Account closure notification period

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#306656 10-Aug-2023 16:43

Is it 28 or 30 days I have to give to 2D to close my broadband connection ?

My contract officially ends 6th September.

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mattwnz

19994 posts

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#3114278 10-Aug-2023 16:53

These days shouldn't it be automatic like it is for electricity, as isn't it accessing the same fibre line? Or do you still end up having to pay for an overlap in the services by having to give the old provider notice? With power it is really easy to switch provider and I didn't even have to contact the old provider to cancel it.

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K8Toledo

1009 posts

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#3114279 10-Aug-2023 16:54

xpd:

Is it 28 or 30 days I have to give to 2D to close my broadband connection ?

My contract officially ends 6th September.

@xpd

It's 30 days same as other providers.

littlehead

214 posts

Master Geek

#3114281 10-Aug-2023 17:00

According to the terms and conditions, its neither:

You can terminate your Plan at any time prior to your next Billing Due Date by emailing us at support@2degreesbroadband.co.nzor by calling us on 0800 022 022. You will still be liable for any Charges incurred up to that Billing Due Date, including any usage-based Charges (such as toll calls and/or excess broadband data) and any applicable early termination or failure to return modem Charges.

You can terminate your Add-On Services at any time prior to your next Billing Due Date by emailing us at support@2degreesbroadband.co.nz, calling us on 0800 022 022, or via Your 2degrees Broadband. You will still be liable for any Charges incurred up to that Billing Due Date including any usage-based Charges (such as toll calls and/or excess broadband data).

The dates are different now with the new billing system as you now pay after the start of the billing period for that period, not before it looks like. So my interpretation now, you should contact them before the end of your billing period/month, so it doesn't roll-over into a new one, and to be safe, put an end date of a day or two before the end of the period. However, only do that if you are your new/replacement broadband is on a different port. If you are doing the same port, then contact new provider with the date before end of billing period, then contact 2Degrees.

I've been meaning to move away from them for a few months now but been lazy. The current issues with broadband changeovers have pushed me to be active and change providers.

Edit: This assumes you are already out of contract. To do this cleanly, you may need to pay for an additional month at the end of your contact and terminate in that extra month.

Bluntj

547 posts

Ultimate Geek

#3114364 10-Aug-2023 20:57

If they have told you of a price increase it is free to cancel for a period.

coffeebaron

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#3114372 10-Aug-2023 21:32

Based on "before bill cycle" I'd churn 1/2 to 2/3 through your bill cycle. Do not contact 2D until after churn is complete. Then contact and confirm any remaining services on your account be terminated at end of current bill cycle.
Yes you'll pay some overlap, but better some overlap than no internet.

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xpd

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#3114420 11-Aug-2023 08:36

I've not had a price increase email, but my price goes up anyway as I lose the $16 discount from being on a contract - so will cost me a small fortune to stay with them - a certain other ISP gaining traction here, is offering same deal for a lot less without contracts. Also 2D support and changes has been a big let down recently. I still cant use my connection as required.

I know I could approach 2D and ask for my contract to be renewed again, but 1) I dont need Prime 2) the problem still exists 3) why do i need to make the contact to push for deals etc.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

Support Kiwi music! The People Black Smoke Trigger Like A Storm Devilskin

Bung

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#3114425 11-Aug-2023 09:00

xpd: 3) why do i need to make the contact to push for deals etc.

The accountants are in charge not the engineers, they think it's cheaper to only grease the squeaking wheels.

Delorean

642 posts

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#3114476 11-Aug-2023 11:45

From my experience, just switch now and worry about the bill later.

As generally if you give notice or call them to say you are leaving they may put through a disconnection order which blocks the change.

Or you could order the new connection and have it assigned to the 2nd port and let the old connection die on the conclusion of the contract date

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xpd

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#3117309 17-Aug-2023 20:33

Do I seriously have to ring to close my account ? WTH cant I do it online........

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

Support Kiwi music! The People Black Smoke Trigger Like A Storm Devilskin

MattEast

277 posts

Ultimate Geek

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#3117313 17-Aug-2023 21:34

If you can sign up online, you should be able to cancel online…or so I’m told. The NZ Herald subscription service is guilty of not offering this, unless you call them out on it. An email usually suffices in that instance. However the $$$ value is more with your monthly broadband bill so probably pay to call so it’s logged at least. I guess it’s in their interests to make it easy to sign up, and hard to opt out.

Matt East

xpd

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#3127140 13-Sep-2023 14:43

Asked 2D via FB about notice period and this was their response....

So I'm off...... sorry 2D, but you have changed. Maybe its just a teething period due to all the recent acquisitions, but the silence is a killer for me. (Except for the couple of staff who have genuinely tried to help)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

Support Kiwi music! The People Black Smoke Trigger Like A Storm Devilskin