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Morgenmuffel

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#304352 27-Apr-2023 13:05
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Yes i know this isn't an official support channel, but there are 2degrees peeps here

 

I am not a 2degrees customer, but my wife is so 

 

 

 

Putaruru has been having work done on upgrading its cell tower, and we have no signal whenever she has tried to use it (except emergency calls), and it was the same yesterday although there were brief periods where it appears to have worked and apparently it may last till saturday

 

 

 

I get the need to upgrade, but put a note on your gosh darned website

 

 

 

The only info I got was from a facebook post of someone who rang up to enquire





'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON


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  #3068439 27-Apr-2023 15:56
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@Morgenmuffel Do you have broadband at home and does the handset support WiFi calling?




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  #3068440 27-Apr-2023 15:57
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@SarahRykers Any reason this planned work is not up on the 2degrees site?


Morgenmuffel

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  #3068441 27-Apr-2023 16:02
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Yes we have broadband (not 2degrees) at home, I am not sure about the wifi calling, i think the handset is a samsung a31, 

 

 

 

we very rarely use phones other than text, but as my son and i are isolating (covid) its just handy to have it working at the moment, as shes the one doing the running round.

 

 

 

I also should add I am fairly clueless about wifi calling





'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON




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  #3068442 27-Apr-2023 16:09
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@Morgenmuffel Make sure the handset software is up to date and then look in the menu under settings - connections - Wi-Fi calling and turn it on

 

https://www.2degrees.nz/help/mobile-help/calling-features/wifi-calling

 

Your broadband does not need to be with 2degrees for Wi-Fi calling to work


Morgenmuffel

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  #3068450 27-Apr-2023 16:22
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Cheers, i have passed that on to my wife,

 

 

 

at 3pm when she went into town to pick the remaining kid up all her texts downloaded, so i am assuming it either came back up around that time or that the signal is just covering the CBD at the moment

 

 

 

currently she seems to have signal

 

 





'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON


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  #3068451 27-Apr-2023 16:22
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Wi-Fi calling is not just for Voice but SMS & MMS as well


 
 
 

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Morgenmuffel

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  #3068453 27-Apr-2023 16:25
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cheers, and thanks so much for you help.





'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON


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  #3068454 27-Apr-2023 16:26
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Morgenmuffel:

 

cheers, and thanks so much for you help.

 

 

@Morgenmuffel All working now? Wi-Fi calling is a awesome service


quentinreade
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  #3068483 27-Apr-2023 17:48
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Sorry, we missed this one. It's updated now. Cheers for the heads up!

 

(and we are checking to see how it slipped through the gaps).





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  #3068548 27-Apr-2023 21:40
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quentinreade:

 

Sorry, we missed this one. It's updated now. Cheers for the heads up!

 

(and we are checking to see how it slipped through the gaps).

 

 

Could you guys have a look at this page as well? It's the old Vocus NZ page which is supposed to show the up coming "network scheduled work"


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