Issues with 2degrees fibre to US based game servers

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Issues with 2degrees fibre to US based game servers

REdS351

5 posts

Wannabe Geek

#315179 20-Jun-2024 08:24

Hi,

Have been having some issues with a online game I play since Monday where it will not connect to the server.
Other NZ players with Orcon have experienced the same issue as linked in the reddit thread below

https://www.reddit.com/r/Neverwinter/comments/1dh1ybd/comment/l9453e3

Game works fine on a work connection or with a phone hotspot.
Not sure if 2degrees has changed some international routes and its borked everything and was hoping there is a solution other than just changing providers.

Cheers,

NickMack

962 posts

Ultimate Geek

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#3251024 20-Jun-2024 08:39

Can you provide more details as without some details, it's hard for 2D to assist - e.g.:

Traceroute to gaming server?

Were you originally a Snap/2D customer and recently migrated to vocus stack/core?

Are you behind CGNAT?

When did this start being an issue?

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

REdS351

5 posts

Wannabe Geek

#3251037 20-Jun-2024 09:06

Thanks for the reply Nick.

A working traceroute from work to the game server is as follows:

1     1 ms    <1 ms     1 ms 10.1.20.254
2     *        *        *     Request timed out.
3     2 ms     2 ms     4 ms 100.64.6.178
4     3 ms     2 ms     2 ms 10.217.83.254
5     3 ms     3 ms     3 ms 100.126.2.78
6     3 ms     3 ms     5 ms rt08.orbit.btg.net.nz [103.19.7.13]
7     3 ms     2 ms     2 ms 100.127.1.29
8     4 ms     3 ms     3 ms xe-0-1-3-2-1.220-br-2.as55850.net [116.251.186.118]
9   133 ms   132 ms   132 ms et-0-0-0.220-br-3.as55850.net [116.251.184.9]
10   133 ms   133 ms   133 ms et-0-2-8.atc-p-3.as55850.net [116.251.184.43]
11   143 ms   131 ms   131 ms ae-8.r24.snjsca04.us.bb.gin.ntt.net [129.250.4.128]
12   148 ms   137 ms   135 ms ae-0.a03.snjsca04.us.bb.gin.ntt.net [129.250.2.159]
13   133 ms   131 ms   140 ms ae-16.edge9.SanJose1.Level3.net [4.68.63.113]
14     *        *      198 ms ae5.5.bear2.Boston1.level3.net [4.69.231.1]
15   197 ms   197 ms   197 ms PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]
16   209 ms   203 ms   203 ms 198.49.243.237
17   202 ms   202 ms   202 ms patchserver.crypticstudios.com [208.95.184.200]

This connects fine. I can post a Tracert from home at night.

Wireshark on the home network shows the TCP handshake is not getting a reply and then when it finally does it gets duplicate replies/ out of order just a total mess.
Wireshark on same PC on a hotspot shows normal TCP connection without missing packers and the weirdness.

I was originally a Myrepublic customer that was migrated to 2deg, I don't know if 2deg was migrated to something.

I have a static IP so not behind CGNAT.

Monday night for me had a disconnect and it was late so just decided to sleep, When I tried in the morning it would not connect.

For the other person on the readdit thread i think it was last week for them on Orcon.

Thanks,

NickMack

962 posts

Ultimate Geek

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#3251041 20-Jun-2024 09:14

Cool, post your home one tonight - since you were on My Republic you're on the Vocus stack (from my understanding)

Here's mine (from CHCH)

>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms thenet01.thenet.gen.nz [192.168.0.1]
2 2 ms 2 ms 2 ms 12.7.69.111.static.snap.net.nz [111.69.7.12]
3 * * * Request timed out.
4 16 ms 16 ms 16 ms default-rdns.vocus.co.nz [101.98.5.231]
5 16 ms 16 ms 16 ms default-rdns.vocus.co.nz [101.98.5.230]
6 * * * Request timed out.
7 143 ms 144 ms 144 ms be2582.ccr51.pdx02.atlas.cogentco.com [66.28.4.49]
8 144 ms 144 ms 144 ms be2216.ccr21.pdx01.atlas.cogentco.com [154.54.31.157]
9 148 ms 147 ms 148 ms be2670.ccr22.sea02.atlas.cogentco.com [154.54.42.149]
10 168 ms 168 ms 168 ms be2029.ccr32.slc01.atlas.cogentco.com [154.54.86.109]
11 178 ms 178 ms 179 ms be3038.ccr22.den01.atlas.cogentco.com [154.54.42.98]
12 190 ms 190 ms 190 ms be3036.ccr22.mci01.atlas.cogentco.com [154.54.31.90]
13 201 ms 201 ms 201 ms be2832.ccr42.ord01.atlas.cogentco.com [154.54.44.170]
14 208 ms 208 ms 208 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
15 217 ms 217 ms 218 ms be2879.ccr22.alb02.atlas.cogentco.com [154.54.29.174]
16 222 ms 221 ms 233 ms be3600.ccr32.bos01.atlas.cogentco.com [154.54.0.222]
17 222 ms 222 ms 222 ms be2378.rcr51.b002133-1.bos01.atlas.cogentco.com [154.54.25.130]
18 222 ms 222 ms 221 ms 38.140.157.34
19 262 ms 264 ms 261 ms 198.49.243.237
20 221 ms 221 ms 221 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Cxf

