Churn to 2degrees moved to ONT Port 2

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Gordy7

gordy7
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#306550 2-Aug-2023 18:24

@Chorus
Why is Chorus moving my 2degrees connection to ONT Port 2?
I signed up with 2degrees 6 weeks ago while still connected to Skinny.
I am away from home for a week and can't change the ONT Port.
I have set up my router to 2degrees settings with an automatic restart with the expectation that I would remain on ONT Port 1.

Edit: Hope I can get gigabit on ONT Port 2.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

nztim

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#3111194 2-Aug-2023 19:07

Did you give notice to Skinny? if you did that would have put an in-flight order to disconnect service.

That prevents 2degress from connecting it on port 1 as the port is effectively "locked" therefore 2degrees will then connect on port 2

This is standard stuff, if you wanted to use port 1 the correct procedure is to ask the gaining RSP to "Churn" the connection and confirm there is an in-flight transfer order before giving notice to your current RSP.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Gordy7

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#3111198 2-Aug-2023 19:23

No, I did not give Skinny advanced notice.
However... another series of cockups may have occurred.
Signed up with 2degrees gigabit using Broadbandcompare.
Got advised by 2degrees that my connection date for 3 Aug was ok.
Notified Skinny that I had signed up with 2degrees for 3 August.
Discovered that 2degrees had put me on a 300Mbit plan.
Broadbandcompare advised that I should cancel the 300Mbit signup plan and re-sign for the gigabit plan.
What a stuff up.
Perhaps the above sequence of signing up with 2degrees explains why Chorus is setting me on ONT Port 2.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

nztim

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#3111202 2-Aug-2023 19:44

Gordy7:
Perhaps the above sequence of signing up with 2degrees explains why Chorus is setting me on ONT Port 2.

Yup, an in-flight order on ONT Port 1 means no order can be placed on it hence the port 2 order.

My guess is after 2degrees cancelled the transfer order skinny slipped in a disconnect order therefore locking out the port.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Gordy7

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#3111211 2-Aug-2023 20:27

Well, even at this late hour 8pm I have had 2degrees offer to help sort out my ONT Port 1 issue in the morning.
Most appreciated and again shows the value of GZ.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.