[SOLVED] 2degrees home broadband discounts

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [SOLVED] 2degrees home broadband discounts

freitasm

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#315398 12-Jul-2024 09:45

Is it just me, or does the $10 discount for having mobile phones with 2degrees not apply to broadband anymore?

Last year, when I figured I was paying too much, I contacted the call centre and was put into a $80/plan, with the understanding that I'd sign up for 12 months, which was fine.

What wasn't clear is that the "plan" was just a discount for that period, not an actual plan. And my $10 mobile discount was removed.

This means that 12 months have passed and my $80 bill just increased to $99 - which is higher than their web offer of $90 (still without the mobile discount).

[Update: the mobile plan discount exists, called Pay Monthly Discount. It's still there. See reply here.]

NickMack

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#3258615 12-Jul-2024 09:49

That seems to be very misleading... If true, it maybe something the Comcom would be interested in.

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jarledb

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#3258616 12-Jul-2024 09:53

It is there. Just looks different. Look for the "Stack discounts" above the plans. They are pushing discounts for mobile plans and their new power plans.

Should be able to negotiate the sign up bonus though, if you talk to the retention team.

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Dairusire

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#3258617 12-Jul-2024 09:54

Maybe on renewals but it's also possible that the mobile bundle discount gets removed at the end of your 'fixed' 12mo contract like a Loyalty discount or whatever?

Picture of my account for example.

freitasm

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#3258619 12-Jul-2024 09:57

jarledb:

It is there. Just looks different. Look for the "Stack discounts" above the plans. They are pushing discounts for mobile plans and their new power plans.

Should be able to negotiate the sign up bonus though, if you talk to the retention team.

Ah, pay monthly - the fine print says it's a mobile discount

jarledb

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#3258622 12-Jul-2024 10:02

Bad communication from 2degrees. I am 99% certain that the "Pay Montly Plan" is the mobile plan that you get a discount for. Someone at 2degrees should probably make that bit clearer.

freitasm

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#3258624 12-Jul-2024 10:06

Sorry, my bad. The "Pay Monthly Discount" (mobile plan) is still there. It's only the 12-month discount gone. Nothing to see here:

April:

July:

oceanlyner

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#3263751 23-Jul-2024 22:01

Dairusire:

Maybe on renewals but it's also possible that the mobile bundle discount gets removed at the end of your 'fixed' 12mo contract like a Loyalty discount or whatever?

Picture of my account for example.

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nzkc

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#3263753 23-Jul-2024 22:10

oceanlyner:

How did you manage to get a static IP for free? Asking for a friend...

If they are like me...

They were a customer in the Snap days. It got carried over from there.

To be fair; its something that keeps me with 2degrees - so its worth them giving it away for free.

Jaxson

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#3283979 19-Sep-2024 11:12

Anyone had any luck getting a follow on discount after the initial 12 month offer ran out?

I was kinda hoping there'd be a similar retention offer in exchange for locking in another year.

rossnixon

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#3284109 19-Sep-2024 16:59

Nope. $73 was the lowest 2degrees would offer for my 300/100 fibre connection. Having no cellphone plan didn't help. Goldcard discount possibly accounted for.
I went with someone cheaper via Broadband Compare.

Scott3

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#3284161 19-Sep-2024 17:24

Yeah, you need to phone up each year, and ask for them to add the discount for another year (requires resigning for another year).

caffynz

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#3284164 19-Sep-2024 17:29

Scott3:

Yeah, you need to phone up each year, and ask for them to add the discount for another year (requires resigning for another year).

Not sure on that as I am also with 2d and they've continued the $10/m discount with mobile phone even though we're no longer on contract.

On that note - because of the new $73/m offer for NEW customers, they've offered us $80/m price instead of the $95 (discounted down from $105).

Jaxson

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#3284167 19-Sep-2024 17:34

Scott3:

Yeah, you need to phone up each year, and ask for them to add the discount for another year (requires resigning for another year).

Did this (was typing on GZ whilst I was on hold) and they instantly offered the reduction of $15 per month. Coupled with a cell phone this is still easily the cheapest option out there for me. Required signing for another year.

Just annoyed I waited 3 months before finally getting around to calling.
Better outcome than accepting the $100 discount offering they initially did (for which I left it too long to accept initially).

freitasm

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#3284259 19-Sep-2024 21:41

caffynz:

Scott3:

Yeah, you need to phone up each year, and ask for them to add the discount for another year (requires resigning for another year).

Not sure on that as I am also with 2d and they've continued the $10/m discount with mobile phone even though we're no longer on contract.

On that note - because of the new $73/m offer for NEW customers, they've offered us $80/m price instead of the $95 (discounted down from $105).

he $10/month discount for mobile phone stays. The discount being discussed will bring the broadband price down to the new customers' offer. In general this specific discount only lasts for one year - you are also signed into a contract to have the discount.