Constantly losing connection

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Constantly losing connection

noxtwo2

8 posts

Wannabe Geek

#306304 11-Jul-2023 20:53

For the last week or so I've been constantly losing internet connection.

When my internet works, on the ONT I see a yellow Power light, a yellow Optical light, and an orange LAN2 light. When it's not working, the Power light and Optical light are the same, but the LAN2 light is out.

It will work for several hours at a time, and then it will drop, and not come back for hours.

In my router logs it looks like this, just gaining and losing connection every minute or so:

Jul 10 13:45:07 WAN Connection: Fail to connect with some issues.
Jul 10 13:45:12 WAN Connection: WAN(0) link down.
Jul 10 13:45:52 WAN Connection: WAN(0) link up.
Jul 10 13:45:52 rc_service: wanduck 179:notify_rc restart_wan_if 0
Jul 10 13:45:57 pppd[7880]: pppd 2.4.7 started by admin, uid 0
Jul 10 13:46:02 WAN Connection: Fail to connect with some issues.
Jul 10 13:46:08 WAN Connection: WAN(0) link down.
Jul 10 13:46:18 WAN Connection: WAN(0) link up.
Jul 10 13:46:18 rc_service: wanduck 179:notify_rc restart_wan_if 0
Jul 10 13:46:18 pppd[7880]: Unable to complete PPPoE Discovery
Jul 10 13:46:21 pppd[7929]: pppd 2.4.7 started by admin, uid 0
Jul 10 13:46:21 pppd[7929]: Connected to 18:2a:d3:69:07:f0 via interface vlan10
Jul 10 13:46:21 pppd[7929]: Connect: ppp0 <--> vlan10
Jul 10 13:46:25 pppd[7929]: PAP authentication succeeded
Jul 10 13:46:25 pppd[7929]: peer from calling number 18:2A:D3:69:07:F0 authorized
Jul 10 13:46:25 pppd[7929]: local IP address 203.yy.yyy.yyy
Jul 10 13:46:25 pppd[7929]: remote IP address 111.yyy.y.yyy
Jul 10 13:46:26 wan: finish adding multi routes
Jul 10 13:46:27 WAN Connection: WAN was restored.
Jul 10 13:46:43 zcip client: configured 169.xxx.xx.xxx
Jul 10 13:47:02 WAN Connection: Fail to connect with some issues.
Jul 10 13:47:07 WAN Connection: WAN(0) link down.
Jul 10 13:47:22 WAN Connection: WAN(0) link up.
Jul 10 13:47:22 rc_service: wanduck 179:notify_rc restart_wan_if 0
Jul 10 13:47:22 pppd[7929]: Connection terminated.
Jul 10 13:47:26 pppd[8221]: pppd 2.4.7 started by admin, uid 0
Jul 10 13:47:26 pppd[8221]: Connected to 18:2a:d3:69:07:f0 via interface vlan10
Jul 10 13:47:26 pppd[8221]: Connect: ppp0 <--> vlan10
Jul 10 13:47:29 pppd[8221]: PAP authentication succeeded
Jul 10 13:47:29 pppd[8221]: peer from calling number 18:2A:D3:69:07:F0 authorized
Jul 10 13:47:29 pppd[8221]: local IP address 203.xx.xxx.xxx
Jul 10 13:47:29 pppd[8221]: remote IP address 111.yy.y.yyy
Jul 10 13:47:30 wan: finish adding multi routes
Jul 10 13:47:31 WAN Connection: WAN was restored.
Jul 10 13:47:47 zcip client: configured 169.xxx.xx.xxx
Jul 10 13:47:51 WAN Connection: Fail to connect with some issues.
Jul 10 13:47:56 WAN Connection: WAN(0) link down.
Jul 10 13:48:59 pppd[8221]: Serial link appears to be disconnected.
Jul 10 13:49:01 WAN Connection: WAN(0) link up.
Jul 10 13:49:01 rc_service: wanduck 179:notify_rc restart_wan_if 0
Jul 10 13:49:07 pppd[8546]: pppd 2.4.7 started by admin, uid 0
Jul 10 13:49:07 pppd[8546]: Connected to 18:2a:d3:69:07:f0 via interface vlan10
Jul 10 13:49:07 pppd[8546]: Connect: ppp0 <--> vlan10
Jul 10 13:49:12 WAN Connection: Fail to connect with some issues.
Jul 10 13:49:19 pppd[8546]: PAP authentication succeeded
Jul 10 13:49:19 pppd[8546]: peer from calling number 18:2A:D3:69:07:F0 authorized
Jul 10 13:49:27 WAN Connection: WAN(0) link down.

