Slow Speedtest results?

Forums › Slingshot and CallPlus › Slow Speedtest results?

Gooey

10 posts

Wannabe Geek

# 251696 7-Jul-2019 14:07

We have recently had fibre installed at home and switched to the Slingshot Gigantic fibre service to get the most out of our fibre connection. So after the service was connected, I used Speedtest to see how fast the connection really was. I was disappointed to find it said under 300 Mbps download. Gigantic was advertised as between 700-900Mbps.

I contacted Slingshot and went through several hours of turn modem off/on, check wifi is off, check the computers network card, Ethernet cable etc. Before they finally got me to run a linetest program. It said 774.0 Mbps download.

Why such a huge discrepancy between speeds? Several weeks have gone by and I have retested with speedtest to find a poultry 239.76 Mbps download. Is speedtest not an accurate way of testing internet speed? I tested on an ethernet cable as I understand you can't get those speeds over wifi.

Any help or advice would be appreciated.

1 | 2

3909 posts

Uber Geek

Trusted

Lifetime subscriber

# 2271334 7-Jul-2019 16:17

Is speedtest not an accurate way of testing internet speed?

It's not a good way at all.

Information wants to be free. The Net interprets censorship as damage and routes around it.

sbiddle

28374 posts

Uber Geek

Moderator

Trusted

Biddle Corp

Lifetime subscriber

# 2271336 7-Jul-2019 16:43

2 people support this post

In a nutshell, yes and no.

There are literally hundreds of threads on here discussing this very issue. There is nothing wrong with your connection so nothing to worry about.

Gordy7

887 posts

Ultimate Geek

Lifetime subscriber

# 2271351 7-Jul-2019 16:57

Use the Windows Speedtest app and not speed test from your browser.

Don't test mid evening but at quieter time of day.

Use a wired Lan connection to your router.

Try several NZ destinations and the bigger providers. Slingshot Auck, Spark Auck, etc

My Gigantic is with Orcon and get very good results with Stuff Fibre in Auckland.

Good luck.

Gordy

Rikkitic

Lock him up!
10856 posts

Uber Geek

Lifetime subscriber

# 2271355 7-Jul-2019 17:24

What is the point of a speed test at all if you just keep going until you get one you like? What information is that giving you?

I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney

Gordy7

887 posts

Ultimate Geek

Lifetime subscriber

# 2271357 7-Jul-2019 17:41

Rikkitic:

What is the point of a speed test at all if you just keep going until you get one you like? What information is that giving you?

It is possibly telling you that some speed test servers are slow.

If you get good results it is also telling you that your equipment and test methods are up to the performance that your ISP provides.

:-)

Gordy

Linux

5540 posts

Uber Geek

Trusted

Lifetime subscriber

# 2271358 7-Jul-2019 17:51

3 people support this post

The only issue is the way you are testing!

Jase2985

8920 posts

Uber Geek

Lifetime subscriber

# 2271363 7-Jul-2019 18:13

2 people support this post

Linux: The only issue is the way you testing!

or your equipment

Gooey

10 posts

Wannabe Geek

# 2272396 9-Jul-2019 14:04

I'm using the supplied router from Slingshot. Probably not the best I take lol? One interesting thing that seemed to increase my speed results on the speedtest site. I purchased a new 5 plug power adapter and had to unplug the chorus fibre box. When I plugged it back in and went on the internet again, the speedtest results have gone upwards of 500 mbps... Maybe that was the problem? Thanks for the advice fellas.

vexxxboy

2924 posts

Uber Geek

# 2272442 9-Jul-2019 15:58

One person supports this post

Gordy7:

Use the Windows Speedtest app and not speed test from your browser.

Don't test mid evening but at quieter time of day.

Use a wired Lan connection to your router.

Try several NZ destinations and the bigger providers. Slingshot Auck, Spark Auck, etc

My Gigantic is with Orcon and get very good results with Stuff Fibre in Auckland.

Good luck.

this , im with Orcon gigantic and get 646 Mbps download from Trustpower Tauranga , which is the closest, and 960 Mbps from Stuff Auckland.

Common sense is not as common as you think.

Jase2985

8920 posts

Uber Geek

Lifetime subscriber

# 2272455 9-Jul-2019 16:27

Gooey:

I'm using the supplied router from Slingshot. Probably not the best I take lol?

will be fine should max out your connection with out any issue via ethernet

and the speed change will be coincidental

Gordy7

887 posts

Ultimate Geek

Lifetime subscriber

# 2272510 9-Jul-2019 16:53

If you really want to find out why you are not getting the Gigantic speed that you are looking for, you need to break down your testing until you find what the bottle neck is.

As Jase2985 has said the router should be ok...

Do you have a modern computer with good HDD and plenty of RAM? Clean Windows? No viruses and spiware? Windows not doing updates? (I have been there).

Boot up your computer in say Ubuntu on a USB stick and do a speedtest using a browser... I have had Windows and computer utilities cripple a LAN port.

What does Windows Task manager ethernet report when you are doing your speed tests?

Gordy

Gooey

10 posts

Wannabe Geek

# 2272542 9-Jul-2019 17:40

Gordy7:

If you really want to find out why you are not getting the Gigantic speed that you are looking for, you need to break down your testing until you find what the bottle neck is.

As Jase2985 has said the router should be ok...

Do you have a modern computer with good HDD and plenty of RAM? Clean Windows? No viruses and spiware? Windows not doing updates? (I have been there).

Boot up your computer in say Ubuntu on a USB stick and do a speedtest using a browser... I have had Windows and computer utilities cripple a LAN port.

What does Windows Task manager ethernet report when you are doing your speed tests?

After the chorus box was turned off for a short period of time, I am now getting speeds consistent with the gigantic plan. Another poster said it was coincidental, but it seems strange that was the only change after getting 3 weeks of under 300 mbps. Now it is 500-600 mbps.

I am running a fairly new laptop. Nothing flash but i5 processor, 8gb ram, 2gb graphics card, up to date windows 10 running bitdefender and doing periodic malwarebytes scans. Everything running well and it's only ever been used for basic computing needs & torrents.

Ubuntu on a usb stick sounds above my pay grade, but I will try it if the speed slips back again. I'm pretty satisfied with 500-600 mbps. I just couldn't understand why it was under 300 mbps consistently since installation. Ironically, Slingshot tech got me to do 100 different minuet things, but turning off the chorus fibre box was not one of them!

Jase2985

8920 posts

Uber Geek

Lifetime subscriber

# 2272551 9-Jul-2019 17:54

yea but 500-600mbps is not what you should be getting you should be getting in the high 800's low to mid 900's. so it just looks coincidental.

a new laptop also doesnt mean much as some have "gigabit" network cards but car not connected internally to a fast bus so only giving you low speeds.

IMO your connection isnt the problem its internal to your network.

Gooey

10 posts

Wannabe Geek

# 2272575 9-Jul-2019 18:39

Jase2985:

yea but 500-600mbps is not what you should be getting you should be getting in the high 800's low to mid 900's. so it just looks coincidental.

a new laptop also doesnt mean much as some have "gigabit" network cards but car not connected internally to a fast bus so only giving you low speeds.

IMO your connection isnt the problem its internal to your network.

So you think it's my pc? Not much I can do about that then.

Jase2985

8920 posts

Uber Geek

Lifetime subscriber

# 2272590 9-Jul-2019 19:19

it could be, but you would need a know working one to compare it to.

1 | 2