TVNZ+ streaming error after switching to 2degrees supplied Fritzbox 7530

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › TVNZ+ streaming error after switching to 2degrees supplied Fritzbox 7530

aaristotle

145 posts

Master Geek

#306452 24-Jul-2023 13:43

With the pending price increase for our Spark ADSL/landline connection I finally decided to switch to 2 Degrees.

The change from Spark to 2 Degrees ADSL is scheduled to happen this Friday, however I received the Fritzbox 7530 modem today and decided I might as well get it in place and get my LAN reconfigured. Everything has gone well, apart from the TVNZ+ app on both the Samsung Smart TV (wireless) and my Android phone wont get to the user selection screen. The TV works successfully with Disney+ and Youtube, and my phone will work with TVNZ+ if I use mobile data. This all appears to point to something in the Fritzbox, however I'm not sure where something this specific might be being blocked.

Does anyone have any ideas? (WAF is way down at the moment, she can't get her lunch time fix of Home and Away!)

aaristotle

145 posts

Master Geek

#3107633 24-Jul-2023 16:47

Further testing:

If I hotspot the TV to my OneNZ mobile I can login to TVNZ+, so the TV app is OK.

Trying to access TVNZ+ via a web browser (Chrome) on both a wired PC and a wireless Laptop connected to the Fritzbox both report "Oops something went wrong" immediately after attempting to login to my TVNZ+ account.

The other possible issue is that the Spark network and TVNZ+ have a problem, however I think this would be noticed very quickly by many people.

As this is the only issue with the changeover I'll wait until Friday to see if switching to the 2degrees network solves the problem.

Oblivian

7300 posts

Uber Geek

ID Verified

#3107651 24-Jul-2023 18:25

If history repeats, expect the price increase from sep1 There too.

Already applied to group and business plans. Retail will no doubt follow.

Wombat1

586 posts

Ultimate Geek
Inactive user

#3107723 24-Jul-2023 22:04

Are you using any special DNS settings or a vpn by any chance?

aaristotle

145 posts

Master Geek

#3107744 25-Jul-2023 06:50

The Fritzbox is straight out of the box and using the ISP DNS (currently Spark) and no VPN.

Mention of DNS & VPN triggered another thought so I tried setting the DNS on the wifi connected laptop to 8.8.8.8 however this made no difference to the TVNZ+ through Chrome.

I then setup an Avira VPN app on the Android phone and connected via wifi and the Fritzbox to a NZ endpoint. The TVNZ+ app now works along with Libby app (Library ebook loans) which I had discovered also errored when trying to search for ebooks.

Linux

11428 posts

Uber Geek

Trusted

Lifetime subscriber

#3107748 25-Jul-2023 07:33

Currently Spark??

trig42

5814 posts

Uber Geek

ID Verified

#3107769 25-Jul-2023 08:21

Linux: Currently Spark??

OP is still with Spark until their changeover on Friday.

Edit: OP - does TVNZ+ work again if you change back to your previous router?

Wombat1

586 posts

Ultimate Geek
Inactive user

#3107774 25-Jul-2023 08:41

Are you sure your upload and download speeds are set correctly on the fritz? Also if QOS is enabled it may be adding to the problem.

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aaristotle

145 posts

Master Geek

#3107801 25-Jul-2023 10:12

I can't see anywhere you can define ADSL speeds. Current speeds obtained with the new modem are similar to the old HG569.

I have posted the DSL stats below, however I don't think the issue is at this level as most websites and apps are functioning correctly.

I will switch back to the old modem to confirm that TVNZ+ still works on the TV / phone / Laptop. I was also thinking of configuring a VPN connection on the Fritzbox to the NZ endpoint to see if this works around the issue, but I'm not sure where I should focus if this does work.

The fritzbox has Profiles per device however all devices are set to Unlimited time, Unrestricted Internet use, and the default Standard profile.

I haven't noticed a QoS setting on the Fritzbox but will dig a bit deeper to see if I can find this setting.

DSL Stats

Negotiated Connection Properties

Receive Send

Max. DSLAM throughput kbit/s 29552 1344

Min. DSLAM throughput kbit/s 64 64

Attainable throughput kbit/s 16496 1141

Current throughput kbit/s 16472 1070

Seamless rate adaptation off off

Energy-saving mode L2 off

Latency 4 ms 4 ms

Impulse Noise Protection (INP) 0.1 25.9

G.INP off off

Signal-to-noise ratio dB 6 7

Bitswap on off

Line attenuation dB 37 21

Power reduction dB 0 2

Carrier record A43 A43

Error Counter

FRITZ!Box Central Exchange

Seconds With

Errors (ES) 275 42

Many Errors (SES) 0 0

Not Remediable Errors (CRC)

per Minute 0.25 0.03

Last 15 Minutes 6 0

corrected DTU

per minute 0 0

Last 15 minutes 0 0

uncorrected DTU

per minute 0 0

last 15 minutes 0 0

Wombat1

586 posts

Ultimate Geek
Inactive user

#3107809 25-Jul-2023 10:36

You on ADSL? Ok that explains a lot. Can’t help you there sorry.

aaristotle

145 posts

Master Geek

#3107908 25-Jul-2023 15:54

I switched back to the Spark HG659b and all the issues have disappeared.

