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gobtob

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#306431 22-Jul-2023 12:20
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Has anyone else had apps loading network connections very slowly lately? Youtube and web browsing loads normally but things like Spotify and Amazon Music and pricespy just timeout. Happens on my ZenFone 9 and my old Oneplus Nord. Happens on the default FritzBox 7530 and my Asus RTAX3000. As soon as I switch to 5g everything loads fine. Web browsing on desktop and on phone work fine. Any insights?

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gehenna
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  #3106926 22-Jul-2023 12:44
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Sounds like your DNS




gobtob

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  #3106927 22-Jul-2023 13:06
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DNS is set to 1.1.1.1 in router. Happens with ISP DNS as well.

sdavisnz
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  #3107089 22-Jul-2023 19:39
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log a ticket with ISP, they will look into it for you.





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Kris89
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  #3108904 28-Jul-2023 01:35
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Try turning off all the IPv6 settings in the Fritzbox (Home Network > Network > Network Settings tab > scroll to the bottom > IPv6 settings) and see if that makes a difference.

 

That worked for me after I started noticing similar symptoms around the time of the recent 2D network migration. I suspect something is broken on their end, possibly only for a subset of customers.


CutCutCut
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  #3108956 28-Jul-2023 09:04
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Oh maybe this is what's happening at my place. I've been trying to figure out what's going on. As far as I can tell nothing hs changed in my setup, but I'm having strange issues at home via my fibre connection. Some apps won't load at all, some are really slow to load, some load but images won't or take a long time. I use a Microsoft authentication app for logging into email etc for work remotely and that no longer works via wifi. If I flip the WiFi off on the device and use mobile data these things then work properly. But I can do a speed test no problem. Some times I'll see delays on YouTube, and I've even had Google chrome casting struggle, and a Google nest hub unable to connect back to Google for periods. I'm stuck as to how to trouble shoot it.

gobtob

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  #3108979 28-Jul-2023 09:33
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Turning off ipv6 seems to fix it. Thank you. The problem is definitely on 2degrees end.

CutCutCut
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  #3109996 31-Jul-2023 11:29
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I am assuming that this is the same kind of issue being discussed on this thread - https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=306192&page_no=5

 

 

 

I wish 2degrees would put some info up regarding this. I'm having issues similar as described in this thread, plus others. I really don't wanna hang around on hold for several hours to have someone tell me to restart the router etc, so I'm trying to get a handle on what exactly the issues might be and how to go about getting it resolved. Frustrating. 


 
 
 

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gobtob

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  #3110015 31-Jul-2023 11:58
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CutCutCut:

I am assuming that this is the same kind of issue being discussed on this thread - https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=306192&page_no=5


 


I wish 2degrees would put some info up regarding this. I'm having issues similar as described in this thread, plus others. I really don't wanna hang around on hold for several hours to have someone tell me to restart the router etc, so I'm trying to get a handle on what exactly the issues might be and how to go about getting it resolved. Frustrating. 



Try turning off ipv6. There's instructions are in this thread. The problem is people with static ips have been incorrectly configured on two degrees end. Will probably need to call them and go through the hassle of explaining and hopefully having them provision you a new IP address.

CutCutCut
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  #3110023 31-Jul-2023 12:17
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gobtob:
CutCutCut:

 

I am assuming that this is the same kind of issue being discussed on this thread - https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=306192&page_no=5

 

 

 

 

 

 

 

I wish 2degrees would put some info up regarding this. I'm having issues similar as described in this thread, plus others. I really don't wanna hang around on hold for several hours to have someone tell me to restart the router etc, so I'm trying to get a handle on what exactly the issues might be and how to go about getting it resolved. Frustrating. 

 



Try turning off ipv6. There's instructions are in this thread. The problem is people with static ips have been incorrectly configured on two degrees end. Will probably need to call them and go through the hassle of explaining and hopefully having them provision you a new IP address.

 

Yes I have an static IP. I don't use a fritzbox and I could never seem to get Ipv6 to work but I will try and turn it off anyway and see if that works, and I can try switching from PPPoE to DHCP and see if that helps also. But yes I'll probably have to face the (hold) music and call them at some point. Ugh. 


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