Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


jamesrt

1379 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

#307070 16-Sep-2023 09:48
Send private message quote this post

I was driving last night, and got a phone call, so being a good citizen I let it divert to voicemail, and dialled in to check it when I was home again.

 

The system prompted me to go thru the "initial setup", create PIN etc.

 

Except, I've done this already - at least THREE times in less than 12 months (I only moved to 2Degrees towards end 2022).

 

Is this just me, or does this happen to other people too?


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Linux
10317 posts

Uber Geek

Trusted
Lifetime subscriber

  #3128474 16-Sep-2023 09:53
Send private message quote this post

Does not happen to me but this issue happened with some customers when I worked for VodafoneNZ the issue was your VM box is on more than 1 VM platform

 

I am not sure how many VM servers 2d has but I suspect this could be your issue


 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
jamesrt

1379 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #3128476 16-Sep-2023 10:08
Send private message quote this post

@Linux; thanks.

 

The call's VM was there waiting for me, so at the end of the day, more annoying than anything else.

 

Is this worth raising a fault over, do you think, or is that just going to be an exercise in futility and frustration?  (Somewhat hypothetical question, I know!)


Linux
10317 posts

Uber Geek

Trusted
Lifetime subscriber

  #3128477 16-Sep-2023 10:09
Send private message quote this post

I am not saying this is the same issue you are having but it should be checked out by 2d tech team




alavaliant
167 posts

Master Geek

Subscriber

  #3128530 16-Sep-2023 10:47
Send private message quote this post

As far as I understand it. 2degrees only keeps voicemail setting if you use voicemail every so often (I think possibly 3 months?). If voicemail isn't accessed in that time you personal settings are removed. I've given up at this point trying to keep my voicemail settings intact. I get voicemails so rarely that it's always reset by the time I need to check one.

gbwelly
1206 posts

Uber Geek


  #3128532 16-Sep-2023 10:50
Send private message quote this post

jamesrt:

 

Is this just me, or does this happen to other people too?

 

 

It might be fixed now, but previously I'd set it up and then disable it using option 8 or whatever it was. Then a few months later I would find I had voicemail and calling to listen would be forced to set it all up again. To the point where I resorted to an alternative method to disable voicemail.

 

 








jamesrt

1379 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #3128533 16-Sep-2023 10:51
Send private message quote this post

alavaliant: As far as I understand it. 2degrees only keeps voicemail setting if you use voicemail every so often (I think possibly 3 months?). If voicemail isn't accessed in that time you personal settings are removed. I've given up at this point trying to keep my voicemail settings intact. I get voicemails so rarely that it's always reset by the time I need to check one.

 

Ah - that could also explain it - it's also a "once in a blue moon" access for me too.  Thanks....

 

I've emailed them about it - wonder how long it'll take for someone to get back to me.

 

(As a complete aside, I emailed Wellington City Council about something - 10 days later, still only crickets!)


Linux
10317 posts

Uber Geek

Trusted
Lifetime subscriber

  #3128536 16-Sep-2023 10:56
Send private message quote this post

alavaliant: As far as I understand it. 2degrees only keeps voicemail setting if you use voicemail every so often (I think possibly 3 months?). If voicemail isn't accessed in that time you personal settings are removed. I've given up at this point trying to keep my voicemail settings intact. I get voicemails so rarely that it's always reset by the time I need to check one.


You are kidding me?? This is not the case at all and where did you get this information from?

Made up baloney!



alavaliant
167 posts

Master Geek

Subscriber

  #3128546 16-Sep-2023 11:41
Send private message quote this post

Linux:
alavaliant: As far as I understand it. 2degrees only keeps voicemail setting if you use voicemail every so often (I think possibly 3 months?). If voicemail isn't accessed in that time you personal settings are removed. I've given up at this point trying to keep my voicemail settings intact. I get voicemails so rarely that it's always reset by the time I need to check one.


You are kidding me?? This is not the case at all and where did you get this information from?

Made up baloney!

 

 

My memory was that somebody had said that was the case in a thread on geekzone quite a long time back where this problem was discussed. I've just tried to find it and while I've read through quite a few threads I've been unable to find the one I remember. Quite possibly I am misremembering then.

 

 

All I can say for sure is that the 2degrees voicemail system has been losing my voicemail settings for many many years at this point. I setup a message every 2-3 months when I get a voicemail that I need to check. Then by the time the next time I check it's always completely forgotten my settings and makes me go through the new voicemail user setup process again.