56 posts

Master Geek

2degrees

#3251087 20-Jun-2024 10:24

I'd like to hear more about the disconnections present themselves to you, frequency / time of day etc. Does the game rubber-band or it's fine for hours then suddenly drop and you need to log back into your server?

The reddit post is pretty interesting too, I've just installed the game and managed to get through the client download bar ok on both my public and CGNAT connections with 2degrees, albeit slowly, 200-500kbps. That might be a different issue as they are failing to download a patch from a CDN somewhere in the world vs your game client disconnecting in the middle of a session.

We've been consuming some Cogent Transit since the 13th June, do you know if your disconnection issues started around then (issues for the last week or so?)

REdS351

5 posts

Wannabe Geek

#3251099 20-Jun-2024 10:40

I disconnected Monday and since then was not able to get into the game.

The game client launcher will show the play button after a few minutes, Once the game loads to the connect i get to the character selection screen but no characters will load, attempting to join as one disconnects.
If I connect to the client while on hotspot it instantly connects then I change back to ethernet (2deg) and click play loading the character still shows the same issues.

I don't think I have had issues since the 13th but have had some rubber band server not responding's / DC it's hard to think back on it as all game servers have issues so is it just peak server time issues or 2deg.

I've just done what the other person in the thread did and pushed a change to spark as everything is monthly anyway so will see in the next 24h if this is just a weird backhall thing or related to my home network.

Cheers

Cxf

56 posts

Master Geek

2degrees

#3251144 20-Jun-2024 12:05

More on that reddit thread linked, I tried the NeverWinter Cryptic launcher update again and experienced the download progress reset.

Looks like the application restarts the content download from scratch whenever it detects an "outage". In my case I was downloading content from 208.95.186.131 (observed from Resource Monitor tool) then it rest back to the start and I noticed I was downloading from 208.95.186.148.
Pingplotter shows 1% loss to these hosts in the USA. I'm no programmer, but the client resetting the download progress seems a little jank.

REdS351

5 posts

Wannabe Geek

#3251199 20-Jun-2024 12:40

The tracert from home connection on 2deg

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 7 ms 8 ms 6 ms v1.akmod-bng1.tranzpeer.net [101.98.0.124]
3 3 ms 3 ms 4 ms 10.101.0.158
4 * * * Request timed out.
5 222 ms 210 ms 211 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

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REdS351

5 posts

Wannabe Geek

#3251206 20-Jun-2024 13:44

Just an update, It is impressively quick to change providers these days.

Tracert from exact same setup with spark
On this game logs in fine with no issues now.

>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 6 ms 4 ms 2 ms 192.168.1.1
2 3 ms 3 ms 3 ms 222-152-64-1-vdsl.sparkbb.co.nz [222.152.64.1]
3 * * * Request timed out.
4 6 ms 6 ms 9 ms 122.56.119.216
5 4 ms 5 ms 4 ms ae10-10.tkbr12.global-gateway.net.nz [202.50.232.29]
6 31 ms 28 ms 29 ms et9-0-0.sebr3.global-gateway.net.nz [202.50.232.182]
7 * * * Request timed out.
8 38 ms 33 ms 34 ms ae-12.edge4.Syndey1.Level3.net [4.68.38.205]
9 222 ms 229 ms 220 ms ae5.5.bear2.Boston1.level3.net [4.69.231.1]
10 218 ms 216 ms 216 ms PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]
11 235 ms 219 ms 219 ms 198.49.243.237
12 220 ms 215 ms 215 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

Cxf

56 posts

Master Geek

2degrees

#3251587 21-Jun-2024 12:12

That's good to hear, hope it's resolved.

We also shut down our Cogent transit (permanent change) last night and I can see that Neverwinter update went from 200kbps/failing to 15Mbps and completes within a minute.

