Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Kodiack

712 posts

Ultimate Geek
+1 received by user: 351

Trusted

#309285 5-Oct-2023 12:50
Send private message

Hey all,

 

I work from home and host some services from home, and my connection has been down for close to an hour. I'm not seeing anything on the status page, but there was an incredibly vague and generic "known outage in your area" blurb when I first rang.

 

It indicated that repair may not be until sometime on Friday, which is unacceptably long. Looking for more information to decide the rest of my working day and if I need to migrate some onsite stuff offsite in the meantime. Unfortunately 2degrees appears to be experiencing "higher than normal call volume", as is normal.

 

Is anyone else having issues? Is there any indication of what may have happened, or how long repair may actually take?


Create new topic
Kodiack

712 posts

Ultimate Geek
+1 received by user: 351

Trusted

  #3143120 5-Oct-2023 13:28
Send private message

Got through to 2degrees support. The rep was really nice to talk with, and it sounds like there was likely a fibre cut. It's not currently on Chorus's status page, but seems a likely explanation and it sounds like it's currently being worked on. Should hopefully be back up within the next few hours.




nztim
4012 posts

Uber Geek
+1 received by user: 2710

ID Verified
Trusted
TEAMnetwork
Subscriber

  #3143126 5-Oct-2023 13:46
Send private message

Out of interest what area?





Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 


Kodiack

712 posts

Ultimate Geek
+1 received by user: 351

Trusted

  #3143183 5-Oct-2023 14:32
Send private message

nztim:

 

Out of interest what area?

 

 

Franklin area. Turns out this is some planned Chorus work, and both the Spark status page and Vodafone status page show it. However, it's absent from both Chorus' and 2degrees' status pages, for whatever reason.

 

 




quickymart
14940 posts

Uber Geek
+1 received by user: 13953

ID Verified

  #3143189 5-Oct-2023 14:44
Send private message

Planned outages aren't shown on the Chorus site, only unplanned.


Qazzy03
545 posts

Ultimate Geek
+1 received by user: 490


  #3143199 5-Oct-2023 15:17
Send private message

quickymart:

 

Planned outages aren't shown on the Chorus site, only unplanned.

 

 

TIL, didn't know that, thank you.


Kodiack

712 posts

Ultimate Geek
+1 received by user: 351

Trusted

  #3143202 5-Oct-2023 15:23
Send private message

quickymart:

 

Planned outages aren't shown on the Chorus site, only unplanned.

 

 

TIL as well! Thanks for the info.


 
 
 
 

Shop now for Lenovo laptops and other devices (affiliate link).
Kodiack

712 posts

Ultimate Geek
+1 received by user: 351

Trusted

  #3143215 5-Oct-2023 16:48
Send private message

Connection's now restored! Hopefully everything's gone smoothly and it stays up. :)


Kodiack

712 posts

Ultimate Geek
+1 received by user: 351

Trusted

  #3143218 5-Oct-2023 17:06
Send private message

It's not all sunshine and rainbows unfortunately. I'm getting far worse speeds now, even after restarting ONT + router. Upload speed in particular is horrendous - I might need to switch back to 5G for a while. :\

 


Kodiack

712 posts

Ultimate Geek
+1 received by user: 351

Trusted

  #3143226 5-Oct-2023 17:47
Send private message

Tried to ring 2degrees about the upload speed issue. Was on hold for just shy of 40 minutes and then the call dropped. :(

 

Might need to switch back to 5G for tonight.


Kodiack

712 posts

Ultimate Geek
+1 received by user: 351

Trusted

  #3143403 6-Oct-2023 08:21
Send private message

Back up to speed this morning. :)

 


Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.