After a few hours of doing this it will eventually come back on its own without me doing anything, and stays back for a random amount of time (sometimes 5 minutes, sometimes several hours) before it starts this disconnect/reconnect cycle again. Restarting the router, or ONT, or both, has no effect.

I tried changing the router to the 2degrees provided fritzbox, and tried changing ethernet cables, but it still keeps happening.

Does anyone know what would cause this? I don't know how to troubleshoot this further and 2degrees are impossible to contact.

coffeebaron

6235 posts

Uber Geek

Trusted

Lifetime subscriber

#3102930 11-Jul-2023 21:10

If you have swapped both the router and network cable, then I suspect faulty LAN port on the ONT. Normally orange light is 100Mbps and no light would mean cable unplugged.
What speed do you get on a speed test? 90 ish Mbps?

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m1nd

2 posts

Wannabe Geek

#3102932 11-Jul-2023 21:19

Hi, I actually just made this account to also try get help with related 2D network issues and saw the thread.

I've been with 2 Degrees for a while now and have also noticed our internet dropping out randomly in the last week or so. Seems possible its connected with the migration work?

Is this a known issue at the moment? It had actually been running really great, but something has definitely changed.

Their customer service sounds like a hell scape. But I can try that road as a last attempt

hhan

145 posts

Master Geek

ID Verified

#3102938 11-Jul-2023 22:25

I joined 2degrees last week. As soon as the connection went live, I noticed random dropping off. I don't know if it is normal for 2degrees since it's my first time with 2degrees. But when I was with Slingshot, I did not notice any issue like this.

hhan

145 posts

Master Geek

ID Verified

#3102939 11-Jul-2023 22:26

m1nd:
Hi, I actually just made this account to also try get help with related 2D network issues and saw the thread.

I've been with 2 Degrees for a while now and have also noticed our internet dropping out randomly in the last week or so. Seems possible its connected with the migration work?

Is this a known issue at the moment? It had actually been running really great, but something has definitely changed.

Their customer service sounds like a hell scape. But I can try that road as a last attempt

Same issue for me. Keep us posted please.

Smithy47

231 posts

Master Geek

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Trusted

Lifetime subscriber

#3102981 12-Jul-2023 07:21

I had the same problem after it changed over.

I reset up the login with these 2d settings and has worked ok since.

Note: NO login or Password used as DHCP.

If you have a Fibre connection, use these settings:

WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
802.1Q: Enabled
VLAN ID (802.1Q): 10
802.1P (Priority): 0
IP Version: IPv4 or IPv6
MTU Size: 1492 or 1500
NAT: Enabled
NAT: Enabled

Smithy

noxtwo2

8 posts

Wannabe Geek

#3103368 12-Jul-2023 17:08

I do have a static IP and use snap pppoe, but I haven't had any notification from 2degrees that there's been any changeover to my connection yet.

I did try changing to dhcp over the weekend and it didn't seem to work but I'll give it another try.

coffeebaron: If you have swapped both the router and network cable, then I suspect faulty LAN port on the ONT. Normally orange light is 100Mbps and no light would mean cable unplugged.
What speed do you get on a speed test? 90 ish Mbps?

My connection is 900/400

noxtwo2

8 posts

Wannabe Geek

#3103405 12-Jul-2023 18:13

I can't seem to get any connection at all using DHCP settings. All I get is an error "Your ISP's DHCP does not function properly", and there's nothing further logged. Not sure if this is just expected and my connection hasn't been changed over from pppoe yet.

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MadEngineer

4295 posts

Uber Geek

Trusted

#3103412 12-Jul-2023 18:41

For the thread starter, as mentioned by CB this does look like an issue with the physical connection between your ONT and router. Tell us more about that connection?

You're not on Atlantis anymore, Duncan Idaho.

m1nd

2 posts

Wannabe Geek

#3103458 12-Jul-2023 21:27

Smithy47:

I had the same problem after it changed over.

I reset up the login with these 2d settings and has worked ok since.

Note: NO login or Password used as DHCP.

If you have a Fibre connection, use these settings:

WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
802.1Q: Enabled
VLAN ID (802.1Q): 10
802.1P (Priority): 0
IP Version: IPv4 or IPv6
MTU Size: 1492 or 1500
NAT: Enabled
NAT: Enabled

Unfortunately, switching from PPPoE to Dynamic IP (and the other settings listed above) had no affect for me. I'm still getting the same dropouts intermittently

noxtwo2

8 posts

Wannabe Geek

#3105171 17-Jul-2023 18:34

The problem turned out to be a power issue with the ONT, and it had to be replaced.

As I understood the problem, it was basically browning out, so the LAN ports would constantly lose and gain power, while the ONT itself still appeared to be powered on. The Chorus technician said it was a tricky one.