Payment not showing 2 days later, broadband bill.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Payment not showing 2 days later, broadband bill.

rugrat

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#307044 14-Sep-2023 13:18

I paid my 2degrees broadband bill Tuesday mourning 5.39am.

This was an auto payment, as paid month before and set it to monthly, doing it through internet banking.

The previous months payment showed the next day after 12.30pm.

It’s been two business days and account on 2degrees is still showing full amount owing, and under transaction history the last payment is still not showing.

I set it to monthly from previous months payment, so using all same details as that one, which did go through.

Are other peoples payments in last few days gone through? Also I came out of contract, though by my calculations had another month to go, Free Prime video doesn’t end until middle next month, but somehow my contract finished month earlier.

Main concern is payment not showing as done two days earlier, bank statement shows payment at 5.39am Tuesday mourning.

Edit: and I’m using the new bank account and customer number from the change over, last one went through fine.

SaltyNZ

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#3127738 14-Sep-2023 13:58

We are in the process of migrating broadband customers between billing systems. It might be your turn - I wouldn't necessarily worry just yet.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

rugrat

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#3127879 14-Sep-2023 18:31

I actually underpaid it with Tuesday payment, as I was out of contract amount needed paying went up.

I paid the balance yesterday to make it fully paid.

Wednesday payment has now shown up, but not Tuesdays payment. It looks like something has gone wrong.

Only difference in payments was yesterdays done as one off, where Tuesdays one done as repeat monthly, so was repeat last Months one.

Bluntj

556 posts

Ultimate Geek

#3127960 14-Sep-2023 22:20

I pay them manually each month as I don't trust their systems at all. That way I have to watch whats happening.

rugrat

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#3127981 15-Sep-2023 01:50

Well it looks like a BNZ screw up.

I used the share option on BNZ and emailed support at 2degrees.

Did it from web page, to contact 2degrees, then had to reply to email they sent me.

to say it was me. In reply copied transaction details from BNZ and put that in as well.

After sending, I copied BNZ details using share option in internet banking application.

I pasted this into notes so I could see details.

In the one off payment it has the payee statement details which is my account number, on the recurring one it does not.

Crazy, I did a one off, then set it to pay monthly. When month goes by payment type changes from bill payment to automatic payment and for some reason BNZ drops off the customer reference number on payee.

I checked the set up and I have the customer number to show on my statement in reference field and it is set to show on 2degrees statement as well.

Hopefully they can find lost payment.

rugrat

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#3128149 15-Sep-2023 14:14

I sent message to BNZ, all they did was confirm reference number loaded on both statements and added “2 degrees” in particulars for my statement.

I asked why reference showing on payee statement details and not showing on the automatic transaction one when using share details function in BNZ application.

As today is the fourth day, even though details are loaded, I seem to be unable to get through to the bank that it doesn’t look like they got passed on when transaction happened. Why is it so hard to explain things these days.

Payment is due Monday, wondering if should pay Tuesdays amount again, using credit card to be safer, so I don’t get into so called late payment situation, as 2degrees will probably take days to respond to email.

Had to do email, as can’t show evidence to someone talking on phone. I did ring Thursday but got a trainee person that told me it can take three days to go through, and also when I asked what year contract discount was, they knew nothing about contracts on offer.

rugrat

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#3128253 15-Sep-2023 17:44

Yay, payment finally went through, 4 days later.

Haven’t had email response from 2degrees so not sure if from email, or it would’ve gone through any way.

I also rung them again today. Signed up with new contract. Also said I wasn’t worried about it but looked like to me a month was lost on contract. New contract includes another year of Prime and a good discount.

The guy said to me that the billing change over happened at wrong time for me and it had messed up the contract period. (Not exact words, paraphrasing), so has given credit for difference in final month.

I know, I worry about things others wouldn’t but four days seems a long time for a payment to show.

🙂 🙂 :)

Bluntj

556 posts

Ultimate Geek

#3128659 16-Sep-2023 17:11

I have had 2 emails from 2 degrees this week telling me I havnt paid, when I certainly have paid and is shown in my bank account. I called them and they tell me if you pay via internet banking it takes several days to show in the 2 degrees system. Kind of weird as I have been paying them the same way for years.

They tell me if I get the broadband app(separate from the phone app) and pay via it, there will be no issues. It seems they dont want payments via internet banking.

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Linux

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#3128670 16-Sep-2023 17:42

If you pay before 10pm the payment 99% shows the following day unless done on a Friday, Saturday, Sunday it will show Monday morning early hours

rugrat

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#3128674 16-Sep-2023 17:50

I have the broadband Applic. The only pay now option is credit card, of which there is a 1.75% surcharge.

Can go to My 2degrees from the Applic, and it has direct debit set up options, but I’d rather manage it myself.

On Friday I got told can take up to three days, the Tuesday mourning payment went through late Friday afternoon.

Bluntj

556 posts

Ultimate Geek

#3128717 16-Sep-2023 20:55

rugrat:

I have the broadband Applic. The only pay now option is credit card, of which there is a 1.75% surcharge.

Can go to My 2degrees from the Applic, and it has direct debit set up options, but I’d rather manage it myself.

On Friday I got told can take up to three days, the Tuesday mourning payment went through late Friday afternoon.

I have been doing it the same way for years without issues. I refuse to do credit card and incur the extra charge. Kind of sad 2 degrees has gone backward.

Clima

130 posts

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#3128722 16-Sep-2023 21:53

Sounds like 2D has moved to Orcon accounting. Without fail every time my bill falls on a Friday I get an email on Saturday to say I haven't paid. I used to check with my bank but they had always done the transfer. Now I just ignore Orcon's email and it all comes right on Monday. They must let the accounting staff off early on a FRiday before the reconciliation is finished.

fe31nz

1229 posts

Uber Geek

#3128731 17-Sep-2023 00:04

Linux: If you pay before 10pm the payment 99% shows the following day unless done on a Friday, Saturday, Sunday it will show Monday morning early hours

That is not true any more - supposedly, the banks' transfer systems have recently been updated, so for most banks payments will now go through at the weekends too, and it can happen fairly quickly on the day you send it. I have not had occasion try this yet, but the press release sounded good.