2 Degrees ADSL Northland - Specific websites not reachable

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2 Degrees ADSL Northland - Specific websites not reachable

aaristotle

145 posts

Master Geek

#311041 9-Dec-2023 16:37

I'm having a problem today with specific websites or even sub sites not being reachable.

I'm in contact with 2 degrees who have had me factory reset the 2 Degrees supplied Fritzbox 7530, but this hasn't solved the problem.

I can load the xero.com webpage but not the login.xero.com page. The TVNZ on-demand page loads but the video won't play. Prime video wont load.

This is on both wired and wireless devices.

Pinging xero.com works, but login.xero.com (e11670.a.akamaiedge.net [131.203.5.178]) times out.

2 Degrees have asked me to reply to an email with any other specific examples, and I am also after any other ideas anyone can suggest for them to check out.

RunningMan

8953 posts

Uber Geek

#3170094 9-Dec-2023 16:44

@richms

https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=310989&page_no=1#3170085

nztim

3812 posts

Uber Geek

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Trusted

TEAMnetwork

Subscriber

#3170097 9-Dec-2023 16:47

Think this will be network migration related.....

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

aaristotle

145 posts

Master Geek

#3170102 9-Dec-2023 17:04

Also just tried using a VPN (Tunnelbear) to a NZ endpoint over the ADSL connection and sites work correctly. Disconnect the VPN and back to specific sites not working again.

nztim

3812 posts

Uber Geek

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Trusted

TEAMnetwork

Subscriber

#3170104 9-Dec-2023 17:13

aaristotle:

Also just tried using a VPN (Tunnelbear) to a NZ endpoint over the ADSL connection and sites work correctly. Disconnect the VPN and back to specific sites not working again.

This is definitely a routing issue! @chrisvp @sounddude

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

UncleFungus

11 posts

Geek

#3170112 9-Dec-2023 17:53

I can't browse stuff.co.nz, farmers.co.nz and cannot access the microsoft site to give my kid more Minecraft time (he's not happy lol). If I RDP in to my work PC then I can access web sites as normal.

aaristotle

145 posts

Master Geek

#3170121 9-Dec-2023 18:36

Tried farmers.co.nz and stuff.co.nz and both not working for me either.

DaMuzzMan67

39 posts

Geek

ID Verified

#3170122 9-Dec-2023 18:41

Not only for you in Northland, but for me as well - New Plymouth Tuatahi Fibre on 2Degrees.

Same websites - stuff.co.nz, farmers.co.nz, Xero - all timeout requests (Farmers.co.nz even times out with a simple ping request).

Interestingly, I did notice after the migration that I don't have any IPv6 DNS servers auto-allocated by 2Degrees on the Fritzbox 7560 - only the new Slingshot DNS servers on IPv4.

I do hope they do sort out their routing - was affected earlier in the week with their international outage (although running a Mobile Hotspot using my 2Degrees 4G phone worked fine to access the websites that I couldn't over Fibre).

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UncleFungus

11 posts

Geek

#3170159 9-Dec-2023 20:24

I think it's been fixed. Stuff and farmers are working now.

aaristotle

145 posts

Master Geek

#3170606 11-Dec-2023 12:53

Still not resolved.

stuff.co.nz works with a bit of a lag, but farmers.co.nz, tvnz.co.nz, login.xero.com and primevideo.com still won't connect. Using a VPN to a NZ endpoint over the same internet connection works perfectly for all sites, disconnect the VPN and back to not working.

aaristotle

145 posts

Master Geek

#3170628 11-Dec-2023 13:28

Managed to get through to 2 degrees and they tried switching off port filtering, and after a router reboot everything works correctly. Port filtering was turned back on and another reboot and still all working OK.

So not sure what changed overnight and was picked up by the reboot, but all OK at the moment.

Cxf

56 posts

Master Geek

2degrees

#3170719 11-Dec-2023 15:05

An Akamai CDN routing issue within our network was identified resolved over the weekend by our support team.