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Delitus

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#309372 13-Oct-2023 02:12
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Hi, I have a family member on a Carryover Pool Plan who is currently in a Zone 2 destination. I can see the expected daily $8 charge for roaming, which is working fine for calls and text... but not data, as implied by the following screenshots:

 

 

 

My understanding was that this daily roaming charge should be allowing for up to 1GB of remaining NZ data to be used per day? What am I missing here? There is plenty of data left on the plan.


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Linux
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  #3147068 13-Oct-2023 08:41
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@SaltyNZ Can you confirm this query?

Thanks



SaltyNZ
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  #3147070 13-Oct-2023 08:44
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We are aware of an issue with this function - specifically, use of shared data while roaming - and it is being looked at.





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Delitus

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  #3147143 13-Oct-2023 11:26
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Thank you for the update. Is there a rough ETA at all on when we could expect a resolution please?




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  #3147146 13-Oct-2023 11:28
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Delitus:

 

Thank you for the update. Is there a rough ETA at all on when we could expect a resolution please?

 

 

 

 

Not at this stage, no. Sorry. :-(





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These comments are my own and do not represent the opinions of 2degrees.


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