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2 posts

Wannabe Geek


Topic # 27479 27-Oct-2008 20:21
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OK - Enough is enough.
So.... I rang and spoke to tech department - they admit there is a problem (ie download speeds reduce after 3-4 mins) - no known resolve date.
I say - Thanks, please put me through to customer service - I explain to CS that there is a known fault with download speeds - that I am paying for broadband pro and that as they are not delivering I want a refund - persist (even if you have to speak to a manager) - They agree to a refund.
Now I've got my refund - if you all ring, complain & insist on a refund they will take action!!!!
Do it now......


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  Reply # 173941 27-Oct-2008 20:50
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What did you get?

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  Reply # 173947 27-Oct-2008 21:11
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I'm amazed that you got them to admit that there's an issue. I've always been told either that they can't find an issue, or that it's my fault.




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  Reply # 173949 27-Oct-2008 21:12
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Did they refund %100 of your Broad band plan?



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Wannabe Geek


  Reply # 173953 27-Oct-2008 21:44
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The tech guy acknowledged there was a speed issue when downloading & uploading(?) with no resolve date in sight - Customer Service wanted to "request a refund" which can take 5 days - I asked for a manager & insisted on the following: 80% refund of plan (September & October & November if not fixed) + carry over of my unused data (29G) + an understanding that I would move my isp if this continued for another two weeks without resolution without penalty for terminating my plan early.

If everyone does this - they must move to fix as it will start to really hurt them in the pocket.
I pointed out I was getting better speed on dialup & they were failing to provide the product as advertised..... which they are

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Wannabe Geek


  Reply # 174114 28-Oct-2008 15:59
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Bonnie6: The tech guy acknowledged there was a speed issue when downloading & uploading(?) with no resolve date in sight - Customer Service wanted to "request a refund" which can take 5 days - I asked for a manager & insisted on the following: 80% refund of plan (September & October & November if not fixed) + carry over of my unused data (29G) + an understanding that I would move my isp if this continued for another two weeks without resolution without penalty for terminating my plan early.

If everyone does this - they must move to fix as it will start to really hurt them in the pocket.
I pointed out I was getting better speed on dialup & they were failing to provide the product as advertised..... which they are


Think I need to try it too, I'm still at the "No something is wrong with your computer and router" stage =.= They just don't want to admit that they stuffed something up

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  Reply # 176158 5-Nov-2008 17:15
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Wow, impressive response once they actually acknowledged the problem. Hope others follow your example to pressure them into sorting this.




Twitter: @nztechfreak
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