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Josh12345

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#296097 21-May-2022 10:53
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Hi,

 

I had this same issue back in October last year but unfortunately it has happened again. I can confirm I experience the issue regardless on if I'm coming from an address in the cgnat range or static ip pool.

 

 

 

The high latency has been occurring for at least the last month. I understand this is likely a gtt issue as it appears the issue is with the return route however I'm raising it here as I suspect 2degrees can communicate the issue with gtt better than I can.

 

tracert oldschool91.runescape.com

 

Tracing route to l3ausy5-bond0-4.jagex.com [103.124.186.200]
over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.178.1]
  2     1 ms     1 ms     1 ms  226.7.69.111.static.snap.net.nz [111.69.7.226]
  3     7 ms     6 ms     7 ms  198.18.10.222
  4     6 ms     6 ms     6 ms  198.18.10.221
  5     7 ms     6 ms     6 ms  175.10.69.111.static.snap.net.nz [111.69.10.175]
  6     *        *        *     Request timed out.
  7    44 ms    43 ms    44 ms  as23655.sydney.megaport.com [103.26.68.14]
  8    44 ms    45 ms    45 ms  as4826.sydney.megaport.com [103.26.68.248]
  9    45 ms    45 ms    45 ms  be115.cor02.syd04.nsw.vocus.network [114.31.192.56]
 10    45 ms    45 ms    45 ms  be101.bdr02.syd03.nsw.vocus.network [114.31.192.37]
 11    45 ms    44 ms    45 ms  static-118.111.255.49.in-addr.VOCUS.net.au [49.255.111.118]
 12   135 ms   136 ms   136 ms  ip4.gtt.net [69.174.126.10]
 13   135 ms   135 ms   136 ms  oldschool91.runescape.com [103.124.186.200]

 

 

 

The last time I raised this was in this thread here: https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=289980

 

 

 

I'm not interested in people arguing about whether 45ms vs 135ms is noticeable in gaming. I'm just attempting to raise the issue to hopefully have it resolved.

 

If anyone needs any further information please ask.

 

Thanks,

 

Josh


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cyril7
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  #2916742 21-May-2022 11:07
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Hi, from my Vocus based account it ends up on a SYD based server thats owned by jagex which is the same owner of the UK based server you are hitting.

 

Looks like a Vocus AU issue, rather than a 2D one, but @pwner is going to be you next best call.

 

Start: 2022-05-21T11:03:04+1200
HOST: 1CSR                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- _gateway                                     0.0%    10    0.4   0.4   0.4   0.5   0.0
  2.|-- default-rdns.vocus.co.nz             0.0%    10    6.4   6.5   6.1   7.4   0.4
  3.|-- default-rdns.vocus.co.nz             0.0%    10   32.3  31.6  31.2  32.3   0.4
  4.|-- default-rdns.vocus.co.nz             0.0%    10   31.8  32.0  31.5  32.7   0.3
  5.|-- 4.69.215.74                                80.0%   10   31.4  31.4  31.4  31.4   0.0
  6.|-- 4.68.75.74                                   0.0%    10   32.1  33.7  31.5  49.8   5.7
  7.|-- jagex-ltd.ge-2-1-5.ar1.syd           0.0%    10   31.6  31.8  31.5  32.0   0.2
  8.|-- oldschool91.runescape.com       0.0%    10   31.4  31.5  31.4  31.8   0.1

 

Cyril

 

 




yitz
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  #2916774 21-May-2022 12:31
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Almost everything there is to cover is in that previous thread you linked to, essentially it is to do with routing on the return path that is problematic due to the arrangement Jagex have with their provider in Sydney Australia. Any NZ ISP who fully peers with Level 3 in Sydney or takes a full transit feed from one who does (Vocus NZ, Spark Global-Gateway...) will benefit.

 

Only change since then is that 2deg seem to have dropped their GTT Asia Pacific routes ex Sydney back around Feb this year which is likely when your high latency issue re-emerged as it goes via Singapore. Cogent seem to be their current Asia Pac connectivity provider so they will have to ask them to pick up these routes if it is at all an option. 

 

Perhaps 2deg are expecting Jagex to meet them, however as we all know these game operators often sign long 10 year agreements with their providers (as seen with Blizzard using AT&T and only later began open peering) so could be a while yet.


stuuuu
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  #2919946 29-May-2022 13:14
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I still have this issue also for the last month or two, I just started playing a different game instead. Would be nice for it to get sorted.



Josh12345

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  #2931278 18-Jun-2022 08:38
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Just an update to close this off. The issue persists, I believe I've done everything that could be expected of a reasonable customer to have this resolved and have been chasing this for months. 2Degrees are either unable or unwilling to resolve this. I've been solving this with a VPN for now however my contract is up for renewal soon and I've made the choice to head to another ISP where this routing issue won't exist. It's unfortunate this is my only remaining option as besides this specific routing issue I've been reasonably happy with 2Degrees. I can't justify the additional cost / annoyance of a VPN.

 

I understand there's likely upstream provider issues at play but the end result is moving to another ISP will resolve the issue and appears to be my only remaining option.

 

 


pwner
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  #2932888 21-Jun-2022 21:21
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Sorry i am currently on a holiday so haven't seen this thread, but given that 2degrees and Vocus NZ have merged expect to see some changes in this space soon.





Any posts are personal comments and not that of my employer


yitz
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  #2938546 5-Jul-2022 15:31
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It seems the Vocus merger routing changes are starting to be rolled out, for example the forward path on 2degrees now looks like cyril7's via Vocus, although there may be more changes to made with regard to dis-establishing old interconnection arrangements as Jagex/OSRS in Sydney is still coming back via Singapore.


 
 
 

Stream your favourite shows now on Apple TV (affiliate link).
stuuuu
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  #2948032 29-Jul-2022 17:04
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pwner:

 

Sorry i am currently on a holiday so haven't seen this thread, but given that 2degrees and Vocus NZ have merged expect to see some changes in this space soon.

 



Is there any ETA on when to expect a change maybe? Still have 150+ping to Aus server due to this routing issue 


yitz
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  #2949967 2-Aug-2022 22:46
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It looks like something changed today and ping has gone down... hopefully to stay...


stuuuu
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  #2950158 3-Aug-2022 12:32
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Yep I noticed as well, ping back down to a stable 50. Fingers crossed


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