user: 83

Trusted
Lifetime subscriber

  # 2247379 28-May-2019 21:18
Send private message quote this post

I have fibre and mobile with Slingshot. Been with them for years . No problems. $5 discount for each mobile linked . They use Spark mobile network

15 posts

Geek


  # 2259826 17-Jun-2019 23:02
Send private message quote this post

We used to be very happy with Slingshot for fibre and home phone. We moved away from Vodafone about 18 months ago because of the customer service there. Slingshot was great in comparison.

 


Six months or so later we were still very happy with Slingshot so we added a mobile to our account - all went fine. So much so, that when Slingshot rang six months later or so last month with a good offer for power that included a year's free mobile, we went for it.

 


We asked for the year's mobile discount to apply to a new SIM, which was promptly sent out. The power appeared to switch over seamlessly. For a couple of days all seemed good.

 


But activating and porting the new mobile SIM onto our account somehow overwrote the original mobile number on there. Which was also a business number. Not good.

 


From that point on we have experienced frustrating customer service from Slingshot. Completely different from the previous twelve months’ experience, which had been great.

 


A few days after it had been lost the original mobile number was thankfully restored, but for a week both SIMs kept switching numbers randomly, not just between two mobile numbers but also the default number that came with the new SIM. So three mobile numbers were randomly being active at different times on two mobile phones.

 

Texts would come through for one person on the other person's phone depending on which number/s were assigned to each SIM, which kept changing - a privacy nightmare.

 


I can't even begin to describe how inconvenient and time consuming it was. I lost count of how many times I had to describe to support what was going wrong, reiterate which phone number should be with each SIM, remind them that the new SIM had been put on the wrong plan, remind them that the support ticket wasn't ready to be closed yet as it wasn’t resolved...

 


During this frustrating time we got a retention email from our old power company (they hadn’t been able to reach us on mobile). Their service had actually been fine - consistently good support. Just we'd moved off our new customer pricing is all and had been looking around to save money.

 


The original power company's retention offer was really good and, because we had lost trust in Slingshot and hadn't yet experienced the phone deal (in a working capacity) that we'd been promised as part of our power with Slingshot, we said a big YES to moving back to our old power provider.

 


After 6 frustrating days of not being able to use our mobiles properly we escalated the Slingshot support ticket, as nothing we said seemed to make any difference to how the SIM phone number problem was getting handled.

 


Our phones calmed down after the 7th day, as soon as a manager stepped in to sort out the issue, and the mobile numbers began to work reliably again. We got offered a $35 credit to offset our bad experience. We found out this past weekend that that the goodwill credit includes the regular $10 discount for the two SIMs on our account, so was in fact a one-off $25 credit for our week of troubles.

 


Roll forward a few weeks later to this week, and it turns out Slingshot are still billing us for power even though we got retained by our old company, whose power billing never ceased for our address.

 


So now we are being invoiced twice for the same power by two companies. Both say to not pay the other.

 


Slingshot's support told us today we need to sort it out with the other company ourselves and agreed we could go to the Ombudsman if we wanted to.

 


Our current power company has thankfully said they will liaise with Slingshot themselves and aren’t leaving the problem in our lap. For now, anyway!

 


We don't mind who we pay for the power, as long as it is just once. But we are deeply unimpressed with the Slingshot customer support experience recently. Maybe we've just had an unusually bad run. Maybe it's a training issue. But we've massively lost trust and are looking to move on, however the power billing works out.

 


Funny, if the support had come across as genuinely apologetic and helpful initially we would have weathered the deep inconvenience of losing a mobile phone number (potentially permanently we were told), a full week's unreliable mobile communication on both our household's two mobile phones and getting put on the wrong plan. If we’d felt confident that our predicament was a priority to them, we would be staying despite the problems. Good customer service is that important to us.

 


I really hope experiences like this are few and far between with Slingshot and we've just been deeply unlucky.

 


Fingers crossed that Slingshot and our current power company work it out between them.


21 posts

Geek
+1 received by user: 4

Trusted
Vocus

  # 2260005 18-Jun-2019 09:26
Send private message quote this post

The definitely sounds like you've had a rough go of it and I'm very sorry for the poor experience.

 

I'd be happy to step in here and get the few remaining issues sorted.

 

Could you PM me some of your account details?

 

Please let me know!


 
 
 
 


15 posts

Geek


  # 2263941 25-Jun-2019 12:05
Send private message quote this post

Thanks MatteGreen for helping us with our power invoice issue!


Turns out Slingshot wasn’t at fault but they are refunding us anyway. We really appreciate getting this sorted out and getting clear explanations.

We are still thinking of moving on at some point but have had faith renewed in Slingshot and wouldn’t say anyone should stay away - we likely just had some unlucky experiences.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.