Orcon e-mail address not receiving

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon e-mail address not receiving

quickymart

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#307074 16-Sep-2023 13:42

I've got a @orcon.net.nz address but since this morning I've noticed it's not receiving any inbound mail (sending seems to be fine). There's nothing on the Orcon webpage that indicates any maintenance or issues with their mail system.

Anyone else getting the same thing today? Yesterday I was getting mail until about 3 o'clock, but only noticed nothing coming through this morning, so it could have happened at any time past then.

Edit: I sent a test from Gmail to Orcon just now and that came through fairly quickly - but earlier test messages haven't, as well as another one that was meant to come through overnight. Could they be being queued and then delivered afterwards (ie, out of order)?

SirHumphreyAppleby

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#3128581 16-Sep-2023 14:18

Last e-mail received on my old Orcon account was dated 0658 this morning. It was fetched at 0708, so there doesn't seem to be any delays (fetchmail only runs once every 20 minutes).

That said, I did miss a notification from Discqus a few days ago. These are sent to my Orcon account, and I rely on those notifications to tell me when people post questions relating to my free software. I also use the Orcon account for a bunch of unimportant things, so I hope it's a one-off issue and also not unnecessary filtering.

Stu1

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#3128583 16-Sep-2023 14:44

Mines working but had issues lately with activation and password reset emails , in particular Noel lemmings, 2 degrees resets

quickymart

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#3128649 16-Sep-2023 16:13

Update, they seem to be flowing through again now but Orcon advise the earlier e-mails are lost and/or can't be traced (even one I sent from my Orcon address to my Orcon address, which I thought was a bit strange), however there's basically nothing that they can do.

SirHumphreyAppleby

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#3128673 16-Sep-2023 17:49

quickymart:

there's basically nothing that they can do.

Nothing they will do. Surely, they have logs at least? Grep for your IP, find SMTP ID, see when/if it expired etc.

Normally, mail servers are going to keep trying for at least 24 hours, usually longer, but if it's a local delivery issue, they may just be trashed. If they don't know what happened, they should be investigating. If they do know what happened, they should at least inform us if there were 5xx permanent errors or 4xx temporary failures sent to other servers. If they were sending permanent errors (such as user not existing), then that may affect mail in the future as senders will assume the address is no longer valid.

quickymart

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#3128680 16-Sep-2023 18:14

Yes that's the impression I got, ie, there's nothing they will do. They also included a - what I felt was - irrelevant blurb about mail from Fmail failing intermittently, which had next to nothing to do with my problem: mail disappearing.

Anyway, I guess I'll just have to wear it, it is a free service, after all; another point they added was that the service was "dated/grandfathered" now. So I guess the "lifetime" free Orcon e-mail thing may not be around for too much longer?

quickymart

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#3128694 16-Sep-2023 19:40

Er Fmail = Gmail...

SirHumphreyAppleby

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#3128695 16-Sep-2023 19:43

quickymart:

Er Fmail = Gmail...

Well, that puts a completely different spin on things, since I assumed you meant E-mail, for which that statement is also generally true. But not CMail, of course (shameless plug).