2degrees Connection issues - Multiple Routers

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees Connection issues - Multiple Routers

r2d2CookingBacon

4 posts

Wannabe Geek

#306372 17-Jul-2023 12:37

Have a new contract with 2d, for about a week and half I have constantly been getting RST, ACK packets causing applications like battlenet, steam, using a browser etc to constantly reconnect. If I use a UDP only vpn session the problem stops...

I have called 2D 4 times, each time they have opened a ticket to just close it again automatically, helpdesk say they will call back but never do.

I have captured the RST Flags with wireshark (see image) happy to upload the full traces if anyone is interested.

Anyone else come across this issue?

Troubleshooting done:

Isolated my machine with wired connection via 2d orbi router, happens to all devices wired or wireless.

Used another switch to remove vlan tagging so windows could get onto the internet directly.

Connected a VPN and forced UDP only (this resolved the issue but is not a permanent fix)

All other basic steps 2d helpdesk got me to do, restarting router, ONT etc etc.

Ran telnet to a star wars towel.blinkenlights.nl mirror which I can't find right now, this didnt drop out.

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meow
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#3105030 17-Jul-2023 12:41

You need to provide more information...

What router are you using for a start, what basic troubleshooting you've done etc. But it is highly likely to be a problem on your end.

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r2d2CookingBacon

4 posts

Wannabe Geek

#3105031 17-Jul-2023 12:44

Yup will update the original post.

michaelmurfy

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#3105275 17-Jul-2023 23:05

Just closed off a few threads and directed people here:

https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=306380

https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=306343

This may be a wider issue - @Sounddude any ideas? Seen both the Fritz!Box and Orbi affected.

DumKopf

71 posts

Master Geek

#3105280 17-Jul-2023 23:23

michaelmurfy:

Just closed off a few threads and directed people here:

https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=306380

https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=306343

This may be a wider issue - @Sounddude any ideas? Seen both the Fritz!Box and Orbi affected.

Thanks for closing off my thread and pointing me to this direction, this indeed looks like the issue my brother was having. Keeping an eye this thread.

DumKopf

71 posts

Master Geek

#3105357 18-Jul-2023 09:39

/edit: Just going to add my post to this thread as it's related and so it's more visible.

Hey guys, I just wanted to report that my brother who is with 2degrees located in Auckland, was having issues with EA and staying connected, it would log him out every couple of minutes with error EC:105. Battle.net would also drop connection, unsure of error.

He tried resetting router/UNT several times.
This issue was persistent over 2 different computers on the network which suggested it was a networking issue.

We could not find much on the world wide web on this issue, very isolated. No solutions were provided.

In the end he tried a VPN which solved the problem, solid connection over the past few days. Tonight he tried without the VPN, instant issues again. VPN definitely solves the issue. Sounds like a routing issue with 2degrees.

EA logs show the following:

280 [2023-07-10T08:42:06.979Z] PID: 28772 TID: 25952 ERROR (eax::components::ui::sendErrorTelemetry) An error was triggered, error [ErrorAccumulationThreshold]
281 [2023-07-10T08:42:06.979Z] PID: 28772 TID: 25952 INFO (eax::services::windowing::createQmlView) Creating Qml view
282 [2023-07-10T08:42:07.238Z] PID: 28772 TID: 12008 INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"state":2},"taxonomy":"boot.sess.ofln","throttleCount":0,"timestamp":"2023-07-10T08:42:06.949","weight":0.0}]
283 [2023-07-10T08:42:07.481Z] PID: 28772 TID: 12008 INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: {"authenticated":true,"criticalOffline":false,"criticality":true,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"end_reason":"offline","sdur":372,"status_code":"error_accumulator"},"taxonomy":"boot_end","throttleCount":0,"timestamp":"2023-07-0T08:42:06.949","weight":0.0}]
284 [2023-07-10T08:42:08.037Z] PID: 28772 TID: 432 INFO (eax::SocialCoordinator::FsmHost::enterConnected) SocialCoordinator connected: Origin SDK social functionality now available
285 [2023-07-10T08:42:08.441Z] PID: 28772 TID: 12008 INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: {"authenticated":false,"criticalOffline":false,"criticality":true,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"code":"ec-105"},"taxonomy":"erro.crit.notf","throttleCount":0,"timestamp":"2023-07-10T08:42:06.979","weight":0.0}]
286 [2023-07-10T08:42:08.698Z] PID: 28772 TID: 12008 INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":true,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"lang":"en","stringId":""},"taxonomy":"erro.l10n.miss","throttleCount":0,"timestamp":"2023-07-10T08:42:07.139","weight":0.0}]
287 [2023-07-10T08:42:08.698Z] PID: 28772 TID: 12008 INFO (eax::services::TelemetryDispatcher::Impl::send) Telemetry event discarded due to stochastic culling: [erro.l10n.miss]
288 [2023-07-10T08:42:31.949Z] PID: 28772 TID: 432 INFO (?) [SocialSDK] [ERROR] SocialSdk Error (Origin::SocialSdk::RtmModule::checkError:954): (RtmModule) Error (30000): SSLSocket disconnected. Disconnect Reason (-31)
289 [2023-07-10T08:42:31.949Z] PID: 28772 TID: 432 INFO (eax::SocialCoordinator::FsmHost::exitConnected) SocialCoordinator disconnected: Origin SDK social functionality no longer available
290 [2023-07-10T08:42:31.949Z] PID: 28772 TID: 432 INFO (eax::SocialCoordinator::FsmHost::enterReconnecting) SocialCoordinator reconnecting...

