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mentalinc

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#300668 26-Sep-2022 21:46
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Anyone else having issues with ourgroceries.com?

 

Works fine on my phone (vodafone), so assuming routing issue?

 

Tracert:

 

 2     2 ms     2 ms     1 ms  43.7.69.111.static.snap.net.nz [111.69.7.43]
  3     *        *        *     Request timed out.
  4   125 ms   125 ms   125 ms  TWODEGREES-svc063403-ic344202.ip.twelve99-cust.net [62.115.175.227]
  5   126 ms   126 ms   126 ms  las-b24-link.ip.twelve99.net [62.115.175.226]
  6   126 ms   126 ms   126 ms  lax-b23-link.ip.twelve99.net [62.115.143.38]
  7   156 ms   156 ms   156 ms  dls-b23-link.ip.twelve99.net [62.115.123.136]
  8   214 ms   205 ms   204 ms  94.142.107.190
  9     *        *        *     Request timed out.





CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB:  Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

 

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX 


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rscole86
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  #2973290 26-Sep-2022 22:32
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No issues on Spark.



  #2973304 27-Sep-2022 05:29
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seenthe other routing issue threads on here appears related

 

 

 

https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=300526

 

 


Mahon
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  #2973578 27-Sep-2022 15:32
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Won't load for me either. 2 Degrees fibre.




Linux
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  #2973598 27-Sep-2022 15:44
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Has anyone logged a ticket with 2degrees? FYI @SarahRykers @MrGadget


SarahRykers
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  #2973617 27-Sep-2022 16:43
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Thanks for the heads up. I've raised this with our Network team and someone will look into this soon. 

Cheers, 
Sarah





Sarah Rykers - 2degrees Social & Digital Media Manager

 

I'm in the Brand & Comms team. If you'd like some help from our 100% Kiwi customer care team call 0800 022 022.

mentalinc

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  #2978345 6-Oct-2022 16:16
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Still an issue.

 

Should I call to raise this, seems weird to call saying a website doesn't work, but everything else does...





CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB:  Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

 

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX 


yitz
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  #2978379 6-Oct-2022 18:19
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Have you tried contacting the app developer about it? Based on where the traceroute stops it could potentially be their hosting provider blocking at their network boundary.

 

Their e-mail address is listed as support@  domain.


 
 
 

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SarahRykers
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  #2979936 10-Oct-2022 09:59
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mentalinc:

 

Still an issue.

 

Should I call to raise this, seems weird to call saying a website doesn't work, but everything else does...

 

 

 

 

Hey there, 

 


The network team are asking for more details on this issue to continue the investigation. Can you fire me a Direct Message with the following details that the team is after:

 

     

  1. Source IP
  2. traceroutes and pings to ourgroceries.com
  3. what DNS customer is using

 

 

 

Thanks, 
Sarah





Sarah Rykers - 2degrees Social & Digital Media Manager

 

I'm in the Brand & Comms team. If you'd like some help from our 100% Kiwi customer care team call 0800 022 022.

mentalinc

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  #2979946 10-Oct-2022 10:35
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PM sent.





CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB:  Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

 

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX 


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