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1443 posts

Uber Geek


#272102 9-Jun-2020 15:53
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I hesitate to post this kind of thread, but it's been a long time since I contemplated switching my ISP.  It's easy to get comfy with your current provider, especially when service is otherwise good, which makes me nervous about the devil you don't know.

 

Orcon have advertised the Gigantic Fibre plan for $84.95/month for 12 months, and it's even better if I switch using Geekzone Switch (half price for the first six months, full price for the remaining six months, net monthly cost is $80).  I'm currently with Spark on a 100mbps plan and a landline for $108, with Netflix included.  Even adding a landline to Orcon and paying for Netflix separately it works out cheaper, for gigabit speeds (particularly the upload speeds, which will be nice). I'd also switch my mobile, which is currently on a $40/month plan for a paltry 1GB data, to Orcon's $25 mobile plan for 2.5GB data, and get a $5 discount for having both broadband and mobile with them - saving another $20 and increasing my data allowance by 2.5x.

 

Pricewise it looks good, but I've never used Orcon so I'm wary of the unknown in terms of performance and reliability.  I haven't had any issues with Spark (just their pricing), but it would be short-sighted to save a few dollars only to have to deal with slow or unreliable connectivity.

 

Are there any recent converts to Orcon (especially in PN) who regret switching?


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278 posts

Ultimate Geek

Trusted
Vocus

  #2501607 9-Jun-2020 16:38
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Clearly this isn't going to be the unbiased testimony you were hoping for, but we've got a solid network behind our residential brands (which saw hundreds of thousands of Kiwis through the lockdown period without a hiccup), as well as a local support team who can help with any issues should they crop up. We've also got a bunch of staff here on Geekzone, we're pretty active. 🙂

 

It'd be great to have you on board, feel free to fire me a PM if you have any questions!


483 posts

Ultimate Geek

Lifetime subscriber

  #2501644 9-Jun-2020 18:01
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Not your preferred demographic (been with Orcon for over a decade) but in the last 10 months I have moved twice, and the service levels were excellent both times.

 

I have been with Orcon for over 10 years - and in recent years their support levels have markedly improved.  I have no hesitation in recommending them.

 

Edit: typos corrected





--

OldGeek.


 
 
 
 


106 posts

Master Geek


  #2501646 9-Jun-2020 18:08
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Hi, I'm in Palmy and have recently switched from Slingshot to Orcon gigabit fibre only to take advantage of the "new customer" deal BS. (Three months free in my case)

 

I would have happily stayed with Slingshot, but Orcon was the next best thing since they're both part of Vocus.

 

The switchover went very smoothly. I didn't even have to change my router settings, but I did a few days afterwards to prevent an unexpected dropout.

 

Even though I specifically requested an Orcon router not be sent (as I'd be using my own), they sent it, and upon querying that, they waived the delivery charge which was nice. So now I've got another backup router haha.

 

Service has been fine, and speeds as expected. No issues at all.


688 posts

Ultimate Geek

Subscriber

  #2501704 9-Jun-2020 19:36
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Hey there, I've been with Orcon for a short while, moved to the Gigantic plan from 2degrees 100/20 (naked internet port). 

 

While general browsing has been mostly fine, download speeds - particularly overseas have been not so flash.  Sometimes feeling slower than the old 2degrees 100mbit  connection.  Have logged a ticket with the support team, but I must say they have not been very user friendly.  If you have a look through the threads here and here you can see there's some oddities going on.

 

Not sure how much of this is COVID internet related (the switch happened smoothly thankfully).  I switched over after the 1st or 2nd week of lockdown so do have a sense of what lockdown browsing was like with 2deg.


1290 posts

Uber Geek


  #2502433 10-Jun-2020 18:09
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tanivula: While general browsing has been mostly fine, download speeds - particularly overseas have been not so flash.  Sometimes feeling slower than the old 2degrees 100mbit  connection.  Have logged a ticket with the support team, but I must say they have not been very user friendly.  If you have a look through the threads here and here you can see there's some oddities going on.

 

Not sure how much of this is COVID internet related (the switch happened smoothly thankfully).  I switched over after the 1st or 2nd week of lockdown so do have a sense of what lockdown browsing was like with 2deg.

 

That is similar to my own observations, except that I noticed significant performance degradation for traffic from Europe starting in early February (prior to the lockdown). Things have improved a lot since then, but I still experience occasional packet loss and slowdowns far more frequently than last year.

 

I suspect this to be related to routing changes (most traffic to/from Europe appears to go via Australia now), but while I could confirm a correlation between the routes and performance, I do not know when the routes changed.





rm *


985 posts

Ultimate Geek

Trusted
Lifetime subscriber

  #2502559 10-Jun-2020 20:55
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Been with Orcon for Donkey's (gotta be close to 10 years); never had any issues.

