Recommendations for moving from 2Degrees broadband

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Recommendations for moving from 2Degrees broadband

potscrubber

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#306180 3-Jul-2023 11:53

Hiya folks

We've been with 2Degree's broadband since 2011 when they were Snap internet. Up until the last couple of years always had spectacular onshore phone support on the rare occasion I needed it. Have stuck through multiple acquisitions as the service has been good though the support slowly and steadily degrading, but the most recent has knocked me out. The offshore support is just too long, unknowledgeable and difficult now. Also multiple billing errors. Totally willing to pay more to get onshore quality broadband support. Use case is home with low to moderate data usage, two adults who are sole traders. It's been nice to have static ip but could let that go (2degrees changed it last night without any warning anyway).

Any recommendations? Thanks!

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#3099045 3-Jul-2023 13:42

If you are wanting to get away from 2D then you don’t want to sign up to Orcon, Slingshot or Flip as they are all owned by 2D

I know One NZ gets a lot of flack, however the network is rock solid and customer service is hit and miss on the phone, but if you do everything in store it’s quite painless.

Quic seems to be also a new player for more savvy users and they offer static IP for one off cost.

Just my 2c

Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)

potscrubber

42 posts

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#3099066 3-Jul-2023 14:24

Thanks for your 2c! I hadn't heard of Quic so that's interesting to me, I think I am enough of a geek to be able to use it.

I got a fast PM from a 2D tech who explained the loss of static ip was an unforseen consequence of a migration they are in the midst of (which was what I had expected).

But it's more the customer service deconstruction by the mergers & acquisitions bean counters that I'm a bit over. I'd be happy to leave and leave feedback to that effect, for all the good it would do.

michaelmurfy

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#3099079 3-Jul-2023 14:56

Just note with Quic it is basically self service - no call centre, no email support or anything. Not that you really need support of that nature anyway. Their control panel is really good and allows you to upgrade / downgrade your plan, log a fault etc with ease.

There is a referral in my signature that gives you a free connection (and me $50) if you're interested.

With 2degrees, when you sign up to Quic just simply add "Please add VLAN 10" in the order notes then your connection will just move over without you having to touch your router configuration. I would however recommend after the switch you pop into your router and change the username / password anyway.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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potscrubber

42 posts

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#3099118 3-Jul-2023 15:55

Thanks Michael, good info.

OldGeek

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#3099151 3-Jul-2023 17:26

Given your circumstances - Voyager is worth considering. Not cheap but with great support.

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Voyager referral code: https://refer.voyager.nz/6XQR2QG9Q

michaelmurfy

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#3099206 3-Jul-2023 19:50

I’ve personally found that Voyagers support has gone downhill a bit and they’re more a white label provider these days. Makes them harder to recommend given their cost.

quickymart

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#3099210 3-Jul-2023 20:01

Oh that's a shame to hear, they used to be quite good - what happened? (I was looking at them as well).

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potscrubber

42 posts

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#3099212 3-Jul-2023 20:06

Reading all replies with interest, thanks everyone. I think I would be ok with Quic, as the only time I need to call support is when there is something wrong at their end, in which case I'd be happy to raise a Quic ticket.

Also Voyager is within budget (as is Quic).

300/100 is fine for us, and both offerings are under $90 p/m without static ip which I'm happy to let go and just use myfritz.

Does anyone know, if your 2D contract ends, do they want the Fritz!box back? I'm very comfortable with it.... Edit: oh I see PB is selling them. Hasn't previously been the case so that's an option too.

Wara

34 posts

Geek

#3099377 3-Jul-2023 21:58

potscrubber

2 Degrees requires modem return if it is within the warranty period. Refer to https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=305870

MattEast

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#3100221 5-Jul-2023 14:14

This topic is vey relevant to me given the email MyRepublic just sent out, moving all broadband customers across to the 2Degrees network as they exit the NZ broadband scene (well, fixed line, they look like they will still operate as a MVNO at this stage).

Just signed up to Hyper-fibre with Quic so we shall see how that goes.

Matt East

potscrubber

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#3100235 5-Jul-2023 14:56

Just a follow up. 2D completed the account migration to "my2degrees" and we got a new account number. It seems to be a better back end, the static ip (which returned after 24 hours and a few reboots) has become free (?), and there's a new setting for port filtering. Still, there is a longstanding glitch in our account (cannot manage plan due to "a pending order" which has been the case for months, since we changed from VDSL to fibre). I have tried to sort that multiple times and many hours on the phone which is the sort of thing that lead to my OP.

rb99

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#3100244 5-Jul-2023 15:04

Can I ask with the MyRepublic to 2Degrees thing, the MyR letter said 2Degees have 'a NZ led call centre' - what does that mean if the OP said 2Degrees are offshore now ?

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

rb99

potscrubber

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#3100249 5-Jul-2023 15:17

I think the operative word is "led". If I fulfill a client's procurement needs 100% from Alibaba, that's a NZ led supply chain. 🤣

Happy to be corrected / proved wrong.

MattEast

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#3100250 5-Jul-2023 15:21

The wording from the 2Degrees website would suggest the bulk of their support is offshore. ‘Need help? Grab a hand from our locally-led customer care team’. Locally-led could mean one person here in NZ, and 200 agents anywhere in the world (which I have no problem with if they can serve customers needs, they maybe need to be more upfront with that one given they tout themselves as a championing kiwis brand).

Their about us page makes no mention of offshoring at all.

About us

We’re a full-service telco connecting good sorts all around New Zealand. Innovating at every turn, our people in Auckland, Wellington, and Christchurch are here to make New Zealand a better place to live.

Matt East

rb99

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#3100252 5-Jul-2023 15:23

Pretty much your standard pretend its local but not really then...

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

rb99

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