MyRepublic ATA voice migration tips.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › MyRepublic ATA voice migration tips.

Skavin

6 posts

Wannabe Geek

2degrees

#306671 11-Aug-2023 19:16

Hi I look after the SIP platform that MyRepublic voice services are being migrated to.

Your Phone number and password will not change as part of the migration of over the top SIP services. But they will need to register to a new IP. to facilitate this our DNS servers are returning the 2degrees IP's for the MyRepublic SIP FQDNs

Assuming an ideal SIP implementation and that you are using the provided DNS servers a reconnection of SIP will cause your CPE to do a DNS lookup and get returned the 2degrees IPs

This is the real world, at least I think it is, so this might not happen.

From what I have seen of the My Republic CPE dial tone does not mean you can place calls. If you can not ring out from your phone that is attached to your modem the best thing to do is to change the Registrar to sipres.2degrees.nz

its called Primary Registrar under the global section of Telephony on the Technicolor TG789vac v2

its called Registrar address under Telephone numbers section of Telephony on the TP-link VR1600v

Or rebooting it will cause a DNS lookup and fix the problem

I am happy to return direct messages here to help with your SIP line. Of note I can not fix billing etc. I just make things work :)

I will add anything else I find that might be of help here.

TLDR: the new SIP Registrar is sipres.2degrees.nz

k1w1k1d

1519 posts

Uber Geek

#3114861 11-Aug-2023 22:43

Hi Kevin.

Most of the above didn't make a lot of sense to me, but I assume it was about the landline phone service MyRepublic provide to their broadband customers?

We are on the Enable network in Christchurch. Our phone line comes directly out of the Huawei ONT, not the router.

We have a MyRepublic supplied ASUS RT-AX3000 router. This is also hardwired to an ASUS RP-AX56 set up as a nest system to give Wi-Fi coverage in the bedrooms.

Hoping everything just migrates over when the change happens.

Skavin

6 posts

Wannabe Geek

2degrees

#3114865 11-Aug-2023 23:20

The ONT phone lines will be migrated on the day that your Broadband migrates.

ONT and ATA voice are provided on the same platform so should behave the same. The platform will only allow ONT or ATA depending on setting passed to the platform it will not allow both.

The configuration will be pushed to the ONTs by the fiber provider on the day of migration then the ONT will connect the 2degrees network Meaning that you will not need to do anything. Settings including voicemail greetings, voicemails, voicemail to email destination, call forwards etc will be copied across on the day

The porting (Telling all telcos that the number is now with 2degrees) will also happen on the day. The Porting of land line numbers is done in a AM or PM slot (0800-1200 or 1300-1700) for the call routing change so inbound calling may be broken for a while as each telco moves your number to point from MyRepublic to 2degrees.

TLDR: ONT phone lines should just move with the features you had. there will be an outage for inbound calls on the day as telcos update their routing.

k1w1k1d

1519 posts

Uber Geek

#3114872 11-Aug-2023 23:53

Fingers crossed it all goes smoothly.

kemosabe

66 posts

Master Geek

#3148373 17-Oct-2023 11:30

OMG, I have spent hours on the 2degrees help line, sent many emails, explained my Voip was migrated from myrepublic I and assumed I just needed the updated SIP server name (was previously a myrepublic URL). Got the usual crap about restaring routers, phones, fiber box, even I needed new phones? 2 weeks with no phoneline, worst customer service I have had with Internet provider for years. Thank god I found this post. Updated the SIP server name in my ATA configuration and worked straight away.

Thanks for posting here, but it would have saved many hours and stress if your own support staff also knew this info.