Youtube issue with 2degrees?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Youtube issue with 2degrees?

prat33k

182 posts

Master Geek

#312267 1-Apr-2024 20:12

Hey, has anyone noticed a weird issue with YouTube/YT Music trouble loading with 2degrees connection?

I have been noticing this issue for more than a week where when I am driving, my music on YT music (at least the first song) would stop at 10 seconds and would refuse to play until I try to close the app, forward the track or changed tracks, etc. I use 2degrees mobile, so I only noticed the issue when I am outside. At home, I have Quic broadband, and no issues there.

Coincidentally, I was at a friend's place and heard them talking about weird issues with YouTube causing issues. They seem to have the same problem as well on both Wi-Fi (2Deg Fibre) at home and mobile data (2deg Mobile) as well.

This makes me kind of confirm that there is an issue and only seems to be happening with 2degrees. I am keen to find out if others may have noticed this at all and why would this be only impacting YouTube at the 10-second mark.

Cheers

prat33k

182 posts

Master Geek

#3213087 1-Apr-2024 23:54

I just tested this with 'stats for nerds' option and confirm this happening for each song i select.

As can be seen in the screenshot - readahead value starts at 10 seconds and doesn't load any more until i scroll a bit forward/pause/play etc. This doesn't happen when I on wifi on Quic Fibre on the same device and same song.

ShaggyMop

16 posts

Geek

#3214282 4-Apr-2024 19:04

I am also having this issue on 2degrees fibre and my iPhone XR. Every YouTube video I play stalls for a long time at around 10s, and downloads don’t work at all.
If I disconnect from wifi the video starts up again on mobile straight away (spark 4g) - I thought it was my phone but could this be ISP driven?

nzkc

1571 posts

Uber Geek

#3214284 4-Apr-2024 19:15

Ive not noticed this problem. And I'd know because both my teenage kids would tell me about it if it were an issue here!

Am a Snap original customer, on a static IP in the Hibiscus Coast area of Auckland.

Linux

11391 posts

Uber Geek

Trusted

Lifetime subscriber

#3214287 4-Apr-2024 19:29

I have noticed no issues with Youtube

prat33k

182 posts

Master Geek

#3214294 4-Apr-2024 20:04

I am still experiencing this daily and only when I am out and about on my 2degrees 5G network.

Today, I noticed when I was driving from Auckland city to south side, my songs started to do the same thing again and they were fine until Mt Wellington. Could this be region specific for cell towers but that doesn't explain issues at my friend's home broadband (altlough south auckland as well)

Linux

11391 posts

Uber Geek

Trusted

Lifetime subscriber

#3214319 4-Apr-2024 20:37

@prat33k 2degrees is doing a shed ton of work right across NZ at the moment swapping out all the cell sites from Huawei to Ericsson RAN

ShaggyMop

16 posts

Geek

#3214394 5-Apr-2024 09:57

We’re in south Auckland, maybe it is regional. Have dropped 2degrees support a message but that will no doubt take some time…

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tractorcow

2 posts

Wannabe Geek

#3214440 5-Apr-2024 11:32

I have the same issue, having joined 2 degrees about a month ago and discovering that my android tv no longer could play some youtube videos.

An easy test I discovered is to do a `traceroute rr3---sn-j5aa2a0n-53az.googlevideo.com` or `ping rr3---sn-j5aa2a0n-53az.googlevideo.com`. Any connection on 2 degrees can resolve the IP, but fail to connect to it. Asking several friends on non-2 degrees connections to test resulted in a success, but any 2 degrees connection, broadband or mobile, would get blocked.

% ping rr3---sn-j5aa2a0n-53az.googlevideo.com
PING rr3.sn-j5aa2a0n-53az.googlevideo.com (119.224.129.142): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1

I've been on the phone with tech support three times and have been promised that their team is looking into this, and will get back to me later.

aaristotle

145 posts

Master Geek

#3214593 5-Apr-2024 14:23

Just tried ping rr3---sn-j5aa2a0n-53az.googlevideo.com on 2 Degrees ADSL rural Whangarei and worked fine. Default ping was IPv6, and IPv4 fine as well.

Pinging rr3.sn-j5aa2a0n-53az.googlevideo.com [2404:4408:2:5102::e] with 32 bytes of data:
Reply from 2404:4408:2:5102::e: time=23ms
Reply from 2404:4408:2:5102::e: time=11ms
Reply from 2404:4408:2:5102::e: time=32ms
Reply from 2404:4408:2:5102::e: time=30ms

Ping statistics for 2404:4408:2:5102::e:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 32ms, Average = 24ms

ping -4 rr3---sn-j5aa2a0n-53az.googlevideo.com

Pinging rr3.sn-j5aa2a0n-53az.googlevideo.com [119.224.129.142] with 32 bytes of data:
Reply from 119.224.129.142: bytes=32 time=11ms TTL=124
Reply from 119.224.129.142: bytes=32 time=24ms TTL=124
Reply from 119.224.129.142: bytes=32 time=24ms TTL=124
Reply from 119.224.129.142: bytes=32 time=29ms TTL=124

Ping statistics for 119.224.129.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 29ms, Average = 22ms

tractorcow

2 posts

Wannabe Geek

#3214688 5-Apr-2024 15:31

Ah right, according to the other thread, it seems that 2 degrees suspected this was an Auckland only issue. Another reason not to be in Auckland haha.

Edit: I just did a re-test, and now it's started working again. I guess 2 degrees resolved it?

Cxf

56 posts

Master Geek

2degrees

#3218040 14-Apr-2024 11:37

Yep, the problem was identified and resolved.

Bluntj

556 posts

Ultimate Geek

#3218447 14-Apr-2024 21:53

Cxf:

Yep, the problem was identified and resolved.

I am still having the issue on youtube via android box. Buffering wasnt great about 9pm last night and I am south Island.

Cxf

56 posts

Master Geek

2degrees

#3218451 14-Apr-2024 22:12

Hey Bluntj, I'm thinking there could be some compounding issues being discussed in this forum.

The only YT connectivity issue I've been aware of was a return routing problem for some subscribers in the AKL region which was resolved, as seen in the now successful ping test performed above. It would be good to know if this also resolved the original issue, or if I've miss correlated it.

There is also an outage on 1 of our NZ-AU links from 12th April, buffering issues at night could be due to this, it's been raised by our support teams with the vendor for urgent repair but there is still no ETR yet. Without knowing where the traffic is sourced from it's just a guess at best.

Bluntj

556 posts

Ultimate Geek

#3218458 14-Apr-2024 22:52

Cxf:

Hey Bluntj, I'm thinking there could be some compounding issues being discussed in this forum.

The only YT connectivity issue I've been aware of was a return routing problem for some subscribers in the AKL region which was resolved, as seen in the now successful ping test performed above. It would be good to know if this also resolved the original issue, or if I've miss correlated it.

There is also an outage on 1 of our NZ-AU links from 12th April, buffering issues at night could be due to this, it's been raised by our support teams with the vendor for urgent repair but there is still no ETR yet. Without knowing where the traffic is sourced from it's just a guess at best.

This has happened before about a year ago. I believe it was an upstream routing issue, but you guys did resolve it eventually. Seemed to affect those using android boxes the most. I am in lower south island.