SS supplied NF18ACV wifi issue

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › SS supplied NF18ACV wifi issue

xpd

Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#304663 25-May-2023 12:33

Have an employee with a new HP Probook running windows 10 (455 IIRC), who uses Slingshot fiber at home via a Slingshot supplied NF18ACV.

Problem is, the Probook gets absolutely shocking wifi performance over 2.4 and 5GHz. All his other devices (laptops, tablets etc) do not have any issues.

So, I'm suspecting the newer chipset in the laptop may have some issue with the router..... the Probook wifi is fine in the office and other wifi used, but I know these are generally newer devices using Wifi6 etc.

Im going to remote in later today and check the firmware on the router, but due to the age of the last firmware on Netcomm's site, Im not holding out much hope for a f/w upgrade to be of any use...

So, anyone else had similar issues ?

Is there a newer router that Slingshot would be able to supply him ?

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

Handsomedan

7291 posts

Uber Geek

ID Verified

Trusted

Subscriber

#3079611 25-May-2023 14:37

I use the same router at home with a mesh satellite further down the house.

I find that 2.4GHz is basically useless.

I don't have issues with 5GHz though - all of the various devices in the house going at the same time generally causes the usual slowdown, but I am still able to do video calls and remote into work without an issue (even with the kids gaming and streaming).

Haven't done a firmware update in a long time. Not even sure if there is any "new" firmware available.

Edit: various laptops using the wifi connections, but mine is a 1 year old MS Surface Book

Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

Handsome Dan does not currently have a side hustle as the mascot for Yale

*Gladly accepting donations...

Behodar

10504 posts

Uber Geek

Trusted

Lifetime subscriber

#3079612 25-May-2023 14:41

I (very briefly) had one of those and quickly found that it had the absolute worst Wi-Fi performance/coverage I've ever seen. It didn't seem to matter whether it was 2.4 or 5 GHz.

xpd

Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#3079659 25-May-2023 18:36

Hmm... employee contacted SS about the issue, they said "try in 20mins, we made a change"... whatever.

So hes now decided to buy a new router instead rather than playing around with old tech.

So, any recommendations for use with SS ? (He did ask if they'd upgrade him to their new unit... guess what the answer was)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

nzkc

1572 posts

Uber Geek

#3079664 25-May-2023 19:04

When Ive had bad performance in a laptop with wifi I've gone out and bought an intel based wifi card. In the few times I've needed to do it its been a night and day experience. Something like this: https://www.amazon.com.au/Wireless-9260NGW-1-73Gbps-Bluetooh-Windows/dp/B097DP1FX8

xpd

Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#3079669 25-May-2023 20:16

Not an option, these are brand new corporate laptops, I'm not about to start cracking them open because one user has a crappy wifi system at home :D And these are Intel based chipsets I think anyway....

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

nzkc

1572 posts

Uber Geek

#3079702 25-May-2023 23:14

xpd:

And these are Intel based chipsets I think anyway....

If its the 455 as you believe; they seem to have Realtek interfaces. https://www.hp.com/us-en/shop/pdp/hp-probook-455-156-inch-g9-notebook-pc-wolf-pro-security-edition-p-6n193ua-aba-1#techSpecs

And funnily enough its been Realtek where I've had issues similar to you description. Sometimes the drivers seem fine... other times not.

Maybe you'll get lucky with a new router. If it pops up again; I'd try a few channels and see if some are more stable than others.

xpd

Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#3079756 26-May-2023 09:43

Would this be a reasonable addition ....... Buy the ASUS RT-AX53U (AX1800) Dual Band AX WiFi 6 Extendable Router... ( RT-AX53U ) online - PBTech.co.nz

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

lxsw20

3552 posts

Uber Geek

Subscriber

#3079760 26-May-2023 09:52

Id ask Slingshot if they can send them an Orbi that they do, that way the ISP still supports it, rather than every IT issue in that household becoming your issue.

Even if it cost them, it's going to if they go 3rd party or via Slingshot. Or they could change to another vocus provider and get it for free.