 

 

And I'd given I gave the best information I had in good faith. It's one thing to point out of I been misinformed. But the way you stated it didn't come off very polite.

 

 

 


Linux
10317 posts

Uber Geek

Trusted
Lifetime subscriber

  #3128547 16-Sep-2023 11:44
Send private message quote this post

No way carriers would wipe voicemail settings / setup every 3 months if not used

It would just be absolutely mad to!

jamesrt

1379 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #3128548 16-Sep-2023 11:49
Send private message quote this post

Linux: No way carriers would wipe voicemail settings / setup every 3 months if not used

It would just be absolutely mad to!

 

Ah well, I beg to differ:

 

https://www.2degrees.nz/help/mobile-help/calling-features/voicemail-for-mobile

 

"Your Voicemail account will be deactivated after 60 days of inactivity (i.e. where no messages are deposited or retrieved)."

 

Does answer my question!


Linux
10317 posts

Uber Geek

Trusted
Lifetime subscriber

  #3128549 16-Sep-2023 11:54
Send private message quote this post

Well I have to eat my hat in this case I was wrong and I am shocked they do this! Absolutely crazy

jamesrt

1379 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #3128551 16-Sep-2023 12:01
Send private message quote this post

Linux: ...I am shocked they do this! Absolutely crazy

 

!00% agree - from an end-user perspective if nothing else, it's a pain!


Linux
10317 posts

Uber Geek

Trusted
Lifetime subscriber

  #3128554 16-Sep-2023 12:08
Send private message quote this post

I know why they do it and it comes back to licensing cost per voicemail box that is active

Bung
5445 posts

Uber Geek

Subscriber

  #3128555 16-Sep-2023 12:10
Send private message quote this post

Seems odd that a deactivated account can still accept a voicemail when it does occur. Is it a way of keeping "active" accounts low to avoid paying user fees for the VM system?

jamesrt

1379 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #3128560 16-Sep-2023 12:19
Send private message quote this post

Bung: Is it a way of keeping "active" accounts low to avoid paying user fees for the VM system?


Voicemail is free on 2degrees Pay Monthly, Prepay and Business Choice plans.

Mobile calling rates will apply if you're using a landline or calling from another mobile network (if calling from another phone you’ll have to enter your Voicemail PIN to enter).


They probably don't get much revenue from VM; so I imagine they'll be doing this for financial reasons; and having a low number of active accounts could be one way to keep both licensing and capacity costs down, yes.

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

New Air Traffic Management Platform and Resilient Buildings a Milestone for Airways
Posted 6-Dec-2023 05:00


Logitech G Launches New Flagship Console Wireless Gaming Headset Astro A50 X
Posted 5-Dec-2023 21:00


NordVPN Helps Users Protect Themselves From Vulnerable Apps
Posted 5-Dec-2023 14:27


First-of-its-Kind Flight Trials Integrate Uncrewed Aircraft Into Controlled Airspace
Posted 5-Dec-2023 13:59


Prodigi Technology Services Announces Strategic Acquisition of Conex
Posted 4-Dec-2023 09:33


Samsung Announces Galaxy AI
Posted 28-Nov-2023 14:48


Epson Launches EH-LS650 Ultra Short Throw Smart Streaming Laser Projector
Posted 28-Nov-2023 14:38


Fitbit Charge 6 Review
Posted 27-Nov-2023 16:21


Cisco Launches New Research Highlighting Gap in Preparedness for AI
Posted 23-Nov-2023 15:50


Seagate Takes Block Storage System to New Heights Reaching 2.5 PB
Posted 23-Nov-2023 15:45


Seagate Nytro 4350 NVMe SSD Delivers Consistent Application Performance and High QoS to Data Centers
Posted 23-Nov-2023 15:38


Amazon Fire TV Stick 4k Max (2nd Generation) Review
Posted 14-Nov-2023 16:17


Over half of New Zealand adults surveyed concerned about AI shopping scams
Posted 3-Nov-2023 10:42


Super Mario Bros. Wonder Launches on Nintendo Switch
Posted 24-Oct-2023 10:56


Google Releases Nest WiFi Pro in New Zealand
Posted 24-Oct-2023 10:18









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







MyHeritage