I can access TVNZ+ on the Samsung TV, Laptop (Chrome) and phone app. The Libby app can browse ebooks, and a further issue where Eset Antivirus couldn't communicate with the update servers, immediately started working again.

I'm now trying to decide whether I continue with the changeover to 2Degrees and see if the ISP change solves the issues, or try to cancel the switch.

With the Fritzbox being preconfigured for 2Degrees would there be any ADSL or other modem settings that need the modem to be connected to the 2Degrees network to pick up further information to work correctly?

Hasselhoffia

17 posts

Geek

#3107975 25-Jul-2023 16:42

We've been experiencing severe slowdowns with the Freeview and TVNZ+ apps on our Sony A80J (running Google TV) since earlier this month. It eventually loads the apps, but only after a good 50-60 second load time, and changing channels takes 30-40 seconds each time. Wife is continually complaining that we should have got the Samsung.

Weirdly Netflix, YouTube and Disney+ apps have been working fine. Also, certain apps on my mobile phone were noticeably stalling out during loading while on Wifi (McDonalds app being the main offender).

We're on Slingshot Fibre and using a Google Nest wifi router. Had previously tried changing DNS from Google DNS to the ISP DNS and restarting the router but to no avail.

On a whim this morning I disabled the IPv6 setting on the router so we're running IPv4 only and it seems to have solved the problem. Apps on the TV are booting up quickly again, and those problemsome apps on my phone seem to be back to normal.😅

Looks like the Fritz!box 7530 comes factory preconfigured with IPv6 enabled. If you're feeling frisky, you might want to try it disabling the IPv6 on it and see if there's any improvement?

Kris89

23 posts

Geek

#3108903 28-Jul-2023 01:30

Turning off IPv6 on the Fritzbox 7530 solved similar problems for me last week (Android and Chromecast apps not working/only working after minute+ long timeouts on wifi, but fine on mobile data etc).

These issues cropped up around the time of the recent 2degrees/vocus network migration, although while trying various things I also updated the Fritzbox 7530 firmware to the latest version, which may have (re)enabled IPv6 by default.

It wasn't obvious to me that Android apps would prefer IPv6 over v4. I couldn't find any way to alter that in the apps/devices, so tried testing IPv6 connectivity on a desktop PC instead, which to my recollection timed out. That led me to the well-buried IPv6 settings in the Fritzbox (Home Network > Network > Network Settings tab > scroll to the bottom > IPv6 settings), which were in various states of "on". Toggled everything on that page to the closest equivalents of "off", and the problems went away (IPv6 ping etc now fails immediately instead of timing out).

Other users here don't seem to have problems with IPv6, but maybe some subset of 2D customer accounts have something borked at the 2D end that causes IPv6 problems (the only non-standard thing with my 2D account is a static IPv4 address, everything else is 2D's Fritzbox with 2D's pre-configured/pushed-out connection settings), but I don't care enough about v6 to make it worth my time on hold with a call center...

aaristotle

145 posts

Master Geek

#3108930 28-Jul-2023 07:54

I decided to leave the Spark modem in place, and wait for the change from Spark to 2degrees ADSL, which happened yesterday afternoon (The Spark modem changed over without me even noticing).
The internet now works correctly, and i see that i now have ipv6 connectivity, which i didn't have on Spark. As covered in the last 2 posts this was likely the cause of my initial issues.
As I have seen in another thread, when the Fritzbox modem first connected to the 2 degrees network it changed the wifi SSID back to a default name, which confused me for a minute when i suddenly lost my wifi connection.

Now just waiting for the landline to be migrated from the copper connection to VoIP on the fritzbox. The copper still works but I'm not sure if it is still Spark or 2degrees.

I ended up deciding to go for a business plan as this worked out only $10 a month extra compared to a residential plan with the same services. An added benefit is I get free mobile calls to NZ and AUS from the land line as well. The contract is for 24 months and the price is locked so the coming price increase won't affect it. The greatest benefit is that the 2 degrees business support phone number is answered in 2-4 minutes, and the support person takes ownership of the issue and sends updates of where they are up to.