Request! Default username/password for 2Degrees Orbi router

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Request! Default username/password for 2Degrees Orbi router

jonathan18

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#305968 17-Jun-2023 14:53

Hi there - trying to get into my sister's 2D-supplied Orbi router to disable wifi, but the default username and password as per the tin (admin/password) are not working, plus am unable to reset the admin password (it's asking questions about town 'I was born in', which it wouldn't have access to).

Does anyone know whether 2D changes the default? I've also tried admin/WiFi password of the router to no luck. Or do users not have access to the router's settings, and have to do everything via the Orbi app? (Which I've not logged into yet, so could do that if that's the way it's managed.)

Can't find anything on the web, and don't have time to wait ages for 2D to answer so thought I'd try here first.

Thanks so much.

lxsw20

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#3091127 17-Jun-2023 15:40

Any reason you can't factory reset? Just hold the reset in until the power light flashes orange, yes you have access to the routers admin section.

Jase2985

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#3091132 17-Jun-2023 16:09

probably could have called them and had an answer already

jonathan18

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#3091208 17-Jun-2023 18:41

Jase2985:

probably could have called them and had an answer already

Thanks, that's a really helpful idea - why didn't I think of it?

Yes, we did do that as well, but given waiting times with 2D have often been dire, and I had a limited time to get it sorted out, I thought asking here was worth it.

jonathan18

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#3091212 17-Jun-2023 18:47

Classic in that my sister's partner had completely forgotten he'd been required to set a password, and he still couldn't remember it but we did manage to get there.

Didn't help, thus far, as I can't find any option to actually disable wifi on this router. Can reduce power, can disable WiFi 6, but not actually disable wifi completely, even under the advanced tab. Seriously?! 2D couldn't help, as they had no info on this and the info they provided from a websearch didn't apply to this model (rbr350).

If this is really the case I'd be disappointed they they've gone with such a hobbled device. I can get they'd want something plug and play for easy setup, but at least allow something as basic as this in the backend. I wonder if 2D would consider swapping the Orbi for a Fritzbox?