NickMack

962 posts

Ultimate Geek

Trusted

Lifetime subscriber

#3251589 21-Jun-2024 12:30

NickMack:

Cool, post your home one tonight - since you were on My Republic you're on the Vocus stack (from my understanding)

Here's mine (from CHCH)

>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms thenet01.thenet.gen.nz [192.168.0.1]
2 2 ms 2 ms 2 ms 12.7.69.111.static.snap.net.nz [111.69.7.12]
3 * * * Request timed out.
4 16 ms 16 ms 16 ms default-rdns.vocus.co.nz [101.98.5.231]
5 16 ms 16 ms 16 ms default-rdns.vocus.co.nz [101.98.5.230]
6 * * * Request timed out.
7 143 ms 144 ms 144 ms be2582.ccr51.pdx02.atlas.cogentco.com [66.28.4.49]
8 144 ms 144 ms 144 ms be2216.ccr21.pdx01.atlas.cogentco.com [154.54.31.157]
9 148 ms 147 ms 148 ms be2670.ccr22.sea02.atlas.cogentco.com [154.54.42.149]
10 168 ms 168 ms 168 ms be2029.ccr32.slc01.atlas.cogentco.com [154.54.86.109]
11 178 ms 178 ms 179 ms be3038.ccr22.den01.atlas.cogentco.com [154.54.42.98]
12 190 ms 190 ms 190 ms be3036.ccr22.mci01.atlas.cogentco.com [154.54.31.90]
13 201 ms 201 ms 201 ms be2832.ccr42.ord01.atlas.cogentco.com [154.54.44.170]
14 208 ms 208 ms 208 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
15 217 ms 217 ms 218 ms be2879.ccr22.alb02.atlas.cogentco.com [154.54.29.174]
16 222 ms 221 ms 233 ms be3600.ccr32.bos01.atlas.cogentco.com [154.54.0.222]
17 222 ms 222 ms 222 ms be2378.rcr51.b002133-1.bos01.atlas.cogentco.com [154.54.25.130]
18 222 ms 222 ms 221 ms 38.140.157.34
19 262 ms 264 ms 261 ms 198.49.243.237
20 221 ms 221 ms 221 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

Quite a different path now and faster transit (less hops)

nick@thenet-rs04:~$ traceroute patchserver.crypticstudios.com --resolve-hostnames
traceroute to patchserver.crypticstudios.com (208.95.184.200), 64 hops max
1 192.168.0.1 (thenet01.thenet.gen.nz) 0.592ms 0.442ms 0.392ms
2 111.69.7.12 (12.7.69.111.static.snap.net.nz) 1.842ms 1.442ms 2.013ms
3 * * *
4 101.98.5.231 (default-rdns.vocus.co.nz) 16.510ms 16.285ms 16.353ms
5 101.98.5.230 (default-rdns.vocus.co.nz) 16.239ms 15.796ms 15.995ms
6 10.101.6.211 (10.101.6.211) 17.360ms 17.245ms 17.142ms
7 216.218.224.39 (two-degrees-mobile-limited.e0-33.core1.akl2.he.net) 16.844ms 16.679ms 16.553ms
8 184.104.195.150 (100ge0-36.core1.akl2.he.net) 46.515ms 46.179ms 46.044ms
9 184.104.188.77 (100ge0-28.core1.pdx3.he.net) 153.249ms 153.008ms 153.032ms
10 4.68.38.101 (ae-12.bar4.portland1.level3.net) 153.946ms 154.327ms 163.869ms
11 * * *
12 4.16.14.234 (perfect-wor.bear2.boston1.level3.net) 209.733ms 209.333ms 209.454ms
13 198.49.243.237 (198.49.243.237) 222.367ms 215.080ms 216.466ms
14 208.95.184.200 (patchserver.crypticstudios.com) 210.139ms 209.866ms 209.858ms
nick@thenet-rs04:~$

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

yitz

2074 posts

Uber Geek

#3251601 21-Jun-2024 13:04

One thing I've noticed with 2degrees is do they hide the intermediate hops of crappy transit providers on purpose? 😆

e.g. #3251199

The destination network also seems to be behind DDoS mitigation to further confound things...

Linux

11391 posts

Uber Geek

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#3251641 21-Jun-2024 15:32

@REdS351 Yes easy to change providers but a ISP can change routes just like that - They are never static

NickMack

962 posts

Ultimate Geek

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Lifetime subscriber

#3251645 21-Jun-2024 15:49

Linux:

@REdS351 Yes easy to change providers but a ISP can change routes just like that - They are never static

Nor should they be. It does provide an opportunity for providers to communicate and check in with some 'power users' /online community like GZ to understand the impact (positive & negative)....rarely done.

I used to proactively do so (when I was responsible for Fixed & Transmission Operations at 2D), the reality was , if something was spotted on GZ, there's a high probability others may be experiencing something less desirable. You can't test for everything, so it was a great catch-all I leveraged. Many providers have taken a real hit over the past few years (reducing workforce size), addressing bottom line concerns of shareholders at a potential impact to quality. It's can be fine balancing act.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz