Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2 posts

Wannabe Geek


Topic # 27479 27-Oct-2008 20:21
Send private message

OK - Enough is enough.
So.... I rang and spoke to tech department - they admit there is a problem (ie download speeds reduce after 3-4 mins) - no known resolve date.
I say - Thanks, please put me through to customer service - I explain to CS that there is a known fault with download speeds - that I am paying for broadband pro and that as they are not delivering I want a refund - persist (even if you have to speak to a manager) - They agree to a refund.
Now I've got my refund - if you all ring, complain & insist on a refund they will take action!!!!
Do it now......


Create new topic
1817 posts

Uber Geek
+1 received by user: 51

Trusted

  Reply # 173941 27-Oct-2008 20:50
Send private message

What did you get?

1238 posts

Uber Geek
+1 received by user: 58


  Reply # 173947 27-Oct-2008 21:11
Send private message

I'm amazed that you got them to admit that there's an issue. I've always been told either that they can't find an issue, or that it's my fault.




rm *
Sick of your ISP? Get a $20 credit when you try Bigpipe via this link. wink


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 173949 27-Oct-2008 21:12
Send private message

Did they refund %100 of your Broad band plan?



2 posts

Wannabe Geek


  Reply # 173953 27-Oct-2008 21:44
Send private message

The tech guy acknowledged there was a speed issue when downloading & uploading(?) with no resolve date in sight - Customer Service wanted to "request a refund" which can take 5 days - I asked for a manager & insisted on the following: 80% refund of plan (September & October & November if not fixed) + carry over of my unused data (29G) + an understanding that I would move my isp if this continued for another two weeks without resolution without penalty for terminating my plan early.

If everyone does this - they must move to fix as it will start to really hurt them in the pocket.
I pointed out I was getting better speed on dialup & they were failing to provide the product as advertised..... which they are

1 post

Wannabe Geek


  Reply # 174114 28-Oct-2008 15:59
Send private message

Bonnie6: The tech guy acknowledged there was a speed issue when downloading & uploading(?) with no resolve date in sight - Customer Service wanted to "request a refund" which can take 5 days - I asked for a manager & insisted on the following: 80% refund of plan (September & October & November if not fixed) + carry over of my unused data (29G) + an understanding that I would move my isp if this continued for another two weeks without resolution without penalty for terminating my plan early.

If everyone does this - they must move to fix as it will start to really hurt them in the pocket.
I pointed out I was getting better speed on dialup & they were failing to provide the product as advertised..... which they are


Think I need to try it too, I'm still at the "No something is wrong with your computer and router" stage =.= They just don't want to admit that they stuffed something up

4649 posts

Uber Geek
+1 received by user: 470

Trusted

  Reply # 176158 5-Nov-2008 17:15
Send private message

Wow, impressive response once they actually acknowledged the problem. Hope others follow your example to pressure them into sorting this.




Twitter: @nztechfreak
Blogs: HeadphoNZ.org


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Opera launches new mobile browser: Opera Touch
Posted 25-Apr-2018 20:45


TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.