 

When we moved house, the process was simple and efficient; I've renewed my fixed-term contract a couple of times for different (promo-related) reasons; and that has also been very simple.

 

More importantly, when I had a fairly major issue with regular network drops, their support team was quite responsive, and I quickly got hold of a more senior engineer and we were able to diagnose and resolve the issue within a reasonably short period of time (days, admittedly, but it wasn't an obvious or simple issue).

 

 




1443 posts

Uber Geek


  #2503815 12-Jun-2020 18:25
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Thanks for the replies.  Reflecting on it for the last couple of days, Spark's attitude to customer retention has peeved me off, so I think I'll switch.  

 

It's been a long time since I've done this.  Can anyone remind me what I need to do first?  Spark said I need to give 30 days notice.  Do I do that first then sign up with Orcon and give a requested switch over date, or sign with Orcon first and then give Spark notice?


 
 
 
 


106 posts

Master Geek


  #2503830 12-Jun-2020 19:01
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1. Give the 30 days notice to your current ISP, they should give you a "disconnection" date. Make sure you get this in writing.
2. Let your new ISP know which date they can make their connection. This may be a day or two before the disconnection of your current ISP. Also get this in writing.
3. Once your new connection is up and running, you should be notified of this by email/text. This is when you can plug in the supplied router, or change the appropriate settings if using your own gear. You should also be able to see your usage/account details with your new ISP.
4. Double check with your original provider that your account actually has been closed.


357 posts

Ultimate Geek

Lifetime subscriber

  #2503837 12-Jun-2020 19:38
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Mehrts:

 

1. Give the 30 days notice to your current ISP, they should give you a "disconnection" date. Make sure you get this in writing.
2. Let your new ISP know which date they can make their connection. This may be a day or two before the disconnection of your current ISP. Also get this in writing.
3. Once your new connection is up and running, you should be notified of this by email/text. This is when you can plug in the supplied router, or change the appropriate settings if using your own gear. You should also be able to see your usage/account details with your new ISP.
4. Double check with your original provider that your account actually has been closed.

 

 

5. And just in case, make sure you have a decent amount of data on your mobile so that you can tether to get you through the inevitable minutes- to days-long gap, and/or sort out any issues 😬


106 posts

Master Geek


  #2503838 12-Jun-2020 19:43
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I don't know if it was pure luck, or the fact that Orcon and Slingshot are all part of the same crowd (Vocus), but my changeover was buttery smooth going from Slingshot > Orcon recently.

 

So smooth in fact, that I could still use the Slingshot connection settings in my personal router for a week or so after I was notified that my Orcon connection was up & running. I only updated the details to prevent a possible unexpected drop at some point in the future. The data usage was being correctly displayed on the Orcon website too haha.


10 posts

Wannabe Geek


  #2510876 23-Jun-2020 20:06
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I am very disappointed with Orcon, and have had nothing but issues.

 

Over the past 8 months the router will just freeze up and we lose all internet even though the status lights were ok, I talked to their technical support multiple times - who said there was nothing wrong and maybe it was the fiber connection. A reboot of the router fixed it every time but this would happen at least once per week.

 

I decided to move providers and I perhaps incorrectly thought they would tell orcon, I did follow up a week later and got conformation on the 13th from Orcon, I then received a bill for the time period of 23/6 to 22/7

 

They also tell me they are going to send me another bill for the 22/7 to the 22/8th

 

60 days!


2502 posts

Uber Geek

Lifetime subscriber

  #2510920 23-Jun-2020 20:22
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Mehrts:

 

So smooth in fact, that I could still use the Slingshot connection settings in my personal router for a week or so after I was notified that my Orcon connection was up & running. I only updated the details to prevent a possible unexpected drop at some point in the future. The data usage was being correctly displayed on the Orcon website too haha.

 

 

Given the configs are identical there is nothing to change.





Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+. UAP, UAP AC Pro, UAP AC Pro Mesh, Apple TV 4, Apple TV 4K, iPad Air 1, iPhone 6s, VodaTV Gen 2. If it doesn't move then it's data cabled.


106 posts

Master Geek


  #2510984 23-Jun-2020 20:38
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@Spyware

 

This was still using the PPPoE with Slingshot account credentials though.


688 posts

Ultimate Geek

Subscriber

  #2511000 23-Jun-2020 21:25
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Mehrts:

 

This was still using the PPPoE with Slingshot account credentials though.

 

 

Seems it doesn't care - I had a strange issue with my Fritzbox where it wouldn't let me do IPoE without a username/password (this has since been resolved). I had to have something in there otherwise it wouldn't connect.  I'm guessing thats why yours did too with the slingshot credentials.

 

@Lizard1977 - did you take the plunge and swap over?


1291 posts

Uber Geek

Subscriber

  #2511067 23-Jun-2020 22:00
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Don't forget to change over all your accounts you've signed up to over the years using that ISP provided email address.

 

 


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