26 Oct 2022 Chorus fiber outage johnsonville churton park (resolved)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 26 Oct 2022 Chorus fiber outage johnsonville churton park (resolved)

timmmay

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#302066 26-Oct-2022 08:34

My 2degrees fiber went down at around 8.30 this morning. The Chorus outage map suggests that some or all of Johnsonville and Churton park is out, affecting "up to 50 people". Estimated time to resolve is one day, though I expect it will be faster as 2degrees tell me Chorus technicians are on site.

As of 9.30am looks like it's back. 50 minutes on hold for 2degrees tech support, must be a busy day.

timmmay

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#2988162 26-Oct-2022 09:00

Mine went down around 8.30am. It was fine before that.

quickymart

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#2988168 26-Oct-2022 09:27

Showing up as resolved on their website now.

xlinknz

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#2989227 28-Oct-2022 13:32

I also lost my connectivity in Johnsonville too, my ISP slingshot (migrated to from Stuff-fibre) advised it should only be 15 mins but it was definitely a lot longer (more like 45 mins for me) and didn't show on the Chorus outage map for my address

The Slingshot CSR said it was affects around 350 of their customers. Of note the CSR at Slingshot was very helpful and really tried to find out what was going on

bryza100

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#2989525 29-Oct-2022 15:35

We're in Churton Park. Our fibre didn't go down in the initial outage.
It seems that whatever chorus did to reconnect everyone else has made our connection stop working.

Router not even getting a chance to do the PPPoE authentication, the chorus 100 ONT lan1 port just deactivates itself before router or PC can even connect.

Have been on hold with 2 degrees tech support for nearly 6 hours over various phone calls to try and get it fixed.

Had anyone else has any trouble? I'm getting seriously fed up over here!

timmmay

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#2989530 29-Oct-2022 15:43

It's working fine here now.

bryza100

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#2989576 29-Oct-2022 18:18

Back online now, not sure what the delay was! Thanks 2 degrees phone support staff for your help.

timmmay

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#2990788 1-Nov-2022 21:51

Did anyone have a blip with internet connectivity this evening? Our internet went down at 21.30 and came up again 21.46. Not a big deal, just curious.

21:46:52 IPv6 prefix obtained successfully. New prefix: (removed)
21:46:52 IPv6 internet connection established successfully. IP address: (removed)
21:46:47 Internet connection established successfully. IP address: (removed), DNS server: (removed), broadband PoP: SNAP-(removed)
21:35:11 PPPoE error: Timeout.
21:34:57 PPPoE error: Timeout. [3 messages since 01.11.22 21:34:29]
21:30:01 Timeout during PPP negotiation.
21:30:01 IPv6 internet connection was cleared; prefix no longer valid.
21:30:01 Internet connection cleared.

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kiwi_64

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#2990852 2-Nov-2022 08:43

Yes. I'm with Spark, but had a glitch at the same time (probably came back within 5 minutes for me). The second occurrence in the last 2-3 weeks. Am in Churton Park

batdan

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#2994302 10-Nov-2022 10:37

Yes, same thing for me at the same time, and also again last night (probably around 11.45pm?)

Can you check your router logs to see if you also had an issue. I'll be logging with 2degrees as there have been a few drops offs.

timmmay

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#2994303 10-Nov-2022 10:43

I have no issues in the log for last night. Today I'm seeing some websites not loading first time, it's fairly random.