Variation to 2 Degrees modem non-return rule

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Variation to 2 Degrees modem non-return rule

Wara

34 posts

Geek

#305870 9-Jun-2023 19:55

I am in the process of cancelling my vdsl connection with 2 Degrees, which I have had since March 2019. I raised with the helpdesk the possibility of keeping the Fritz!box modem [7560] and referred them to their 2018 Geekzone posting confirming that although they own the modem, customers would not be charged for non-return if they have leased the modem for over 36 months. The 2018 post is number #2069210 at https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=237484

Tech Support at 2 Degrees responded today to say the criterion is whether or not the modem is in or out of warranty and that my modem [4 years 3 months] is still under warranty and has to be returned.

Geekzone readers should note that the 2018 2 Degrees posting about 36 months is out of date. Presumably warranty periods vary with the particular model of modem.

Goosey

2829 posts

Uber Geek

Subscriber

#3088166 10-Jun-2023 10:57

so are you canceling VDSL & leaving the ISP altogether?

when cancelling did they ask for it back / arrange courier bag for pick up?
or did you start that conversation asking them if they want it back?

Wara

34 posts

Geek

#3088169 10-Jun-2023 11:05

I am leaving the ISP.

When acknowledging the cancellation request, they said a courier bag would be sent for the modem/router. At that point I asked about keeping it and referred them to the 2018 2Degrees posting.

They said it has always been about the warranty. I guess in 2018 the relevant modems had 3 year warranties, while the 7560 probably has 5 years and must be returned.

gpsboy

40 posts

Geek

ID Verified

Lifetime subscriber

#3116834 16-Aug-2023 16:36

Confirming the 2 Degrees modem non-return rule for me. I was not asked to return the Fritz Box 7560 supplied by 2 Degrees 5 years and 1 month ago after I cancelled my fibre broadband service.

evilonenz

/dev/urandom
287 posts

Ultimate Geek

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Trusted

Lifetime subscriber

#3116836 16-Aug-2023 16:41

On the contrary, I left 2Degrees in July, having been with them since late 2015, and they insisted my 7590 be returned, wouldn't budge on me keeping it (as it was in use at my inlaws house, doh!)

Smokeping

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Delorean

653 posts

Ultimate Geek

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Lifetime subscriber

#3116847 16-Aug-2023 16:48

If a modem is that old, wouldn’t it get binned by the ISP?

Why not let the customer keep it? It would reduce e-waste.

I think having rental modems in 2023 is pointless. Reminds of old Telecom days when you used to pay for rental phones 😂

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