2Degrees Account using Migadu Email

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ashtonaut

614 posts

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#311586 29-Jan-2024 07:17

Our family email is all hosted with Migadu. Never had any issues with mail delivery. All domain configuration has been done exactly as recommended by Migadu.

I can’t for the life of me use a Migadu email address as a 2Degrees account email (prepay phone). It says a ‘verification email’ has been sent, but the email is never received. Nothing in junk email. Have tried multiple emails hosted on the same domain, and waiting for 24 hours, no luck. As soon as I use a Gmail address as the account email it works fine and the verification email comes through.

Does anyone have any ideas? I tried the call centre (based in South Africa for prepay) but they were no help.

Is anyone successfully registered with 2Degrees using a Migadu hosted email address?

xpd

Geek @ Coastguard NZ
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#3188074 29-Jan-2024 12:10

I'd contact Migadu.

From their site....

If you already have an account with us, please sign in and submit a support ticket. This will save us some time trying to link your message to an account in our system, effectively giving you an answer sooner.

Otherwise, you can always reach us at support@migadu.com

In any case, please include all necessary information you think could be useful, such as screen shots, bounce messages, error codes etc.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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ashtonaut

614 posts

Ultimate Geek

#3188645 30-Jan-2024 20:36

I've been in contact with Migadu, who were pretty helpful, but nothing useful. They say they have zero record in their logs of any email being sent to the addresses in question. They can see emails from the 2degrees.nz domain being sent to other Migadu users.

I have tried multiple different real and alias emails at my domain with no success.

I'm afraid this leaves me with contacting 2degrees as my next option. Unless someone from 2D is seeing this thread and can offer any ideas, I'm not going to bother with the Prepay call centre as that will be a total waste of time for such a specific and non-routine issue.

ANglEAUT

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#3188662 30-Jan-2024 22:03

ashtonaut: I've been in contact with Migadu, who were pretty helpful, ...

I'm afraid this leaves me with contacting 2degrees as my next option. ...

Yeah, Migadu support was very helpful with me previously. Can't fault them with that.

IMO, you will have to contact 2Degress & immediately ask to speak to someone technical as you require email traces / logs. If the Migadu ppl don't see the mail hitting their servers, there is nothing they can do. You will have to contact the originator / sender of the email.

Cheers.

PS My Migadu mail account also appears to not receive the verification email.

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

quickymart

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#3188676 30-Jan-2024 22:46

@SarahRykers might be able to get someone to help?

ashtonaut

614 posts

Ultimate Geek

#3188931 31-Jan-2024 19:16

ANglEAUT:
PS My Migadu mail account also appears to not receive the verification email.

Very interesting. Looks like it’s not just me.

Migadu has checked another specific date and time and they confirm there is zero record of any email reaching their servers at the time the verification email should have been sent.

Long shot, but if anyone from 2D that might be able to help with this one sees this thread, please let me know!