Unable to update google apps over 2degrees

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Unable to update google apps over 2degrees

cjmack

167 posts

Master Geek

#312300 4-Apr-2024 20:07

Hi there,

I am currently unable to update or download any google play apps on devices connected to home fibre or cell data - both are 2degrees. This includes 2x Oppo & 1x Oneplus phones, Lenovo & Samsung tablets, 1x Chromecast w Google TV.

I have restarted the router plus every android device, cleared cache & app data, and also checked the router settings match what 2degrees advise to use. I can get the updates to work through a VPN or when connected to wifi at work (Spark), however I don't have a VPN account for all devices. Any other ideas on what to try? I'm tearing my hair out a bit, and still haven't heard back from 2degrees.

cjmack

167 posts

Master Geek

#3214316 4-Apr-2024 20:28

Of course as soon as I posted this I find the solution. I've enabled IPv6 and everything is working fine.....

xpd

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#3214321 4-Apr-2024 20:47

Should work without IPV6...... not everyone has IPV6 access.

XPD / Gavin

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nzkc

1634 posts

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#3214324 4-Apr-2024 21:01

cjmack:

Of course as soon as I posted this I find the solution. I've enabled IPv6 and everything is working fine.....

Thats interesting... should work with both. I wonder if 2d is having IPv4 DNS issues (maybe)

cjmack

167 posts

Master Geek

#3214330 4-Apr-2024 21:39

I already had alternate DNS setup on the router, and that didn't seem to help. But yes, I agree that it should still work with IPv4

RunningMan

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#3214332 4-Apr-2024 21:45

cjmack

167 posts

Master Geek

#3214334 4-Apr-2024 21:47

I saw that post, but I've had no issues with the apps themselves or any streaming. It's just updating and installing apps through google play that was playing up. No idea if they are connected or not.

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nedkelly

666 posts

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#3214366 5-Apr-2024 08:13

I can confirm I was updating apps on my Oppo X5 Pro this morning at about 5:45 on 2Degrees Fibre (PPPOE connection) running through PFSense and also using Pihole pointing at 1.1.1.1 and 9.9.9.9 with no issues.

cjmack

167 posts

Master Geek

#3214446 5-Apr-2024 11:55

I just had this back from 2degrees:

Hi

This appears to be an issue affecting some Android users in Auckland. The issue has been raised with our Incident team earlier today and has been escalated for investigation.

Can you kindly provide me with the Mobile numbers for the affected devices as well as your broadband account number?

I will pass this information along to our Incident team, as the more examples we have the easier it will be for us to investigate the issue.

Please also confirm the best contact number for you, in case we need to contact you for more information and/or troubleshooting.

I do apologize for the inconvenience.

Kind regards,