Bluntj

556 posts

Ultimate Geek

#3105365 18-Jul-2023 09:46

2 degrees have put this issue plus the speed issue as an issue on their website.

DumKopf

71 posts

Master Geek

#3105376 18-Jul-2023 10:06

You mean this generalised statement?

Seems like the type of message you'd just keep up at all times so that anyone with any type of broadband issue will assume it's being fixed.

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michaelmurfy

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#3105377 18-Jul-2023 10:09

I missed this. Appears they're aware of it:

Sounddude

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2degrees

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#3105386 18-Jul-2023 10:33

Hi Team

I think we have found the issue and it should be resolved now.

Can you do some testing and let me know?

spicegod

8 posts

Wannabe Geek

#3105428 18-Jul-2023 11:25

Hey I think we're good now!

I'm no longer getting disconnected from EA or battle net launchers

Vindy500

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Chorus

#3105509 18-Jul-2023 13:19

Sounddude:
Hi Team

I think we have found the issue and it should be resolved now.

Can you do some testing and let me know?

Is this a general statement, or for this guy alone? I seem to be having issues with all my smart home things over the last week and suspect it may be a similar problem (with very little fact behind my suspicion)

pwner

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2degrees

#3105512 18-Jul-2023 13:25

Vindy500:
Sounddude:

Hi Team

I think we have found the issue and it should be resolved now.

Can you do some testing and let me know?

Is this a general statement, or for this guy alone? I seem to be having issues with all my smart home things over the last week and suspect it may be a similar problem (with very little fact behind my suspicion)

It is a general statement, we found an issue and have resolved it. So expect it to clear up most of the issues that have been reported here

Any posts are personal comments and not that of my employer

r2d2CookingBacon

4 posts

Wannabe Geek

#3105676 18-Jul-2023 16:52

Hi appears to be resolved from my end too, can finally hold a battlenet session for longer than 2 mins.

Have to say though, 2Ds helpdesk is the worst I have ever come across. 4 times they never called back, closed the ticket without talking to me not to mention the 1 hour wait time for that pleasure.

michaelmurfy

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#3105685 18-Jul-2023 17:29

@r2d2CookingBacon with how many end user problems they have to diagnose issues that appear to be an end user problem often just get filtered out from the network team.

To be fair - when I first saw your issue I thought the same hence why I requested more information. It is only when you get a few people with a similar issue where it potentially turns from a potential end user issue to a wider issue.

Can’t blame 2degrees support on this. They’re not network techs and can only go as far as their scripts and knowledge allow them to go. I’ve worked in this sort of environment too where about 95% of end user incidents get closed before they reach me due to the fact it is highly likely to be an end user problem aka “not our issue”. The remaining 5% that ended up in my incident queue mainly got filtered / closed too.

Support is hard. Just be happy and thankful we’ve got some network techs who read and often help out on Geekzone in their own time.

Lias

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#3105688 18-Jul-2023 17:50

This so needs to be a reality lol

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