2Degrees Broadband - Netgear Orbi

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees Broadband - Netgear Orbi - DNS / Dropouts

casewindow

310 posts

Ultimate Geek

#305997 19-Jun-2023 12:08

Moved from Orcon to 2Degrees. Went from a very stable Netcomm router to a Netgear Orbi.

The wiring in the house is modern - Cat6. Everything worked very well with the Netcomm router.

Had to do a factory reset of the Orbi router - not sure if this has caused something important to be lost in the setup from 2Degrees?

After that the Orbi setup seems to have gone fine using the app.

However the connection seems unstable.

From a late model Apple iPhone - speedtests sometimes hit 300/100 and other times it doesn't connect. Router is well within range.

Windows 10 Laptop is having DNS issues - pings to google.co.nz from the commandline return back IPv6 results. Browsers fail to resolve to the site, except very occasionally (Chrome/Edge)

Running the troubleshooter says everything is fine, but DNS isn't working.

Setting a specific DNS server in the wifi properties (1.1.1.1) and disabling ipv6 doesn't seem to work.

Rebooting has not fixed the issue.

Is this a client problem or could it be a 2Degrees issue?

Jiriteach

1119 posts

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#3091959 19-Jun-2023 12:13

Client-side issue - I would disable IPv6 and also check your DNS although if automatic - it should of picked up the 2degrees ones else Cloudflares work well.
You need to eliminate the Orbi and wireless. Run these these tests wired to ensure Orbi is working as expected and then work on the wifi aspects next.

Nothing complicated required for the Orbi to connect to 2degrees. Sounds like you have a connection established. Check the DNS and run these tests wired.

-- opinions expressed by me are solely my own. ie - personal

prob

225 posts

Master Geek

#3092169 19-Jun-2023 18:48

Just chiming in to say having same issues on 2 Degrees.

I redid my whole set up over the weekend thinking it was something at this end but still problems. E.gs - pages don't download and time out, weirdness with accessing overseas sites with VPN, just flakey overall. Have added cloudflare dns. Have Ultimate Unlimited 883/498 deal. Hard to diagnose but randomly can't ping sites. On default CGNAT connection so will get fixed IP to see if that helps...

Anyone else having problems?

Stu1

1769 posts

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#3092200 19-Jun-2023 19:37

Yup same problems I have been on 2 degrees for last 3 years , it’s only started since the orcon take over. It’s a PIA dropouts all the time. Have rang 2 degrees can’t see any issues they blame orbi not impressed

quentinreade

351 posts

Ultimate Geek

Trusted

2degrees

#3092745 20-Jun-2023 18:58

Howdy - can you ping me at quentin.reade@2degrees.nz with your acct details? The team are keen to have a look into this.

Comms chap

2degrees

Stu1

1769 posts

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#3092753 20-Jun-2023 19:25

quentinreade:

Howdy - can you ping me at quentin.reade@2degree.nz with your acct details? The team are keen to have a look into this.

Hi Quentin , thank you for your help have sent an email cheers

quentinreade

351 posts

Ultimate Geek

Trusted

2degrees

#3092755 20-Jun-2023 19:28

Just re-read this - it's quentin.reade@2degrees.nz of course, not what I posted. Correct email address would help in the first instance!

Comms chap

2degrees

prat33k

182 posts

Master Geek

#3094489 24-Jun-2023 16:52

Hey

Idk if you had any update to this but I’m on the same boat with disconnections.

Also made a post last night here https://www.geekzone.co.nz/forums.asp?forumId=66&topicId=306052 with more info on the drops.

Also, the drops are not limited to wifi but notice them on my pc hardwired to the router as well.

Fwiw, anyone knows if we can request a public IP (not static) for free at 2degrees? My friend called Contact Energy and they were able to switch his connection to a (not static) public ip for free. Really keen to see if that is an option at 2degrees as well? :(

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langi27

675 posts

Ultimate Geek

#3099218 3-Jul-2023 20:38

Also in same boat went from a rock solid Fritzbox (this was the old Router that SNAP/2D used) to the Orbi, had nothing but trouble, same symptoms as previous post. (in particular TVNZ+ shows would take an age to start then buffer every 2-3mintues).

I switched back to the fritzbox and it went back to normal. Haven't bothered to try the Orbi again. Not very impressed with level of service from the new 2D, spent a good hour on hold to Call Centre about an unrelated account issue.

Stu1

1769 posts

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#3101186 8-Jul-2023 09:56

First up big thanks to @quentin, for reaching out and following up with the 2degrees techs. I did get a call from a support person however they left a 0800 number to ring which I gave up on due to the wait times. The response I did get was pretty much they can’t see anything wrong at their end. It was working fine but last night again was terrible I ended up doing a reboot to try and fix it . I still think this on 2degrees as I swapped it and connected it to my skinny modem on wireless internet and no issues at all. This is the response which I have done all this prior to posting on the forum or contacting them. To be fair they can’t see any issues at their end , but there is definitely issues as it’s worked prior to the merger and works fine on another ISP

This is the reply

This customer is using a Fritzbox and an Orbi router in his network. We need to remove the Orbi router and test with a device connected directly to the Fritzbox. I believe his issue is either going to be with his Orbi router, cable or internal wiring as we are not seeing any signs of the internet dropping out.

michaelmurfy

meow
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#3105518 18-Jul-2023 13:32

This may be resolved now: https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=306372&page_no=1#3105386

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Opinions are my own and not the views of my employer.